I have been a Customer for 5 years now and have been through two moves at that time and always took fastspeed and he router with me to the new apartment. Customer service has been stellar even when th... See more
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Called to cancel due to moving home, but Aykut helpfully checked the new address and set everything up for an easy move instead
Great customer service, less great web page Very helpful customer service, fast, friendly and efficient, thank you Ayah. Negative aspect nonetheless, concerning the web resources: the process... See more
Company replied
Hello FastSpeed Internet Team, I would like to express my sincere appreciation for your employee Ayah. She provided exceptional service, showed professionalism, and was extremely helpful thr... See more
Company replied
Company details
About Fastspeed
Written by the company
Fastspeed
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Bedste kvalitet, pris og kundeservice!
Written by the company
- Fastspeed - Danmarks førende internetudbyder
- Siden etableringen og lanceringen af Fastspeed, har vi altid fokuseret på at gøre det RIGTIGE for kunderne og levere det, som kunderne vil have! Det betyder, at vi hver dag arbejder for, at du får Danmarks bedste internet til den billigste pris, med den suverænt bedste kundeoplevelse og service.
Contact info
Bygmestervej 10, 2. tv., 2400, København NV, Denmark
- 89873700
- kundeservice@fastspeed.dk
- fastspeed.dk
Fastspeed - DKs ultimative internet
4.8
Excellent
51k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Caroline has helped me with relevant…
Caroline has helped me with relevant information very fast and detailed.
3 June 2026
Unprompted review
Reply from Fastspeed
Hi Olga,
Thank you very much for your 5-star review!
We’re really happy to hear that Caroline was able to help you quickly and provide clear and detailed information. We truly appreciate your feedback and are glad you had a positive experience with our support.
We’ll make sure to pass your kind words on to Caroline.
//Sascha
He was patient and very elaborate
Got help from Kashif. He was patient and very elaborate. I got the help I need with ease.
3 June 2026
Unprompted review
Reply from Fastspeed
Hi Shingirai,
Thank you very much for your 5-star review!
We’re really glad to hear that Kashif was patient and thorough, and that he was able to help you get everything resolved with ease.
We appreciate you taking the time to share your experience!
//Sascha
Jonas was great and solved my problem…
Jonas was great and solved my problem very quickly!
3 June 2026
Unprompted review
Reply from Fastspeed
Hi Ishani,
Thank you very much for your 5-star review!
We’re really happy to hear that Jonas was able to help you and quickly solve your problem. We truly appreciate your feedback and are glad you had a positive experience with our support.
We’ll make sure to pass your kind words on to Jonas.
//Sascha
Reply from Fastspeed
Hi Jonathan,
Thank you very much for your 5-star review!
We’re happy to hear that Muhammed was able to help you and that you experienced great and professional service. We really appreciate you taking the time to share your feedback.
We’ll make sure to pass your kind words on to Muhammed.
//Sascha
Reply from Fastspeed
Hej Fríði,
Tusind tak for din anmeldelse!
Det glæder os at høre, at du har haft en god interaktion med os, og at du fik klare løsninger på dine problemer. Vi sætter stor pris på din feedback og er glade for, at vi kunne hjælpe dig godt videre.
//Sascha
Awesome hotline service
We had a concise and informative conversation with Aykut. I have been provided with the comprehensive answers to all the questions. He has been polite and kind throughout the conversation. Important to mention his nice English
2 June 2026
Unprompted review
Reply from Fastspeed
Hi Denys,
Thank you very much for your 5-star review!
We’re really pleased to hear that you had a positive and informative conversation with Aykut, and that he was able to provide clear and comprehensive answers to all your questions. It’s great to know that you also experienced him as polite, kind, and easy to communicate with.
We especially appreciate your kind mention of his English skills, and we will make sure to pass your feedback on to him😀
//Sascha
Nicklas was great
Nicklas was great, cheerful and resolved my issue immediately
2 June 2026
Unprompted review
Reply from Fastspeed
Hi Dan,
Thank you very much for your 5-star review!
We’re happy to hear that Nicklas was able to help you quickly and that you had a positive experience with his cheerful and efficient service. We really appreciate you taking the time to share your feedback.
We’ll make sure to pass your kind words on to Nicklas😀
//Sascha
I got a very concrete rapid answers
I got a very concrete rapid answers. The agent was very professional and helpfull.
2 June 2026
Reply from Fastspeed
Hi Karol!😊
Thank you very much for your review and the 5 stars⭐⭐
We're delighted to hear that you received clear and helpful answers to your inquiry from our friendly and professional colleague😊
We truly appreciate you taking the time to share your experience with us!
//Caroline
Great
Jonas helped me a lot with the questions I had, was very polite and fast. I like this internet and its customer service
1 June 2026
Reply from Fastspeed
Hi Tomás!
