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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and dedication. Many appreciate the outstanding customer service, noting prompt response times and the staff's commitment to keeping them informed throughout the process. Reviewers also frequently mention the company's competitive pricing, offering great value without compromising on quality. However, some customers experienced issues with communication, reporting missed appointments and a lack of proactive effort in selling their property. A few other people also felt that their service was poor and did not actively try to sell their house.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising a staff member for their exceptional... See more

Service

People report positive experiences with service. Customers consistently praise the professional, efficient,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the proactive approach, constant... See more

Price

Reviewers consistently mention positive feedback about price. Customers frequently highlight the extremely... See more

Response time

Clients share positive opinions on response time. Many customers highlight that they were kept updated at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service from Christian. Nice to deal with someone who's genuinely passionate about providing the best service possible for his clients and selling their homes. He even listened intently to... See more

Rated 5 out of 5 stars

We sold our house with Christian and I genuinely couldn’t fault him, his communication was second to non he kept us up to date with things without us even asking. Everybody he recommended we use we... See more

Rated 5 out of 5 stars

We can’t recommend Christian at FastMove enough. His opening hours are brilliant & we really liked not having to wait for feedback until Monday after a weekend viewing. Christian kept in constant co... See more

Rated 5 out of 5 stars

The 2nd time I have used FastMove and can honestly say Christian, again has been fantastic. I’ve never met anyone more driven and passionate about customer service. Christian keeps you well informed... See more

Company replied


Company details

  1. Estate Agents

Information provided by various external sources

Nationwide Estate Agent. We Only Charge £800 Commission Irrespective Of Value Purely On A No Sale No Fee Basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

FastMove were amazing!

FastMove were great to deal with…. not your typical estate agent. Not pushy, very communicative, honest with feedback and supportive from start to completion. Would highly recommend.

6 October 2023
Unprompted review
FastMove logo

Reply from FastMove

Thank you so much Sir for taking the time to leave a review about your thoughts when using FastMove to sell your property. Congratulations on the purchase of your new home we hope you have lots of happy years there.

Rated 5 out of 5 stars

Fantastic outcome!

Christian really helped me through the moving process, he was very knowledgeable and supported me on many factors, including a difficult solicitor. I really felt we worked together on getting my sale and purchase through completion. I am very happy with the outcome and would thoroughly recommend Christian!

29 September 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Thank you so much for taking the time to leave a review about our service and once again huge congraulations to you on the purchase of your new home. We wish you all the best for the future.

Rated 5 out of 5 stars

Brilliant service

Christian was absolutely brilliant in offering support in the onward purchase of a property. Kept me upto date throughout, took ownership of the case, always delivered on what he said he would and was always contactable.
I found him to be more helpful than the estate agents I used to sell my property. Would definitely recommend. Thanks so much.

28 September 2023
Unprompted review
FastMove logo

Reply from FastMove

Good afternoon Becky Thank you so much for your kind words, its hugely appreciated. I hope you are setting into your new home well and we wish you all the very best.

Rated 5 out of 5 stars

By far, the most efficient estate agent around

From start to finish, Christian was honest, reliable and managed expectations far better than expected of an estate agent. Just at the valuation, you could instantly tell he is an expert in his field. A matter of hours after the property went live, Christian was straight on the phone booking viewings, then dealing with offers no matter what time or day it was.
Once the property was sold and in the hands of the solicitors, he was still involved and able to answer or deal with any queries we had, rather than just leaving it in the hands of someone else. Being able to speak with Christian at any point during the week made a huge difference, and the whole process was much less stressful than I had anticipated.
Christian treats every property as if it is his own and does everything he can to see it through. We now have our forever home and I am grateful to Christian & Fastmove for everything they did to get us here.

7 September 2023
Unprompted review
FastMove logo

Reply from FastMove

Good afternoon Olivia

Once again thank you for entrusting FastMove to sell your property. We are really happy we were able to provide you a service which we feel everyone selling their home deserves. One behalf of all the team we wish you all the best for the future.

Rated 5 out of 5 stars

How many other Estate Agents do you…

How many other Estate Agents do you know who are open 8am - 9pm, Monday to Sunday?

Well, FastMove are one of them.

Whatever time of day whatever day of the week I was able to speak to someone. This was so so important as generally from 8am - 6pm I am not contactable so having the reassurance of having access to my estate agent late at night was so helpful. Better still they weren't just able to update me on the sale of my property they were also able to update me on the progress both my solicitors were making and also my mortgage broker.

