I had issues with software that I had purchased; no fault of FastSpring, but they were extremely attentive and very prompt in their responses. Thoroughly enjoyed working with them. It seems they still... See more
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Due to China's Great Firewall, Chinese users need to use a VPN to access international networks—but most payment platforms flag VPN users as high-risk and decline their transactions, which is quite... See more
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These folks are the pay portal, not the seller. I didn't understand that and sent a message to customer support asking for more information about the product, They explained who they were, but offered... See more
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I purchased a "MixingStation" license product, most likely I clicked too fast w/o detailed reading and purchased for the correct brand but probably the wrong type. A quick and friendly mail to Fas... See more
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Company details
Written by the company
Need to review a charge from one of our sellers?https://fastspring.com/consumer-support For questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refunds We value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Contact info
801 Garden Street, 93101, Santa Barbara, United States
- fastspring.com
3.5
Average
530 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted that you received a fast refund and had a good experience with our courteous team.
We appreciate you taking the time to share your experience!
FastSpring Never AGain!
I tried to make a purchase 11/07/25 for Bombich Software, ccc 7 and FastSpring denied my credit card purchase.
They denied my current charge because I had issued a charge back for another unscrupulous, illegitimate company that FastSpring hosted a couple of years ago.
They held that charge back against me and red flagged my credit card and i.p. address as fraudulent.
I find FastSpring an awful, despicable company to deal with. I sent them an explanation as to why I had issued this charge back and did not hear
back from them.
I addressed the charge back at the time with my bank who refunded me
for the bogus product that FastSpring hosted.
I will never purchase anything ever again from FAstSpring or any affiliate of FastSpring.
I am disgusted with the them!!!!
There are no other details to be said. I think my reviews to FastSpring and Trust Pilot say it all.
But okay, here is the survey and review FastSpring asked me to re-submit so I am re-submitting this to both FastSpring and Trust Pilot. I don't know how they could possibly need more details:
But okay, here they are as Follows:
I am very disgusted with Fastspring because they denied my purchase Friday 11.07.25 when I tried to purchase ccc 7 from from Bombich Software. They Indicated to them that my attempted purchase was fraudulent and denied my charged purchase.
It wasn't until I went back and forth with Bombich Software to have them escalate the case to you (FastSpring) to find out the very reason why my charge card purchase was denied and termed FRAUDULENT!
As it turns out FastSpring was the credit card approval company Dorian who sold the Dorian Piano Library. This piece of software was misleading and did not deliver the promised quality and further had technical issues. For days I emailed Dorian with the issues and never heard back from them.
At that point I called my bank and requested they issue a charge back for this bogus piece of software. They did and refunded my money.
FastSpring was the credit card approval company for them and Apparently has since, Red Flagged my Credit Card and i.p. address denying my charges and terming me as fraudulent for that charge back.
I will never buy anything again from FastSpring or other affiliate company associated with them.
I spent two hours the other day just trying to find out from FastSpring why they were denying my charge without any explanation from them.
I am disgusted with you FastSpring!!!!!
5 November 2025
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention. We're sorry to hear about the payment decline and the frustration this has caused.
We've escalated this to our support team. Could you please submit your details here so we can review your case? https://fastspring.com/consumer-support-form/
We appreciate your feedback and want to look into this situation.
Reply from FastSpring
Thank you for bringing this to our attention, and we'd like to understand more about what happened.
Could you please submit your details here so we can track your case and get this resolved? https://fastspring.com/consumer-support-form/
Thank you for your patience.
InstaDoodle software purchase
Made a payment for InstaDoodle software application.
The password to connect me to the vendor's application website did not work.
I send emails to make a complaint and the issue was
never resolved. Not recommended.
19 October 2025
Unprompted review
Reply from FastSpring
Thank you for bringing this to your attention. We're sorry to hear about the password issue with your InstaDoodle purchase - that sounds frustrating.
We've escalated this to our support team.
