fanytel.com Reviews 

176
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform reliable for international phone calls and virtual numbers, appreciating the affordable monthly prices and clear audio quality during conversations. People also mention that the support team is responsive and very helpful when handling various account and subscription issues. However, some customers also noted frustrating problems with the payment top-up process and virtual numbers completely failing to properly receive calls or text messages. A few other people additionally felt that customer service was completely unresponsive, leaving them without assistance or refunds when serious problems occurred.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, as many reviewers report that support agents are very... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers praise the helpful support,... See more

Payment

Customers reported strong dissatisfaction and frustration regarding payment and top-up processes, noting that... See more

Application

Users describe negative interactions with application, reporting that basic functions like receiving text... See more

Response time

Reviewers highlight ambiguous aspects of response time, as some consumers report that customer service is... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pretty good service and very competitive prices. The only reason for the 3 stars instead of 5 is that their topup system is the worst payment experience I have ever tried.

Company replied

Rated 4 out of 5 stars

I mean, the number kind of works. I’ve successfully verified it on WhatsApp, Telegram, and Signal without any issues. Price is excellent, for a Canadian or UK number, only 15 USD a year. Not-so-... See more

Company replied

Rated 4 out of 5 stars

I forgot to top-up the credits, finally many numbers were failed to renew. I contacted the support on WhatsApp, they resolved the issue quickly. I appreciate it much. It would be better if they have a... See more

Company replied

Rated 5 out of 5 stars

I've been using Fanytel for virtual numbers and I’m really impressed with their performance. The SMS delivery is super fast, and I received my verification codes almost instantly. Calls are also cry... See more

Company replied


Company details

  1. Telecommunications service provider

Written by the company

Fanytel offers virtual US, UK & Canada phone numbers for ultimate privacy and business control. Enjoy international calls & SMS at affordable prices too!


Contact info

3.3

Average

TrustScore 3.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(176)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Top notch

Top notch, they helped me with my expired number recovery.

10 January 2026
Unprompted review
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Reply from fanytel.com

Your feedback means a lot, and we’re always here if you need anything.

Rated 2 out of 5 stars

This company doesn't even pretend to care

The only reason I didn't give this company a 1-star review is 1) their telephone service seems to work 2) their prices are incredible. I signed up for a US virtual number. I can receive text messages on it, but not a single message I've sent out has been received, and I've sent them indisputable proof of this fact.

Experience was negative from minute #1. I downloaded the app from the Google Play Store. It doesn't work! Answering calls is impossible. I contacted their Whatsapp 'Support' and they admitted an issue had been identified in the latest Android version of the app. That's all they said. They didn't offer a resolution. They didn't tell me the previous version of the app worked and where to get it. I found an earlier version of their app on my own which did work for calls.

I've read other reviews on here and notice Fanytel Customer 'Support' is very quick to respond to negative reviews, urging the complainant to get in touch with customer support to resolve the issue. Skim the other reviews here, and you'll see what I mean. Don't believe a word of what they say. In my exchanges, I have not noticed Fanytel putting up any pretenses of trying to resolve a thing. They charge 20 cents for international sms messages they don't deliver and 10 cents for US messages they don't deliver. That's one thing they're superb at -- billing for things they don't deliver.

Their excuses morph in an instant. When delivery to my international numbers didn't work, they said, "International SMS work [sic] but delivery is not guaranteed. We only guarantee local SMS delivery." Later, I'm told that US delivery isn't guaranteed for T-Mobile numbers. They should have been honest and said it's not guaranteed for ANY numbers.

I gave them the benefit of the doubt. Maybe it's certain numbers that don't work. I asked if they might switch out my Fanytel number with a number that actually works. Never heard back on that one. You won't hear back much or at all from these guys. They're a company of very few words.

I get the impression it's a one- or two-man operation that is, pun intended, phoning it in. Lucky for me, this Fanytel number is not that important to me and I spent less than $20 for a year's subscription and some phone credit. I hardly got raped.

