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FatFace - ABERGAVENNY Reviews 

133
TrustScore 4.5 out of 5

4.6

20 High Street, NP7 5RY Abergavenny, Gwent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great selection of clothes, all well made and some stunning bargains to be had. Easy to get them delivered to a Next or Fat Face store. Our local store in Abergavenny is extremely friendly and helpful... See more

Company replied

Rated 5 out of 5 stars

My mum and I went into the Abergavenny store today and had a wonderful time being looked after by Colin and Della. We had a specific reason for being in store and the dynamic duo sorted us out beautif... See more

Company replied

Rated 5 out of 5 stars

Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... See more

Company replied

Rated 3 out of 5 stars

Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... See more

Company replied


Company details

  1. #275 of 602 best companies in Clothing Shop
  2. #170 of 279 best companies in Fashion accessories shop
  3. #133 of 238 best companies in Men's clothes shop
  4. #119 of 256 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 20 High Street, NP7 5RY, Abergavenny, Gwent, United Kingdom

  • 01873 851565

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.6

All reviews

(133)

13,861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection of clothes

Great selection of clothes, all well made and some stunning bargains to be had. Easy to get them delivered to a Next or Fat Face store. Our local store in Abergavenny is extremely friendly and helpful.

7 July 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fab Quality

Fab Quality
The quality of the goods are fabulous and the fit and style and prices are really good. If not in your size in store very helpful to select and get delivered into store or home.

30 June 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great value as always

Great value as always

23 June 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Colin and Della, the dynamic duo.

My mum and I went into the Abergavenny store today and had a wonderful time being looked after by Colin and Della. We had a specific reason for being in store and the dynamic duo sorted us out beautifully. Fatface is my go to store in any case however as we needed something in particular we found that they went above and beyond, so helpful and friendly and gave such good advice, it almost felt like a personal shopping experience, how lucky we are to have this store and it’s wonderful staff. Thank you so much

29 May 2026
Unprompted review
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Staff are very helpful and friendly.

Staff are very helpful and friendly.

21 May 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good quality product

Easy to navigate website, simple and easy to order, good quality product and delivery options

21 May 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Staff at Abergavenny shop always very…

Staff at Abergavenny shop always very friendly and helpful. This years clothing has improved a great deal also

30 April 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

I ordered a top online and was given a delivery date

I ordered a top online and was given a delivery date to the shop in Abergavenny. Went to collect and told it hadn’t arrived.
Then got an email saying it had been delivered to the wrong shop, but it was on its way. Went into the store once again and it still hadn’t arrived.

25 April 2026
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Reply from FatFace - ABERGAVENNY

Hi there,
Thank you for taking the time to leave your review.
We're really sorry to hear that you didn't receive your order. We understand that this is frustrating and not the experience we want our customers to have.

We can see that you reached out to us at the weekend, and our Customer Service team arranged for a replacement order to be sent to your home address, which was due for delivery today.

We do hope you have now received your order, but if not - please don't hesitate to get in touch,

Thank you, LE

Rated 5 out of 5 stars

Great service from Fatface

Great service from Fatface. The bag was a gift for my sister and she loved it 💚

8 April 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient delivery to my local store. Excellent quality dress. Friendly staff in store. Lovely feel to the store which is well stocked full of amazing things. Highly delighted

10 April 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Abergavenny

Quite possibly the best customer service I’ve ever received. I was looking for a particular skirt for my partner, as she wanted it for our holiday. This was out of stock literally everywhere…even online but the Abergavenny branch were showing one. Kieran from my local store rang but unfortunately they said it must be a stock error…. However the manager from Abergavenny, Colin rang back three minutes later to say that he’d found one. The fact he’d kept looking was brilliant! He agreed to keep it until Monday for me, but I made the trip straightaway. The welcome I received in store was fantastic and was so happy with the service. Thank you Colin and team!

21 March 2026
Unprompted review
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM

Rated 5 out of 5 stars

I visited the the Fatface store in Abergavenny

I visited the the Fatface store in Abergavenny Sunday 15 March it was a lovely experience and the man that served me was excellent and a real credit to your store !

15 March 2026
Unprompted review
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Just what my wife was looking for

Just what my wife was looking for. Delivered to our local store on the next working day

17 January 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fabulous jumper

Excellent service from point of ordering to collecting parcel from store.

10 January 2026
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Superb

Ordering online was easy, communications re: collection very good, and collecting from store a breeze. What's more, I'm delighted with the purchase. All round excellence.

4 December 2025
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love all things fat face

I love all things fat face jeans fit me correctly jumpers too I have to go up a size as I’m too heavy! Bought plenty of accessories from hand bags to boots & jewellery.

29 October 2025
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fave store,fave person!!

My fave person,Robyn in today. Always sooooo helpful. Will give honest,unbiased opinions which I really appreciate. Such a lovely person. Obviously came out of the store with something!!!! Thanks Robyn. See you soon. Xx

26 September 2025
Unprompted review
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Reply from FatFace - ABERGAVENNY

Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.

All the best, LE

Rated 5 out of 5 stars

Good quality, good length for tall man

Easy to place order, delivery prompt and good quality goods received.

24 August 2025
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff always pleasant and helpful

Staff always pleasant and helpful.
Very knowledgeable and efficient.
Always a pleasure to browse and buy, collect a parcel or return an item.
Good to see items on display before making a decision to buy or order.

13 August 2025
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Reply from FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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