The way their company works really took away so much stress I thought I was going to experience.

5 Stars all the way.

14 September 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Thank you so much for taking the time to leave such a thorough review. This really emphasises a lot of key points about our objectives here at FastMove to try and make the process of buying and selling a property less stressful. Thank you again

Rated 5 out of 5 stars

Above & Beyond the Call of Duty

They were there from 8.00 am to 9.00 pm 5 days a week, even on a weekend if we had a query or a problem. They were helpful, courteous, polite and kind.
They were very knowledgeable, in their job, patient, had time for us. On their first visit when they came to give us a valuation, they were there for 2 hours, explaining ever thing they would do to sell our house, were realistic in the price they advised us to put our house on the market for, they went above and beyond, they did got more involved than they needed to and we are very grateful for all their help.

5 April 2023
Unprompted review
FastMove logo

Reply from FastMove

Good evening Angela
Massive congratulations again and hope you are settling into your new home. Thank you so very much for your wonderful words and detailed review, we are forever grateful for the time you have spent composing this. We wish you all the best for the future.

Rated 5 out of 5 stars

Friendly, efficient service. Would highly recommend

Christian at Fastmove was extremely friendly, efficient and helpful. He helped iron out problems in the property chain and kept the purchase on track. What's more he did this in a refreshingly honest and straightforward manner. Would highly recommend.

4 September 2023
Unprompted review
FastMove logo

Reply from FastMove

Good evening Sir
Thank you so much for taking the time to leave a review about your thoughts on our company. We are so grateful and hopefully these positive words will help people decide when choosing their Estate Agent.

Rated 5 out of 5 stars

Another excellent experience with…

Another excellent experience with FastMove. Christian was in regular contact and tenacious as ever in making sure once the sale was agreed that there were no undue delays in the process. Our strategy had to change during the sales process, he understood my position and advised accordingly. I sold within a timeframe that met my needs to be able to buy another property. I wouldn't hesitate to recommend Christian to anyone as he was recommended to me.

25 August 2023
Unprompted review
FastMove logo

Reply from FastMove

Thank you Carol for taking the time to leave a review regarding your experience with selling a property with FastMove. A second thanks for using FastMove to sell your home for a second time, we are so grateful for loyalty.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, professional, trustworthy
Agent like Christian are very rare

1 September 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Mr Akalach. Thank you for your kind words and glad you were satisfied with the service we offered. We wish you all the best for the future.

Rated 5 out of 5 stars

Christian goes above and beyond normal…

Christian goes above and beyond normal expected levels of customer service and support when selling your home. When the buyer is challenging and you want to give up he’s good at giving you perspective and reflections to help you stay on the sale journey

20 August 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Thank you so much for taking the time to leave a review about the service FastMove provided, we are truly grateful. We would like to wish you all the very best for the future.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Fantastic service from beginning to end. Christian goes above and beyond. I highly recommend FastMove!

⭐️⭐️⭐️⭐️⭐️

18 August 2023
Unprompted review
FastMove logo

Reply from FastMove

Good evening Chloe. Once again massive congratulations on completing the sale of your property. Furthermore, thank you so much for taking the time to leave a review about your experience selling a property with FastMove, we are forever grateful. All the very best in your new home.

Rated 5 out of 5 stars

5 Star Service

Fastmove were highly recommended to us by a friend, delighted with their service. If you are looking for an estate agent that provides excellent dedicated levels of customer service, then choose Fastmove. Christian is always available providing updates on the progress of your sale. His dedication to the sale of your property is faultless. It is above and beyond every step of the way. Most definitely a 5 star service. Thank you Fastmove!
Ian & Linda Herriott

11 August 2023
Unprompted review
FastMove logo

Reply from FastMove

Good afternoon Mrs Herriott.
Thank you so very much for taking the time to leave a review about your experience selling a property with FastMove. We are delighted we were able to provide you with the service you deserve and wish you all the best for the future.



Many thanks

The FastMove team

Rated 5 out of 5 stars

Professional, reliable and trustworthy

Christian has gone above and beyond to ensure the selling of our house and the purchasing of our new one went as smooth as possible. Christian is incredibly professional and kept good communication throughout our move. He was very honest and reliable. We would definitely recommend Christian and fast moves for future sellers! Christian is on the ball and definitely suits the name fast move! We can’t thank him and his team enough!

