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FatFace - CAMBRIDGE 2 Reviews 

146
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TrustScore 4.5 out of 5

4.7

7/8 Market Street, CB2 3PA Cambridge, Cambridgeshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... See more

Company replied

Rated 4 out of 5 stars

Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... See more

Company replied

Rated 3 out of 5 stars

Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... See more

Company replied

Rated 5 out of 5 stars

We are regular visitors of this shop but was away for a while. When visited last week we met this lovely person who was extremely helpful but professional. He is an asset to your organisation. Grant,... See more

Company replied


Company details

  1. #272 of 589 best companies in Clothing Shop
  2. #160 of 273 best companies in Fashion accessories shop
  3. #114 of 250 best companies in Ladies' clothes shop
  4. #127 of 229 best companies in Men's clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, United Kingdom

  • 01223 354794

4.7

Excellent

TrustScore 4.5 out of 5

146 reviews

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4.7

All reviews

(146)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, minimally but well packaged, helpful staff, easy returns.

22 August 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Polite service.

Polite service

18 August 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

It was fine

It was fine. I found the hat I wanted and purchased it. The sales clerk put it in a bag and I took it away.

Of course, it was on sale the week after I bought it, but I needed a sun hat.

2 August 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

All good

All good, easy collection and try on in store.

27 July 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great shorts

Great shorts. Just the right length without needing to turn up

29 July 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick delivery and good quality

Items arrived at the shop very quickly. Very nice staff at the shop, incredibly helpful and respectful. Items of good quality and true to size. It's not the first time I order online from them (I also returned items in the past, the refund was quick and the whole process trustworthy). One of the very few shops I trust.

19 July 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beautiful Clothes That Fit Perfectly

I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The ordering process was easy, and the service was outstanding from start to finish. I’ll definitely be shopping with FatFace again!

30 June 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fatface never lets you down

Wonderful shop great range and choice as always fatface quality never lets you down
Found three new shirts a tshirt and shorts I don't know what it is but seems more choice when away probably just the holiday mood lol small problem the very chatty manager serving us left our shorts out of bag luckily changing into new outfit in cambridge was able to go back show email Receipt and get shorts but we had to walk all the way back from our riverside seats with our jug of pimms near by and not once home or a drive back another day wouldnt have made the visit so good

7 June 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy ordering

Easy ordering, easy delivery, what more can you ask for?

10 May 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Tidy shop well managed.

5 May 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great quality clothes, made to last.

The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.

24 April 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE

Rated 5 out of 5 stars

Lovely jumper

Lovely jumper.
Quality is great.

26 April 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful and polite staff

Nice style, good fit. Like collect option. Helpful and polite staff in shop.

31 March 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Superb customer service

I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was sorted within 10 minutes. Faultless.

7 March 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Once again an excellent good fitting…

Once again an excellent good fitting shirt from Fatface.

28 January 2026
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Super jymjams

Ordering and delivery were easy and efficient

22 December 2025
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order and pick up locally

Easy to order and pick up locally. Helpful stafg

24 December 2025
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Got some nice gifts

Got some nice gifts , was pleased with my purchases.

17 December 2025
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quality clothes for men with Tall/Big fits

In the past, I have purchased women’s clothing from FatFace shops on the high street and was happy with the quality. Looked at some men’s clothes in the Cambridge branch and was interested to find out that Tall/Big clothes for men are available online. After placing an order for 5 products and paying the unavoidable home delivery charge, it was very pleasing (and a relief) that all the clothes were a great fit. Though on the costly side, the delivery service was excellent.

15 December 2025
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered on line

Ordered on line , quick service picked up in store ( free delivery)

9 December 2025
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Reply from FatFace - CAMBRIDGE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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