Fast Labels Reviews 2,728

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many appreciate the superb quality of the products, noting vibrant colors, crisp details, and durable materials. The straightforward ordering system and quick turnaround times are also frequently mentioned as positive aspects of their experience. However, some customers were not happy with their order experience, citing issues with delays, uncommunicated changes to designs, and problems with receiving refunds. A few people also mentioned receiving incorrect orders or labels that did not match the proof, leading to frustration and additional steps to resolve the issues.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the speed, professionalism, and helpfulness... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy and intuitive ordering... See more

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the quality, noting that... See more

Quality

Consumers find quality to be positive, with many praising the excellent print quality, high-quality... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love fastlabels, you can just order everything online, upload your files etc. etc. as their name suggests they’re offer really fast turnaround times, the quality is always bang on, and if you ever h... See more

Rated 5 out of 5 stars

I needed some labels to notify a change of address on Xmas cards, etc. I was originally going to buy a stamp but then wondered if it was possible to get some cheap, custom-printed, adhesive labels in... See more

Rated 5 out of 5 stars

I have just received another batch of labels from this company, fast labels. I cannot find the words to show how happy I am. Every batch I have ordered has been absolutely amazing. I want to thank fas... See more

Rated 5 out of 5 stars

First Class service. Second time I have used Fast Labels. I had difficulty submitting my own art work for another design but via telephone call I was assisted easily through the process for the exact... See more


Company details

  1. #16 of 21 best companies in Custom label printer
  2. #53 of 69 best companies in Prints and signs store
  3. #12 of 19 best companies in Sticker Manufacturer

Written by the company

We are one of the fastest growing UK label printing companies, and we supply labels to thousands of business and product manufacturers across the UK. We specialize in self adhesive labels for bottles, packaging, food products and other business uses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding customer care

Outstanding customer care. They helped me to correct my design mistakes, printed the labels promptly, and sent the delivery exactly as promised.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

i placed an order , and some of the artwork was the wrong size , i sent over to my designer who is delayed getting them back to me , i was really worried because i am on a really tight turnaround , just spoke to Megan via live chat , she gave me detailed info of when i need to have the updates sent across in order for my delivery date to be kept as is , this seems like such a small thing , but so many times businesses just give you a standard response with no real detail . was really apprecitaed

10 January 2025
Unprompted review
Rated 1 out of 5 stars

I placed my first order with them

I placed my first order with them, they messed up the delivery, I spoke to someone called Georgia and she offered me a discount on my next order as an apology. I then come to place my next order 'oh sorry we can't find any record of that so we can't keep to our offer'. Don't use them, they tell you what you want to hear to shut you up. Not very reputable

2 January 2025
Fast Labels logo

Reply from Fast Labels

Good Morning Poppy,

Thank you for sharing your feedback with us. I’m truly sorry to learn about your experience and would like to extend my sincerest apologies for the inconvenience caused.

I’ve reached out to you as we’re eager to resolve this matter promptly and find a solution that works for you.

Your input is very important to us, and we are dedicated to addressing this. Please know we value your business appreciate your patience.

We hope to hear from you soon.

Jodie
Support Assistant Manager

Rated 5 out of 5 stars

Exceptional quality

Completed my order with exceptional quality, delivering a product that met all specifications perfectly. The system is user-friendly, with an efficient proofing process and outstanding customer service. I will certainly be using this service again.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

I had an issue with a recent order but it was resolved with excellent customer service.

I had an issue with a recent order and reached out to the team for assistance. From the moment I contacted them, the customer service was outstanding. Megan took the time to thoroughly explain the situation and offered a fair solution, going above and beyond to ensure I was satisfied.

The team was incredibly responsive, empathetic, and professional, which made a potentially frustrating situation much easier to handle. It’s rare to experience such attentive and thoughtful customer care, and I truly appreciate their efforts. I’m confident in their commitment to customer satisfaction and will definitely continue to do business with them in the future.

Highly recommend!

20 December 2024
Rated 1 out of 5 stars

I was disappointed and stressed

The first person made an error with my order, and i kept calling to have it adjusted. Just when I thought that was over, it took them 3days to let me know that my artwork needed adjustment with no clear advice, this is the same artwork i had used with other printers. In all, they changed my delivery date twice and i had to cancel my order because it was becoming too stressful.

19 December 2024
Fast Labels logo

Reply from Fast Labels

Good Afternoon Shola,

Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience and sincerely apologise for the inconvenience. We strive to provide the best service possible.

I have reached out to you as we would like to provide a suitable solution for you as soon as possible.

Your feedback is incredibly important to us, and we are committed to making this right. Please know that we value your business and appreciate your patience as we work to improve.

We look forward to hearing from you soon.

Jodie
Support Assistant Manager

Rated 5 out of 5 stars

Excellent Labels, Fast Delivery

Love working with these guys, they supply all our product labels and are quick and extremely reasonable. As a new business every penny counts so when you find a quality print company that understands your requirements it is refreshing. We will definitely continue to use Fast labels.

16 December 2024
Rated 5 out of 5 stars

Very supportive

Ordered labels for a my daughter's school project. Her artwork wasn't perfect but they suggested improvements. When they came we were delighted, they have made them look professional

9 December 2024
Rated 5 out of 5 stars

Super fast service when it's needed most.

Just a note to say THANK YOU Bethan!

I called on weds afternoon after placing a reprint (customer had inadvertently run out of existing labels) to see if could be express service, to improve on delivery next weds 11th. Just had a very chuffed customer email me to say they've arrived today, Friday!

In his words "Unbelievable service!!! Very much appreciated".

6 December 2024
Unprompted review
Rated 5 out of 5 stars

“I recently ordered labels



“I recently ordered labels, and I couldn’t be happier with the experience. The delivery was incredibly fast, and the entire process was seamless. The labels arrived in perfect condition, showcasing top-notch quality and precision. They were exactly what I needed, and the efficiency of the service exceeded my expectations. I highly recommend this company for anyone needing reliable, high-quality labels with speedy delivery!”

25 November 2024

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