The most frustrating thing is that Fanytel is not going through any pretense of acting like they're trying to improve the customer experience. I am okay if the service fails now and again. At these prices, I can't complain too much. All I want is a number that actually sends/receives sms and makes/receives calls the majority of the time.

Based on my survey of prior reviews here, Fanytel 'Support' will probably respond to this review, apologizing for my experience and asking me to get in touch with them. I already have gotten in touch with them a half dozen times and received useless one- or two-sentence replies that address and solve nothing. Their apologies on this site are theater to convince future customers they're attentive to customer issues. I think all their "Support" work must be coming to sites like this to paste cookie-cutter replies. It's not to improve their network, I can assure you.

Sign up at your own risk. And if you do sign up, just do it for a month and put only $2 of extra credit on your account. Your total investment for the number, setup fee, and credit will be $4. Use that $2 of credit to test the service diligently, sending texts to friends and family and have them send messages back to you. Do they receive them? Do you receive yours? Since you'll probably have the same experience I've had, you can jump ship after a month, writing your own negative review here after the experience, without having to be in bed with a company for a year that, at this rate, won't be around for so long. Companies like this who don't give a hoot about their customers don't deserve to stay in business.

I can deal with second-rate companies offering bargains. What do I expect? Five-star service? But come on, the company still has to do the bare minimum. When you stay in a 1-star hotel and the sink is clogged, the hotel still sends in a plumber to address the issue. I wouldn't have cared if Fanytel took two weeks to address my problem, if they had only acted like they were really trying to solve anything. They're not.

The glowing reviews you read here are probably fake. I cannot believe anyone would rave about this company's (non-existent) Customer Service.

A good share of these companies offering virtual numbers are likely equally as terrible. What I'll give Fanytel is that they offer excellent prices for their mediocrity whereas many others charge 4x or 5x more for equally terrible offerings.

19 December 2025
Unprompted review
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Reply from fanytel.com

Hello, thank you for your comment. We were indeed experiencing an issue with the Android version, but we’re happy to let you know that it has now been resolved. We sincerely apologize for any inconvenience you may have faced and appreciate your patience and understanding.

Rated 5 out of 5 stars

Working with Fanytel almost for 1 year

Working with Fanytel almost for 1 year. Very helpful and fast support. Good service for small price.

8 December 2025
Unprompted review
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Reply from fanytel.com

Thank you for your positive review. We appreciate your trust and continued support.

Rated 5 out of 5 stars

I want to transfer my Fanytel app to a…

I want to transfer my Fanytel app to a new phone, and I need support to help me reset my password because I don’t remember my email ID. How can I contact Fanytel support?

8 December 2025
Unprompted review
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Reply from fanytel.com

Please feel free to reach out to our support team with the details at sales@fanytel.com , and we’ll do our best to help.

Rated 1 out of 5 stars

It appears to be an Indian run scam

I paid a us phone number plus $9.99 credit ,but it’s not working, it can’t call out or receive call.
Their customer service doesn’t respond first, then 2 days later they only respond with what’s your problem, what you want?

It appears to be an Indian run scam . Their sms messages prices have one for us phones ,another for Idian phones. They don’t even write English properly.

The reply by Fanytel just like a copy paste nonsense like their email. The details had already provided in the emails, if no refund, a charge back will be initiated to get back the money. More charge back complaints will close you account with the bank.
By the way, many positive 5 stars reviews looks fake as they don’t give specific details, just generally one line complement, viewers be aware.
Check the Apple app reviews as they were written by real buyers, not like this website anyone can write fake review.
Notice the respond from Fanytel didn’t even know how spell Fanytel in giving their email . They may edit later, but they did expose themselves as scammers.

4 December 2025
Unprompted review
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Reply from fanytel.com

We’re sorry to hear that you’re not satisfied with the app. Your feedback is important to us, and we’d like to understand the issue better . Please feel free to share more details about the problem you’re facing at sales@fanyel.com .