31 July 2023
Unprompted review
FastMove logo

Reply from FastMove

Good afternoon Mr Hanley Thank you so much for taking the time to leave a review about your experience selling your property with FastMove and so happy we were able to help. We wish you all the best for the future.

Rated 5 out of 5 stars

Highly recommend FastMove!

I cannot recommend FastMove enough! Christian at FastMove was absolutely brilliant, from arranging the first viewing through to getting the keys. It was my first property purchase and Christian was so helpful with explaining the processes, not being pushy and also answering all the questions I had. Thank you so much Christian!

14 July 2023
Unprompted review
FastMove logo

Reply from FastMove

Good afternoon Melissa Thank you so much for taking the time to leave a review about your experience dealing with FastMove, we are truly grateful. We wish you all the best.

Rated 5 out of 5 stars

Customer service at its best

I was really impressed with the response from this company. Even though they weren't able to help me they made sure they understood my situation and that i understood why they couldn't help. They also provided some really helpful advice. They couldn't have been more helpful!

21 July 2023
Unprompted review
FastMove logo

Reply from FastMove

Good evening Thank you very much for taking the time to leave your thoughts of our company. This is so kind given you didn't use FastMove to sell your property. We wish you all the best for the future.

Rated 5 out of 5 stars

Above and beyond, every step of the way.

Christian has just dealt with the sale of our house, and we can honestly say, his service has been absolutely faultless from start to finish. His commitment and dedication to the service he provides is absolutely next level, which meant the whole process ran smoothly and was stress free; I would go as far as to say enjoyable!
We have dealt with several high street estate agents over the years, so we have plenty to compare to - we are absolutely blown away by the huge difference in experience! Christian was always on hand, including evenings and weekends, quick to answer any queries and offer sound advice. This also meant that he was on hand for prospective buyers, ensuring a quick and efficient sale. Every single step of the way, Christian has gone above and beyond to provide the best possible service, and I cannot recommend him highly enough - words cannot do justice to the top quality service he provides. Try him for yourself - you won’t regret it!

19 July 2023
Unprompted review
FastMove logo

Reply from FastMove

Good evening Leanne. What else can we say but thank you. We are truly grateful for the detailed review and the time you have taken to compose this. It was an absolute pleasure and we are so glad we were able to deliver what you deserved. We would like to wish you and your family all the very best for the future.

Rated 5 out of 5 stars

Helpful, supportive and efficient

I have recently purchased a house via FastMove. From start to finish the estate agent (Christian) was friendly, helpful and not at all pushy. What had the potential to be an incredibly stressful time was made a calm experience due to their support and efficiency.

12 July 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Adele Thank you for your wonderful words and glad you were happy with the service we provided. Our aim from day one has to be to take away all the stress people often experience when moving home and your words indicate we managed to do that for me, which we are so happy about. We wish you all the best.

Rated 5 out of 5 stars

More to Fastmove, than just being fast.

A professional and personal experience from everyone at Fastmove. We initially viewed a property Fastmove were instructed to sell, where we impressed by their outstanding efforts and service, we then decided to ask them to sell our property which sold within a week.

We highly recommend Fastmove to anyone who wants an honest, personable service, backed by extensive industry experience.

5 July 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Mr Richter we are delighted we were able to provide a service to you and your family which you were happy with and would like to wish you lots of happy years in your new home.

Rated 5 out of 5 stars

Best estate agent ever 10*+

Christian made the sale of my house the easiest from start to finish. His communication is second to none, he was always on hand when I ever had questions and always went above and beyond.
After shopping around to start with I was more than confident that Christian was the estate agent for me with his very low prices and amazing professionalism.
I could not recommend Christian and Fastmoves enough. I will be using them in the near future.
12/10 - thank you Christian

14 July 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Mr Booth Thank you so much for your kind words and we are so happy we were able to offer a service which you were happy with. If we have a happy customer then we are happy because we know we are achieving our objectives.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, I was kept updated throughout the sale of our house. All my questions were answered. It was nice to be able to speak with Christian outside of office hours. Would definitely recommend Fastmove thanks again

22 June 2023
Unprompted review
FastMove logo

Reply from FastMove

Good morning Thank you so much for taking the time to leave a review about your experience selling a property with FastMove. We would like to wish you all the best for the future.

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