recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more
Company replied
Location
Switch locationUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
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See what reviewers are saying
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... See more
Company replied
The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... See more
Company replied
The staff have been always friendly, approachable and helpful. Definitely 5☆ customer service. Some shops need to take a leaf out of their books because they have the skills yo deal with customers... See more
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Company details
- #281 of 618 best companies in Clothing Shop
- #169 of 283 best companies in Fashion accessories shop
- #129 of 241 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom
- 02082 904457
4.8
Excellent
234 reviews
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Pleasant experience
Staff were very helpful and very pleasant
A nice shopping experience
Quality clothing
12 December 2023
Reply from FatFace - BROMLEY 2
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very quick delivery of order good…
Very quick delivery of order good quality product helpful staff would recommend to my friends and family
12 December 2023
Reply from FatFace - BROMLEY 2
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that your order was delivered quickly and that you found the crew in our Bromley store to be so helpful. I hope you continue to enjoy our products just as much as we do and I will pass on your lovely comments to the team.
All the best, MM
Had to return item and it was so easily…
Had to return item and it was so easily done at the store
3 December 2023
Reply from FatFace - BROMLEY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent store
Excellent store, excellent stock, excellent staff.
Stylish, reasonably priced clothes, always comfortable to wear, even socks & tights feel good.
5 December 2023
Reply from FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really friendly helpful staff
30 November 2023
Reply from FatFace - BROMLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Winter ladies offers top notch
As a Fatface fan I was a bit disappointed in the summer ladies clothes this year but Winter has returned to providing a top notch offer.
30 November 2023
Reply from FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service ~ Quality…
Great customer service ~ Quality clothing and good sale prices. Ordered 4 pairs of boots (2 styles and 2 sizes as I was unsure of fit). Everything arrived in good time, nicely packaged.
I Kept 2 pairs and returned the others in-store which was very quick and easy. The store was fairly busy but the sales staff were welcoming, helpful and efficiently served everyone in good time.
25 November 2023
Reply from FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Superb Fat Face
The online ordering process is very straightforward and the collection in store is very efficient. Without a doubt the best shopping experience of any retailer in the high st . We use the Bromley store and the staff there are warm welcoming engaging and most of all interested in the customer which makes such a difference when everyone else seems like they couldn’t care less if you bought from them or not . We use Bromley most often but you get a similar experience regardless of which branch we use . Thank you Fat Face
23 November 2023
Reply from FatFace - BROMLEY 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good Customer service at FatFace Brimley
Our experience in FatFace Bromley was excellent. The staff were helpful when we were changing a pair of slippers & chatted to us about the new stock that was coming in for Christmas. The manager & the two members of staff there made us feel valued customers & we ended up buying a winter jumper before we left! They knew their stock & their customer base.
8 November 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful efficient staff
7 November 2023
Reply from FatFace - BROMLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great experience
Both members of staff were extremely helpful and friendly. They made it a great experience.
5 November 2023
Reply from FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service
I struggled to find the store so I called them. The lady (Catherine) I spoke to was so helpful and polite and she served me in store too. Very helpful staff and great ordering and click and collect process.
6 November 2023
Reply from FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service from Bromley branch
The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect it approx mid day where i collected Order number: UKF1012906672, Hampshire Dry Wax Swing Coat. I also noticed him giving that extra service to another customer. I didn't get his name can you please thank him.
27 October 2023
Reply from FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent shopping assistant
26 October 2023
Reply from FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Efficient order to store process
Slick order and delivery to local store process works well - used it a few times now and it is quick.
16 October 2023
Reply from FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Friendly and helpful as ever from the Bromley team
I had a good experience when returning an item for a different size. I called the Bromley store near me and Alison not only had the size coat put to one side but also a different colour without us having to ask.
As ever all the staff are friendly and helpful as Alison continued her help when we arrived with advise on which size was best.
It was a great experience and we left happy with our purchase
21 October 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Good morning Will,
Thank you for your 5* review regarding your recent visit to our Bromley store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
super helpful
The staff are super helpful in helping you make the right choice
13 October 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Hello Jen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful top and excellent customer service!
I bought this beautiful top today. As usual, Fatface quality is fantastic! The fabric is soft, gentle on the skin and I love the pattern, it's so stylish. The Customer Service representative was very friendly and helpful. I am very happy altogether. Thank you for another great item, Fatface!
6 October 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Hi Daniela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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