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FatFace - BRACKNELL Reviews 98

TrustScore 4.5 out of 5

4.6

20 The Lexicon, The Avenue, RG12 1BD Bracknell, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. Very friendly. Easy to collect order from local Fatface store. Well packed and easy to carry (packaging had handle) All items perfect.

Company replied

Rated 4 out of 5 stars

Return was managed efficiently and with courtesy by the young man who dealt with it - have to say his approach was much friendlier and more welcoming than I received from a previous member of staff. O... See more

Company replied

Rated 5 out of 5 stars

Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatev... See more

Company replied

Rated 5 out of 5 stars

Saw item in Winchester store but didn’t buy got home regretted it - ordered online to collect at my local Bracknell store - very smooth process was kept informed of progress on my order. Sadly when I... See more

Company replied


Company details

  1. #276 of 607 best companies in Clothing Shop
  2. #170 of 281 best companies in Fashion accessories shop
  3. #132 of 242 best companies in Men's clothes shop
  4. #118 of 255 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 20 The Lexicon, The Avenue, RG12 1BD, Bracknell, Berkshire, United Kingdom

  • 01344 457360

4.6

Excellent

TrustScore 4.5 out of 5

98 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly. Easy to collect order from local Fatface store. Well packed and easy to carry (packaging had handle) All items perfect.

12 June 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

So pleased I have a Fat Face shop in my…

So pleased I have a Fat Face shop in my area. I always pop in to look at the clothing and accessories. Recently I bought 3 for 2 socks which I’m very happy with.

30 May 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Good service and great natural fibre…

Good service and great natural fibre shirts that are a decent length.

24 May 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly store

Friendly, helpful staff who were able to order some items in for me so I could collect them in store.

20 May 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always happy with my items and quick…

Always happy with my items and quick delivery
Staff always very helpful

15 May 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Good service in replacing a faulty item

Good service in replacing a faulty item

13 May 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

As usual the shop staff inthe Bracknell…

As usual the shop staff inthe Bracknell store were very helpful and friendly and the quality of the clothes is as good as ever

24 April 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Fat face Bracknell

Fat face is a nice brand. I enjoy browsing in store and online. The clothing is good quality. I can usually find my size.

26 April 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service arrived quickly good…

Great service arrived quickly good quality love the clothes

8 February 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to shop

Easy to browse, order and pay. Collected from store. Easy to return if unsuitable.

1 February 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Quick delivery to chosen store

Quick delivery to chosen store.
Ordered a small sweater as reviews said that they came up large and there was only small in stock. It was a bit snug though, so have returned. Order in the sale and have not got any larger sizes.

25 January 2026
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Reply from FatFace - BRACKNELL

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Easy to order

Easy to order

17 January 2026
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order

Always easy to order online and pick up from shop. Or buy instore, staff are very helpful in Bracknell.

9 December 2025
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Reply from FatFace - BRACKNELL

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 4 out of 5 stars

Really excellent service

Really excellent service - took a top off a mannequin for me!

29 November 2025
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Efficient service

Efficient service. Quick delivery. Pleasant store experience. Speedy refund. Good communication. Great product.

13 November 2025
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - BRACKNELL logo

Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fatface Bracknell is a joy to browse…

Fatface Bracknell is a joy to browse and shop. Agnieszka is awesome and a credit to Fatface!

17 October 2025
Unprompted review
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality

As always with FatFace, the quality & style of the shirt is very good. It’s the perfect colour red. I wanted a loose fit so nearly ordered a size up. I’m glad I didn’t. Size 10 was generous. It’s longer than I hoped (I’m 5’2’’) so I wear it tucked in
Order arrived quickly & I tried it on in store so return would have been quick if needed.

3 September 2025
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase. Both pyjama bottoms fit very well and are comfortable to wear.
Fat Face were very good at keeping me updated with the delivery. I opted to collect from a store and the staff were helpful and quick at getting my order. Thank you.

3 September 2025
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Helpful staff

Helpful staff. I’d ordered online to collect in store and wanted to try on before going home. Lovely lady helped me open the parcel and reorder in a different size. I love this store, fairly small but well stocked. I’ll definitely be back!

30 June 2025
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Reply from FatFace - BRACKNELL

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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