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FatFace - BELFAST 2 Reviews 

244
TrustScore 4.5 out of 5

4.7

1 Victoria Square, BT1 4QG Belfast, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more

Company replied

Rated 5 out of 5 stars

We visited Fat Face in Belfast today and received exceptional help and advice from Lauren who works in store. She was very helpful and knowledgeable about Fat Face’s products. Very pleasant and chee... See more

Company replied

Rated 5 out of 5 stars

I have loved FatFace for a long time. I like to have a look online and in store when I get the chance. Their style is very much the same as mine. The quality is outstanding. Sometimes a bit expensive... See more

Company replied

Rated 4 out of 5 stars

Colour and fabric met requirements as did the style, HOWEVER LEG LENGTH SIZING INCONSISTENT 10 and 12 both fit (12 slightly better) hips/waist wise but the size 10L was an inch longer than the size 1... See more

Company replied


Company details

  1. #276 of 607 best companies in Clothing Shop
  2. #174 of 283 best companies in Fashion accessories shop
  3. #133 of 240 best companies in Men's clothes shop
  4. #119 of 255 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

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4.7

All reviews

(244)

13,590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought a gift online and sent it to…

I bought a gift online and sent it to Belfast. It didnt fit so person took it to your Belfast store with an emailed receipt and was told they couldn’t exchange the item or get a gift card. Money was refunded to my credit card but person is left with nothing. Not happy

3 July 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good morning Janice
Thank you for taking the time to leave your review.

We are really sorry to hear that you have had a poor experience.
Please be assured that your feedback will be passed to the team for their attention.
LE

Rated 5 out of 5 stars

Beautiful clothing

Beautiful clothing. Well sized. Pleasant and helpful staff who aren't overly intrusive.

2 July 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Product arrived on time and looked…

Product arrived on time and looked better than in the picture. Very happy with my purchase.

3 July 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good quality clothing and excellent…

Good quality clothing and excellent service.

18 June 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Belfast FatFace!

As always, the Belfast FatFace staff are great!
The returns process was seamless. Staff great to deal with!

25 May 2026
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Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Store collection

Ordered on line and collected at store. All very well organised. Received word when ready for collection. Staff very helpful and items I ordered were perfect fit.

25 May 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Was made to feel very welcome by the lovely Karen. She was very approachable, helpful and friendly and made it a wonderful shopping experience.

23 May 2026
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very friendly and kind staff

Very friendly and kind staff. Excellent advice for styling as well.
Thank you !

22 May 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Super staff,friendly and helpful

Super staff,friendly and helpful

15 May 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Be careful of leg length sizing

Colour and fabric met requirements as did the style, HOWEVER LEG LENGTH SIZING INCONSISTENT 10 and 12 both fit (12 slightly better) hips/waist wise but the size 10L was an inch longer than the size 12L. The size 10L also varies with the right leg slightly yet noticeably to me shorter!! No decision as to whether will keep as yet, but disappointed at the apparent poor quality control

16 May 2026
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Reply from FatFace - BELFAST 2

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

A favourite shop of mine because of the…

A favourite shop of mine because of the selection of clothes at great prices and the genuine helpfulness of staff. Top marks deserved.

3 May 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very efficient delivery.Staff at…

Very efficient delivery.Staff at Belfast shop lovely and very helpful.

5 May 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff who are just the right…

Friendly staff who are just the right amount helpful!

3 May 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The clothes are good quality

The clothes are good quality. The sales are fantastic. The staff are really pleasant and very helpful

3 May 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Perfect top

I bought the Flora stripe top in the sale at my local store. I was lucky to get it as only 2 left! It's a gorgeous top - lovely colours and great quality as always from Fatface. It goes perfectly with my Lucee oatmeal cardigan. Belfast store is always well merchandised and staff very helpful and friendly.

22 April 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Prompt delivery of online order to…

Prompt delivery of online order to store for pick up.
The top was good quality and value for money.
Staff in Belfast store, as always, friendly and helpful.

24 April 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service

Excellent service, quick ordering and delivery.

28 April 2026
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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