Thank you so much for your review and the 5 stars! ⭐
We're delighted to hear that Jonas helped you with your questions in a friendly, efficient, and professional manner. 👌 We're also happy to hear that you're satisfied with both our internet service and customer support!
We truly appreciate you taking the time to share your experience with us! 🤩
//Caroline
Nikolaj Nice behaviour, good workers
I Love the service of Fast Speed and specially Nikolaj, very nice behaviour and informative person.
I rate him 10/10.
Great Job
1 June 2026
Reply from Fastspeed
Hi Emran!
Thank you so much for your review and the 5 stars! ⭐
We're delighted to hear that you're happy with our service, and especially with Nikolaj, who was kind and informative during your conversation! 🙌🙌
It means a lot to us that you took the time to share your experience!
//Caroline
Everything went smooth with changing…
Everything went smooth with changing internet to new address - I talked with Nicklas on the phone, he was super helpful!
1 June 2026
Unprompted review
Reply from Fastspeed
Hi Julia!
Thank you so much for your review and the 5 stars! ⭐
We're delighted to hear that Nicklas was able to help you get your internet service moved to your new address! 🙌🙌
We truly appreciate you taking the time to share your experience with us!
//Caroline
Reply from Fastspeed
Hi Stribor,
Thank you very much for your review and the 5 stars! ⭐
We're delighted to hear that you had a positive and efficient experience with our customer service team! 🙌🙌
It means a lot to us that you took the time to share your experience!
//Caroline
Nikolaj was straight to the point
Nikolaj was straight to the point, solved my request in seconds and kept me informed about my options and the process of my request efficiently.
1 June 2026
Unprompted review
Reply from Fastspeed
Hi Michail! 😄
Thank you so much for your review and the 5 stars! ⭐
We're delighted to hear that Nikolaj was able to assist you with your inquiry and kept you informed about your available options! 👌👌
It means a lot to us that you took the time to share your experience!
//Caroline
I got the best service by Mohamadreza
I got the best service by Mohamadreza! Really good at helping me with exactly what I needed.
29 May 2026
Unprompted review
Reply from Fastspeed
Hi JJ!😄
Thank you very much for your review and the 5 stars!⭐
It's great to hear that Mohamadreza provided excellent service and was able to help you with exactly what you needed.👌👌
We truly appreciate you taking the time to share your experience with us!
//Caroline
Danny was really kind and helper with…
Danny was really kind and helper with my issue.
Really thanks you for that’s experience
28 May 2026
Unprompted review
Reply from Fastspeed
Hi Ayelen! 😄
Thank you so much for your lovely review and the 5 stars! ⭐
We're delighted to hear that Danny was able to help you! 👌
We really appreciate you taking the time to share your experience with us!
//Caroline
Good helping by Aykut
Was good helping by Aykut. He was kind and helpful.
29 May 2026
Unprompted review
Reply from Fastspeed
Hi Kyrylo,😄
Thank you very much for your review and the 5 stars!⭐
We're delighted to hear that Aykut was able to help you and that he was kind and helpful.😊
We really appreciate you taking the time to share your experience with us!
//Caroline
Hello FastSpeed Internet Team,
Hello FastSpeed Internet Team,
I would like to express my sincere appreciation for your employee Ayah. She provided exceptional service, showed professionalism, and was extremely helpful throughout the entire process.
Her support made a big difference, and I wanted to make sure her great work is recognized.
Thank you for having such dedicated staff.
Best regards,
28 May 2026
Reply from Fastspeed
Hi Kimo
Thank you very much for your kind review and the 5 stars ⭐
We truly appreciate you taking the time to share your experience.
We’re very happy to hear that Ayah provided you with exceptional service and professional support throughout the process. It means a lot to us that her help made a real difference for you 😊
We will of course make sure to pass on your wonderful feedback to Ayah and recognize her great work.
//Sofie
Reply from Fastspeed
Hi Sergio
Thank you very much for your kind review and the 5 stars ⭐
We’re really happy to hear that you had a good experience with our service 😊
We truly appreciate your feedback and your support.
//Sofie
Excellent customer service.
Excellent customer service.
Friendly atmosphere.
This employee deserves a higher salary.
28 May 2026
Unprompted review
Reply from Fastspeed
Hi Radoslaw
Thank you very much for your kind review and the 5 stars ⭐
We’re really happy to hear that you experienced excellent customer service and a friendly atmosphere 😊
We truly appreciate your feedback, and we will of course make sure to pass your kind words on to our team.
//Sofie
Nice employees
I talked to Lucas yesterday and to Mohamad today, both were awesome: helped while remaining friendly
28 May 2026
Unprompted review
Reply from Fastspeed
Hi Maider
Thank you very much for your great review and the 5 stars ⭐
We’re really happy to hear that both Lucas and Mohamad were able to help you while staying friendly and supportive throughout your experience 😊
We truly appreciate your feedback and will make sure to pass your kind words on to both of them.
//Sofie
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