Rated 5 out of 5 stars

There customer service was amazing

There customer service was amazing, solved my problem in less than half an hour, though they took a while to respond.

25 November 2025
Unprompted review
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Reply from fanytel.com

We’re really glad to hear that our support team was able to help you and that you had a positive experience.

Rated 5 out of 5 stars

Their support unbelievable helpful

Their support unbelievable helpful. I always remember that & i suggest all to use fanytel. Every problem they slove it soon. ❤️

24 November 2025
Unprompted review
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Reply from fanytel.com

Your recommendation means a lot to us , we truly appreciate your support!

Rated 1 out of 5 stars

Didn't Work

Didn't Work. Was ignored by customer service.

28 October 2025
Unprompted review
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Reply from fanytel.com

Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with our support team at sales@fanytel.com .

Rated 1 out of 5 stars

They're scammers

They're scammers. They didn't provide any service and refund both.

10 November 2025
Unprompted review
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Reply from fanytel.com

Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with our support team at sales@fanytel.com .

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Fanytel is best! After try many other company for phone verification and call, only Fanytel work perfect for WhatsApp Meta and eSIM benefits. Price very low — just $1-3 per month — and service super good, no issue at all. I really trust this one, finally found real solution. Totally deserve 5 star from me 🌟

6 October 2025
Unprompted review
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Reply from fanytel.com

Thank you for being a valued customer. We truly appreciate your support and trust in us.

Rated 3 out of 5 stars

Topped up 100 usd btu it has been 24…

Pretty good service and very competitive prices.
The only reason for the 3 stars instead of 5 is that their topup system is the worst payment experience I have ever tried.

30 October 2025
Unprompted review
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Reply from fanytel.com

We're extremely sorry for the inconvenience . Kindly contact our support team at sales@fanytel.com for more guidance .

Rated 1 out of 5 stars

I consider this as scam

I consider this as scam. I bought credit up to a month now I can't receive any code on it.

3 October 2025
Unprompted review
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Reply from fanytel.com

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.Please feel free to reach out to our support team with the details, and we’ll do our best to help.

Rated 5 out of 5 stars

Had a small issue and support helped…

Had a small issue and support helped quickly. The process was simple and communication was clear. Thanks for the help!

22 October 2025
Unprompted review
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Reply from fanytel.com

Thank you so much for your kind words! We’re really glad to hear that our support team was able to help you and that you had a positive experience.

Rated 1 out of 5 stars

Bought a number but I’m not receiving…

Bought a number but I’m not receiving any opt this is a scam

18 October 2025
Unprompted review
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Reply from fanytel.com

Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with our support team at sales@fanytel.com .

Rated 5 out of 5 stars

They have top notch customer service…

They have top notch customer service everyone would ever wished for…I so much love you guys 🥰

16 October 2025
Unprompted review
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Reply from fanytel.com

Thank you for your support . We're truly glad that our team was able to help you and that you had a positive experience.

Rated 5 out of 5 stars

I love the customer service 👍

I love the customer service they give they solve my problem in seconds I am using this app for last 4 months I have 3 phone numbers. I do call with that phone number. The service is very good. 100% recommend

22 July 2025
Unprompted review
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Reply from fanytel.com

Thank you so much for your kind words! We’re really glad to hear that our support team was able to help you and that you had a positive experience.

Rated 5 out of 5 stars

Amazing Support and Reliable App

Highly Recommended!
Id like to give 10 stars but 5 is the limit ⭐️

I’ve been using the Fanytel app for a while now and it’s been an absolutely great experience. I have several virtual numbers from them and never had a single problem. , Fanytel customer support team is amazing !
They responded very quickly, were super professional, That kind of service is rare these days, and I truly appreciate how fast and efficiently they handling customers.

I’m extremely happy with FunnyTel and highly recommend it to anyone looking for a reliable and trustworthy virtual phone number app!

9 October 2025
Unprompted review
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Reply from fanytel.com

Your recommendation means a lot to us—we truly appreciate your support!

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