Could you please submit your details here instead so we can track your case and ensure it gets resolved?: https://fastspring.com/consumer-support-form/
Once we help get this sorted out, we'd really appreciate it if you'd consider updating your review, and thank you in advance for your patience.
They work for a 'ripe off' company
I had an E mail from a software company that said I had downloaded there software and they were using FastSpring to get money off me I have searched my laptop and cannot any such software and FastSpring are being used to get money off me
19 October 2025
Unprompted review
Reply from FastSpring
We're sorry about the unexpected charge for software you don't have. That's very concerning.
To help identify what this charge was for: https://fastspring.com/consumer-support-form/look-up-charge/
We take these concerns seriously and want to help resolve this.
Thank you for bringing this to our attention.
Receptive and helpful
Receptive and seemed genuinely interested in understanding of my issue and resolving it. I was especially impressed by the assumption of responsibility by the FastSpring representative and the willingness to make changes.
18 October 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're delighted that our representative was receptive, took responsibility, and showed genuine interest in resolving your issue.
It's great to hear about our team's willingness to make changes and help. We'll share your kind words with our team.
We truly appreciate you taking the time to recognize this excellent service!
October 4
October 4, 2025 around 9.42 am. that is the Time to charges my gcash acount of malicious charge.
4 October 2025
Unprompted review
Unreliable Service and Missing License
I was charged twice for the PDF-XChange Editor Single User License on October 11, 2025. One payment went through, but no license or activation code was ever received. Support responses were slow and ineffective.
I am in contact with European consumer protection authorities regarding this issue, to prevent this company from distributing products within the EU if such practices continue.
Buyers should be very cautious when dealing with FastSpring. Report similar incidents to the FTC, IC3, and BBB.
11 October 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback and submitting a ticket. We're sorry about the double charge and missing license. This is unacceptable.
We'll follow up with our support team now to ensure you receive your license and refund for the duplicate charge.
We take these concerns seriously and appreciate you bringing this to our attention.
Unable to complete purchase along with many others
Unable to complete purchase with Fastspring for a software upgrade (Akai). None of the available purchasing options (GPay, CC, PayPal, etc.) are working for many users attempting to purchase as indicated by forum posts the last 5 days. Vague error messages and generic canned responses from Fastspring, not inspiring confidence. They are about to cost a sale from me and I am sure many others. Stay away.
6 October 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry you and other users are unable to complete purchases for the Akai software upgrade. That's very frustrating, especially with multiple payment methods failing.
To help us investigate this issue affecting multiple users: https://fastspring.com/consumer-support-form/
We take these widespread payment issues seriously and want to resolve them.
Thank you for bringing this to our attention.
Always failure
They always fail when trying to make a purchase with some vague error about not accepting payments at this time. I'm not sure why companies use their services at all.
3 October 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry you're experiencing repeated payment failures with vague error messages. That's very frustrating.
To help us investigate what's causing these issues: https://fastspring.com/consumer-support-form/
We'd like to understand what's blocking your purchases and work to resolve it.
Thank you for bringing this to our attention.
Fastspring responded to my query in a…
Fastspring responded to my query in a prompt, professional manner.
22 September 2025
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted that we responded to your query promptly and professionally.
We'll share your kind words with our support team. It's great to hear we provided excellent service!
We appreciate you taking the time to share your experience.
Best support service ever
I had an issue with VAT while using Clideo, and they referred me to Fastspring. Mainor G. handled my case and was absolutely brilliant – polite, quick, and competent. He solved the problem in the blink of an eye.
I can only say four words: best support service ever!
Thank you, Mainor – and congratulations to Fastspring for providing such excellent customer support.
14 September 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that Mainor was able to resolve your VAT issue quickly and professionally.
We'll make sure to share your kind words with Mainor and our support team. It means a lot to hear when we've provided excellent service.
We appreciate you taking the time to share your positive experience!
Garbage company, designed by clowns.
