Borealis makes super nice bikes. That is it. Their customer service and that of their dealer - The Bicycle Broker is terrible. they are all sorts of fun selling you a bike but after that crickets. G... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Crestone has been absolutely awesome and working with Steve was a pure pleasure! I like my Crestone so much I got rid of my mountain bike. Anybody that says fat bikes are slow and ponderous has... See more
Recently wanted to go 27.5 on fat bike. After looking around found best deal here, ordered wheelset with mulefut rims, decent spokes, borealis hubs and maxxis minion 3.8 tires. Everything showed up pr... See more
Great bikes and great company! It's a real pleasure and hard to come by opportunity to deal directly with the manufacturer of the best fat bikes in the world. In this day of mega-brands, it's really r... See more
Company details
Information provided by various external sources
Borealis Fat Bikes is the premier fatbike and fat mountain bike in the country. If you are looking for top of the line fat bikes, give us a call today!
Contact info
1050 S. Academy Blvd., 80910, Co Spgs, United States
- 320-328-2453
- steve@fatbike.com
- fatbike.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice bikes really bad customer service
Borealis makes super nice bikes. That is it. Their customer service and that of their dealer - The Bicycle Broker is terrible. they are all sorts of fun selling you a bike but after that crickets. Gave up on The Bicycle Broker on a warranty issue so tried direct to Borealis. NOTHING!
Trust me on this as I have a multitude of high dollar bikes, do not deal with them. they've lost the recipe for customer service.
This was the best experience I could…
This was the best experience I could have hoped for. Crestone with the XO1 pkg, Lauf fork and Hed Carbon wheels. Saved a pile of $$ and got what I wanted from the start.
Great customer service.
Will buy from them again.
Love It!
I have my fatbike for 1 1/2 yrs and don't think I could have made a better choice. I knew it would be fun, but did not realize how much fun. Excellent quality of components and the light weight keep me out in front of the younger guys (I'm 69). I am in New Mexico, close to the Rio Grande, and love running single track through the trees along the river. My only complaint was the saddle really hurt my butt, now using a Selle Anatomica. I was pretty new to having a quality bike and the owner and his staff at Borealis were so patient and glad to help with my questions, very impressive service.
Love every thing about the bike
I own a flume it's very high quality.
Nice fat bike with low q factor
Nice fat bike with low q factor. Manitou Mastadon pro fork is incredible.
Top quality products
Thrilled to own this bike
Thrilled to own this bike! Had ridden a friends a few times and was hooked.
If you’re the market for a fat bike…
If you’re the market for a fat bike give Borealis serious consideration. Fit and finish of Borealis frame and fork are exceptional. When I had questions regarding size and options, the CEO spent close to an hour with me over the phone. Once purchased, bike arrived on time, and impeccably packaged. Bottom line. An exceptional product backed by great customer service!
Carbondale 27.5 Wheelset
Great technical help, on time shipping and great wheels! Thanks Borealis!
Very ahppy with the service I received
Very ahppy with the service I received. Ecstatic with the new bike. Love it!
I am new to Bicycling
I am new to Bicycling, and new nothing about Fat bikes, except that I wanted one. The team at Borealis helped me find a demo bike, and answered all of my questions. When I received my bike, it was everything they said it would be, and more. I love my new bike.
Super happy - You need one of these!
Steve and the crew of Borealis were wonderful to work with. I am super happy with my fat bike. It rides like a dream! Everyone needs one of these babies! :)
First Crestone
Third Borealis over the years. Have had a Yampa, Echo, and now a Crestone. Each model through time has been made well, and more advanced with each frame. No issues (just routine maintenance) with any bike, with ~3,000 miles between all three bikes. The Crestone is the most nimble of the three.
Awesome bike so far
Awesome bike so far! I have only been out a few times and really liked the bike. Super light carbon frame is taking a little getting used to, but it also helps with reaction times.
Easy ordering process and a great bike…
Easy ordering process and a great bike to ride!
Love my Flume
Love this bike- what an Awesome ride! Way more nimble than other fat bikes I’ve ridden.
AFTER 2 YEARS OF RIDING
Great bike, lousy brakes. Avid hydraulics "locked up" unexpectedly. Very disconcerting. Replaced w/ Shimano XT hydraulics and never looked back. Rode the bike extensively at Fountain Hills AZ and Brown's Ranch. 5th fastest age group (66-70) on a 34 minute climb.
I love my crestone
I love my crestone , and the people at borealis were great
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








