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Fantrax Reviews 494

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TrustScore 5 out of 5

4.9

Online Sports Betting Vendor
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its extensive customization options, allowing them to tailor league settings, rules, and scoring formats precisely to their preferences. Many users highlight the user-friendly interface and the reliability of the app and website, noting the wealth of information and tools available for managing teams. The customer service team is frequently commended for their quick, professional, and patient responses, often going above and beyond to resolve issues and provide helpful solutions. However, some customers also noted occasional difficulties with customer service, experiencing long wait times or unresponsiveness when trying to get support. A few people mentioned that the platform can take some getting used to initially.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and quick... See more

Website

Clients share positive opinions on the website, highlighting its reliability, user-friendliness, and... See more

Application

Customers had positive experiences with the app. Many reviewers praise Fantrax as the best fantasy app,... See more

Based on these reviews

Rated 5 out of 5 stars

Being new to the Fantrax site I set up my playoff draft. I only had a bit of trouble because of being new to online drafting. Robert was/is extremely patient in pointing the setup in the correct d... See more

Rated 5 out of 5 stars

We moved over from Sleeper PL fantasy having previously ran our league there and on the FPL site. Fantrax is so much more configurable in terms of the settings, format, and scoring. We were able to tr... See more

Rated 5 out of 5 stars

Just wanted to say that the support team at Fantrax has been rock solid. Moving a dynasty league to a new platform can be a daunting process with each site doing things a little different and getting... See more

Rated 5 out of 5 stars

Switched from a different fantasy website that i will not name. Fantrax has been much more versatile and there support team has been very quick to respond to any of my question. All of witch have been... See more

Company details

  1. Online Sports Betting Vendor

Written by the company

At Fantrax, our guiding principles are simple. We've created a superior fantasy sports product that is easy-to-use and completely customizable to set up your league the way you want to. It's also more powerful and feature-rich than the other guys. All backed up with the best customer service provided by people who actually care and want to make your experience better.

Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

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Rated 5 out of 5 stars

I caused an issue with payouts

I caused an issue with payouts, year to year. We paid for 2 years up front. After year one, I paid the winners and forgot to carry forward the second years money (they have a note to do so but I misunderstood in my rush). When the second year came to an end, we had no money in the pool and the old league that had the money was disabled (makes sense it was over a year completed).

Brandon at the help desk responded to my email on under 24 hrs that the problem was corrected, our money was available for payouts. He also clearly and kindly explained the carry over process to avoid future problems.

I loved Fantrax for the customization and options and this quick and helpful fix to something that caused a near heart attack, seals my 5 star (can I give 10/5?)

JBSpice

5 October 2021
Unprompted review
Rated 5 out of 5 stars

Great sports fantasy site

Great sports fantasy site, live updates and very easy to use. Site has lots of player information and quickly updates any injuries, suspensions and player movements.

5 October 2021
Unprompted review
Rated 4 out of 5 stars

Lots of options

Lots of options, can really customize league
Has potential to be even better. Issues with chrome

5 October 2021
Unprompted review
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Reply from Fantrax

Hi there, we appreciate your review! With regards to any issues, please feel free to reach out to our support team using the 3bar menu at fantrax.com. They would be more than happy to look into this for you

Rated 5 out of 5 stars

Fantasy league GOAT

Fantrax has given me the best fantasy league experience I could ask for! The ability to change rules or settings on the fly has kept our league honest and fair, as well as allow for better scoring and closer matchups between teams. Why isn't every fantasy league switching to Fantrax?!

4 October 2021
Unprompted review

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