FareCompare Reviews 401

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

SCAM SCAM SCAM!!! this company needs reporting and shutting down, what they are doing is fraud and illegal. Advertising a certain flight and price, then the next day they ring you after taking your mo... See more

Rated 1 out of 5 stars

Rates found on this site does not verify with third party sites. On farecompare.com canadian dollars is selected, while on the third party companies farebuddies.com and bookmyairtravel.com will transf... See more

Rated 1 out of 5 stars

Don't believe any booking you make with them. They'll refer you to a partner like Travelouts, who will take your reservation, then tell you they can't confirm it because the airline changed the price... See more

Rated 1 out of 5 stars

SCAM!I went through this booking process and want to tell you this is scam.farecompare direct you to another website"Terifasodeal". After 10 hours, one of people call ne and he was shouting at me sayi... See more

Company details

  1. Travel deals
  2. Flights search site
  3. Hotel
  4. Travel agent

About FareCompare

Information provided by various external sources

FareCompare

COVID-19 FAQ

We know many FareCompare users had their travel plans impacted by COVID-19. We hope first and foremost that you remain safe during this difficult time. Here are answers to some common questions:

Why is FareCompare still promoting travel offers and tracking price changes? Travel restrictions vary in multiple countries and we are adjusting the departure dates for flights in our emails to match these restrictions. Of course we want you to follow the restrictions set up by your health and government officials.

How can you cancel a flight or move the departure? You will need to contact the airline that you booked your ticket with (FareCompare does not handle transactions). Look for an email that has a confirmation number. This should also have the airline's contact information.

Will airlines charge you if you change your departure?

How do you know if you can fly to a certain destination? Either contact the airline if you know which airline you want to use, or visit the government site for your destination.

What can you do while waiting for travel restrictions to end?

COVID-19 Flight Info & Travel Updates

Contact info

1.4

Bad

TrustScore 1.5 out of 5

401 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I only want to hear about fares from…

I only want to hear about fares from Vancouver to the San Jose airport, in the Philippines.

22 October 2019
Unprompted review
FareCompare logo

Reply from FareCompare

We completely understand. In looking at your profile on our site, it appears your origin city is not set to Vancouver. Please login to farecompare.com and update your profile settings, so that you can receive alerts about destinations you're interested in.

And if you have any questions, please reach out to us at customer.service@farecompare.com

FareCompare

Rated 5 out of 5 stars

great info

great information for air flights. It really helped me to get the best deal.

19 October 2019
Unprompted review
FareCompare logo

Reply from FareCompare

Gerry, we're glad to know we could you help you make a confident decision in finding the best flight deal.

Safe travels,
FareCompare

Rated 1 out of 5 stars

What discounts?

I set up a ‘watch’ and will get an e-mail stating my fare has dropped, but when I go to the site and then click on one of the supposed “fare offers” (clicking “details”) - all I see are fares much higher. (I.e. the e-mail said the fare was $991 and the site shows all prices at $1400 - $1700.

18 October 2019
Unprompted review
Rated 1 out of 5 stars

Because it keeps sending me emails…

Because it keeps sending me emails about fares I'm not interested in even though I've set the preferences to only show me fares between specific destinations

17 October 2019
Unprompted review
FareCompare logo

Reply from FareCompare

Thanks, we definitely your emails to be focused on your interests. Let's look into your profile to make sure "Flight deals" is unchecked. (That will prevent this from happening in the future).

Simply send a note to customer.service@farecompare.com and we'll look into the matter for you.

Thanks,
FareCompare

Rated 2 out of 5 stars

Email alert algorithm broken

Something is off. Let's say you've identified some flights and saved them for tracking. Let's say that at the time you saved a flight, it was $225. So with that, I'll get an email notification that "Your trip's price has dropped". When I open it, it might say something like $165 being the new price. Yet when I click on the "new price", it takes me to fare compare where I see the price is significantly higher ($200). To me, the email is useless if it isn't what it says it is. This happens time and time again with me literally checking the email right away.

15 October 2019
Unprompted review
FareCompare logo

Reply from FareCompare

Thanks Streetwize, we definitely value your feedback on the alerts. Would you mind emailing our customer service team? Just forward the last alert you received to customer.service@farecompare.com ... this will allow our development team to look at the route where you see a price discrepancy.

Thanks,
FareCompare

Rated 2 out of 5 stars

I found a much lower fare than that…

I found a much lower fare than that found by Fare Compare by looking at the actual airline website. fare Compare was way dearer. You mst get large commissions whn booked with you

14 October 2019
Unprompted review
FareCompare logo

Reply from FareCompare

Thanks, your feedback about the site experience was extremely valuable. Shopping for airfare can be complex enough without prices appearing to change. Our CEO described this issue as a technical glitch affecting the industry, airlines in particular, and only affects 2-3% of bookings.

Different reservation systems and airlines handle this concern in different ways, but most only honor the price you're quoted on the booking page.

We apologize for the issue and encourage you to wait 24 hours and search again, as these systems generally correct themselves.

Thank you for taking time to reach out to us!

Please let us know how we can help you further.

Rated 1 out of 5 stars

"Fake" low advertised rates

"Fake" low advertised rates!
I was never (ever) able to actually get a ticket for the price advertised. What's the point of getting a notification and as soon as you go to it, the fair is "mysteriously" gone. Total waste of time as the new "low fares" were never available for purchase.

11 October 2019
Unprompted review
Rated 3 out of 5 stars

It is good tha it compares prices but…

It is good tha it compares prices but that is not the final cost involved. Airlines that you may need to pay for extra kiols, food, drinks etc are not clearly shown until later in the process.

9 October 2019
Unprompted review
Rated 1 out of 5 stars

Very poor information about the place…

Very poor information about the place and prices requested. No stars. One star is too much.

9 October 2019
Unprompted review
FareCompare logo

Reply from FareCompare

Thanks so much for your honest feedback. We definitely want to improve your experience with our site, and meet your needs as much as possible.

To address this, could you send a brief email to customer.service@farecompare.com, mention the destination and if possible what you expected to find?

Thanks again. Sincerely,
FareCompare

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