An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more
Company replied
I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more
Company replied
Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more
Company replied
Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent next day delivery service of…
Excellent next day delivery service of two delicious meals.
28 July 2026
Reply from Farro
Thank you for your review. We look forward to seeing you online again soon!
No complaints whatsoever - Highly recommended
All products supplied as ordered. Excellent packaging, swift delivery service. I would do all of my grocery shopping at Farro, if I could afford it.
28 July 2026
Reply from Farro
Thank you for your lovely review! We look forward to seeing you online again soon.
lots of vegetarian choice and quick…
lots of vegetarian choice and quick delivery to Wellington area
26 July 2026
Reply from Farro
Thank you for your review!
Reply from Farro
Thank you for your review!
Easy to organize and prompt to deliver
Easy to organize and prompt to deliver, this made gifting meals to a sick friend so very simple, thank you
21 July 2026
Reply from Farro
Thank you Cat. We are pleased it all went well.
Reply from Farro
Thank you for your review. We look forward to seeing you again soon!
Very efficient delivery
Very efficient delivery. Always very consistent service from this company. Sadly, I often order for gifts, not necessarily myself or my hubby.
21 July 2026
Reply from Farro
Thank you for your review. We look forward to seeing you online again soon!
Excellent products and the food parcel…
Excellent products and the food parcel arrived in time.
20 July 2026
Reply from Farro
Thank you for your review!
Love Farro’s
Love Farro’s. Quality always there in the food and products. Quick reliable delivery. Yum and yay.
16 July 2026
Reply from Farro
Thank you for your great review!
Delivery Code. Otherwise excellent relative on time they were…
Delivered to relative on time they were very happy with it and you did the card. So grateful. I nearly didn't place the order as I rang to get some advice on the delivery to see if you went to the address and was cut off once and on the 4th try got the response I was looking for. I was happy to register etc just needed to know that you deliver to the code.
15 July 2026
Reply from Farro
We are pleased everything worked out
Timely delivery
Timely delivery, safely packaged including chilled and frozen items, carefully laid out in the box. Thanks for the extra care and attention, and friendly delivery driver too. Excellent service from my favourite Shop! Thank you.
6 July 2026
Reply from Farro
Thank you so much for your lovely review! We're thrilled to hear your order arrived in great condition and that our team, including your delivery driver, made your experience such a positive one. We really appreciate your support.
My Wife and I have decided to have…
My Wife and I have decided to have FARRO become our exclusive MEAL supplier as you have great Food with excellent Customer Service .
12 July 2026
Reply from Farro
Thank you for your kind review!
Delivery waiting time is longer than…
Delivery waiting time is longer than expected,
Packaging protection is very good!
11 July 2026
Reply from Farro
Thank you Renee. Unfortunately, delivery waiting times are out of our control
It was easy to order and it was…
It was easy to order and it was delivered as a gift as promised and very happy with gift. Thank you.
11 July 2026
Reply from Farro
Thank you Sharon. We are pleased it all went well for you.
High quality food and great customer…
High quality food and great customer service for online shopping.
4 July 2026
Reply from Farro
Thank you for your review!
Ready to eat meals / freezer meals
Super easy to order the meals online and the staff were really helpful when I had questions about my order. Delivery was efficient and I received a tracking link of the delivery truck, a message when it was delivered and a picture of the delivery. The meals were great and it was a really good experience overall.
8 July 2026
Reply from Farro
Thank you for your review.
We're pleased everything went well.
Excellent experience all around
Excellent experience all around - easy and good timely delivery
7 July 2026
Reply from Farro
Thank you for your review. We're so pleased you enjoyed your Farro online experience!
Reply from Farro
Thank you for your review. We're so pleased you're happy with your Farro Online experience!
Farro was great, but delivery went to wrong address
Farro was great, though one item was removed without explanation. It was sold by weight, so could have been substituted.
The biggest problem was the delivery driver left the wrong package. We got someone else's order. She said we signed for it, but my camera shows she just dropped it and left. Didn't even knock or ring Doorbell.
Fortunately, the customer who got our order was honest and we were able to get the right package to the right person.
Not a good experience when you're paying for delivery and you don't even get the minimum standards.
9 July 2026
Reply from Farro
Thank you for your review. We are so sorry to hear of the issue with your delivery. We have sent you an email regarding this as this is not the level of service expected from Farro.
Reply from Farro
Thank you for your review. we're so pleased you enjoy our meals!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.