I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... See more
Company replied
Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... See more
Company replied
I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... See more
Company replied
Company details
- #273 of 590 best companies in Clothing Shop
- #168 of 279 best companies in Fashion accessories shop
- #129 of 234 best companies in Men's clothes shop
- #117 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, United Kingdom
- 01284 764247
4.7
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous Bury st Edmund’s store !
Lovely friendly staff in bury st Edmund’s store . Didn’t have my size so ordered online for me . Well done !
20 February 2026
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to navigate website and out of…
Easy to navigate website and out of stock item I wanted quickly came back into stock.
Click and collect easy, friendly staff and good quality clothes
9 February 2026
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always lovely in fatface love the…
Always lovely in fatface love the shop. People who work there so helpful and friendly and very organised
21 January 2026
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They were so helpful when I had brought…
They were so helpful when I had brought a coat online with them and had to return it and get a smaller size which they had in store lovely lovely coat
5 January 2026
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very late and inconvenient delivery to store
Package was promised Thursday for our planned trip to town on Friday. This was a Christmas gift for someone we were visiting.
Eventually arrived in-store Sunday morning requiring another trip to town to collect and give the gift before departing the UK that day!
17 December 2025
Reply from FatFace - BURY ST EDMUNDS
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
The purchase is a christmas present for my sister so unable to leave item review
What made shopping with fat face great! The excellent customer service. When collecting my first on line order with Fat Face, staff were very efficent I was very pleased to collect my purchase before 4.00 pm quoted time
4 December 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great trousers, especially when bought in the sale?
Great trousers bought in the sale . Sizing was a bit off so had to return one pair and order a smaller size. Was refunded very quickly (within a couple of days).
18 November 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ankle boots
Website easy to use. Quick efficient delivery to the shop of my choice. Great service there. And, last but, not least, the boots were perfect.
6 October 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really comfortable jeggings
Easy ordering and prompt delivery to store. Really helpful and pleasant staff in store.
Great trousers. True to size and really comfortable. Only wish they were available in the navy.
Excellent price in the sale too!
9 September 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly, helpful staff
I was collecting an online order. Very straightforward and wasn't kept waiting. Store clean and well stocked.
14 June 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The dress was made very well loved the…
The dress was made very well loved the material but didn’t like the big puffy sleeves they seemed to make you look top heavy
3 June 2025
Reply from FatFace - BURY ST EDMUNDS
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Easy to order online
I ordered two T-shirts online to be delivered to my local Fatface shop. Very easy to order from the website, and the T-shirts were ready for collection within 24hrs. I was notified by e-mail when they were dispatched and when ready for collection. Very good service.
25 May 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Parcel pick up
I visited the Bury st Edmunds branch to collect a click & collect parcel.
The staff were friendly, asking if I needed anything and pointed me in the right direction to collect my parcel.
4 May 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely comfortable t shirt
Lovely comfortable t shirt. Prompt delivery to the store of my choice
3 May 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordering online was easy and collected…
Ordering online was easy and collected items at local store. Ordered items in two sizes for fit and returning items was easy and refund quick
28 April 2025
Reply from FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.