Ordering was easy online for someone who hates using technology. Kept updated on delivery at my local store for collection which was more convinient for me. My husband was able to try his trousers on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Annoyingly I couldn’t order my item inthe store, where they didn’t hold my size in store, but were able to check online stock. This seems a strange way to operate, as I stood in front of the cash desk... See more
Company replied
The amba geo dress is made from a thicker Jersey and is therefore warmer on cooler days. I'm 5.4 and it is just below the knee in length. The geometric pattern with tiny navy edging around the neck... See more
Company replied
I went for a store collection, the service from the team was superb, the chinos were a great fit, and the refund.( I had two sizes) was swiftly taken care of, at all times communication was great.
Company replied
Company details
- #281 of 618 best companies in Clothing Shop
- #169 of 283 best companies in Fashion accessories shop
- #129 of 241 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
33 High Street, WV16 4DB, Bridgnorth, Shropshire, United Kingdom
- 01746 769065
4.9
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Fatface!
22 May 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Super efficient service with a smile…
Super efficient service with a smile when collected from store. Excellent quality
26 April 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I went for a store collection
I went for a store collection, the service from the team was superb, the chinos were a great fit, and the refund.( I had two sizes) was swiftly taken care of, at all times communication was great.
25 April 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
User friendly website and quick delivery, also helpful and friendly instore assistants.
User friendly site and quick delivery
13 April 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface dress
Saw dress in shop and liked style. Went online a few days later and ordered it with 20% discount. Still pricey for me but a Birthday treat.
5 March 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good customer service at the shop when…
Good customer service at the shop when collecting or returning items
2 March 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service
The item I wanted wasn’t in my size so the store ordered it.
Pleased with the product - good communication from them to inform it was ready for collection.
22 January 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent quality
I've been buying fat face clothes for years now. and the quality is excellent for the price. we'll support the Fat Face shops we don't want them going off the High Street as well.
17 January 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had a parecel to pick up in the…
I had a parecel to pick up in the bridgnorth store. I always find them very friendly.
19 January 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Well informed
Although my order couldn’t be delivered
on time due to the bad weather I was kept updated by email
Very pleased with the product
15 January 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface in Bridgnorth is great.
The staff are always helpful.
Love the clothes and having Fatface in our town of Bridgnorth.
4 January 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great service from the FatFace…
Always great service from the FatFace team at Bridgnorth!! The staff are super friendly and efficient. There is never a problem with a click and collect parcel
and it is so convenient to make a collection at the store. The dressing gown that I purchased as a gift for my husband is great quality, a good fit and a real hit with him. Perfect. Thanks!
17 December 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
From ordering on-line to collecting my…
From ordering on-line to collecting my order from the shop.The staff are always friendly and nothing too much trouble.
4 January 2026
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordering and collecting simple.
Ordering and collecting simple.
Quality of goods was good.
4 December 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Friendly helpful store
I went to collect a parcel and it was an easy fast process. The staff were efficient and friendly.
30 October 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.