Garbage company. Good luck buying anything through their garbage service. Blows my mind that any company would trust these flunkie clowns with their business.
11 September 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry about your frustrating experience. If you encountered payment issues, please submit details here: https://fastspring.com/consumer-support-form/
Absolutely terrible
Absolutely terrible. We run a software as a service subcription. 2 1/2 years in, fastspring just turns off the account one day because they need to verify our account even though they verified us when we started up. Zero warnings, zero requests for information, and now, over 10 days later and they still have not re-activated our account. Totally unacceptable, we have angry customers, new customers calling in confused why the site isnt working properly and we are just stuck while our "ticket" gets passed around IT purgatory. No support phone numbers, no one we can talk to, just a generic email you send your request to and hope. I expect better for all the money theyve taken from us.
28 August 2025
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention. We're truly sorry about your account being deactivated without warning after 2+ years. We understand the serious impact on your business and customers.
We care about your business and will flag this issue to our support team for immediate attention.
Update 9/10/25: Please rest assured that we have now reactivated your store so you can resume normal operations. We are committed to ensuring a smoother experience moving forward and are here to support you every step of the way.
Quick ,helpful, cooperative ,never get bored.
They responded very quickly and they were so helpful & never made me feel I’m to much asking,I really love how Cooperative they were with , thank you to all the brothers working in this company, even if one person talked they are many people in one body
5 August 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're delighted to hear about your positive experience with our support team.
It's great to know our team was quick, helpful, and made you feel comfortable asking questions. We'll share your kind words with the entire support team.
We truly appreciate you taking the time to recognize our team's efforts!
Best customer support
bought a product needed the key and got it in less then 2h really fast much better then any other customer support
5 August 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that you received your product key so quickly - under 2 hours is exactly the kind of fast service we strive for.
We'll share your kind words with our support team. It means a lot to hear we're exceeding expectations!
We appreciate you taking the time to share your positive experience.
Tax exempt - very fast refund
This company takes care of issues very quickly. I deal with a lot of payment gateway companies with the same tax exempt issue and I have to say this group handles tax refunds the fastest!
28 July 2025
Unprompted review
Reply from FastSpring
Thank you so much for this excellent feedback! We're delighted to hear that we handled your tax exempt refund quickly and efficiently.
It's great to know we're standing out compared to other payment gateway companies. We'll share your positive comments with our team.
We truly appreciate you taking the time to recognize our fast service!
Valuable service - Great Support
FastSpring's managed payments and subscriptions are excellent tools for SAAS. The support is also excellent.
25 July 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled to hear that our managed payments and subscriptions are working well for your SaaS business.
It's great to know both our platform and support team are meeting your needs. We'll share your positive comments with the entire team.
We truly appreciate you taking the time to share your experience!
I have waited for weeks for the DVD to…
I have waited for weeks for the DVD to Family Tree 2024. If you can't send it and yet you offer it, that's scam. Either send the DVD or refund the money that paid for it. Are you a member of the better business bureau?
17 May 2025
Unprompted review
Reply from FastSpring
We're sorry to hear about the delay with your Family Tree 2024 DVD. Waiting weeks for a physical product you've paid for is understandably frustrating. We don't sell physical products.
FastSpring processes payments for many software companies, and it sounds like you may have purchased this from a company that uses our payment platform. If you see "FS*," "PP*FS," or "FSPRG" on your statement, this confirms your payment was processed through FastSpring.
To help us investigate your specific purchase and assist with either delivery or refund options, please submit your order details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/
Thank you for bringing this issue to our attention.
The support team provided a fast…
The support team provided a fast response and resolved the issue promptly. The assistance was efficient and professional. I am very satisfied with the support received.
14 July 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're delighted that our support team was able to respond quickly and resolve your issue promptly.
It's great to hear our assistance was both efficient and professional. We'll share your positive comments with our support team.
We truly appreciate you taking the time to share your satisfaction with our service!
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