Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
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Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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See what reviewers are saying
I went in to see what Fatface had in their shop. Love their material and stuff. Ended up buying a fleece jumper for my daughter which was on sale. Quality of the fleece was soft and the colour was goo... See more
Company replied
Quality: Defective material on mens FF Polo Shirt (H59-451), appeared after 1st wash , item never worn, small hole adjacent to pocket This is the second time! Quality is definitely getting worse in... See more
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.6
Excellent
159 reviews
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Always had good experiences with…
Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss.
Customer services for online and in shop purchases have always been great and staff polite and helpful. Even when i received an online delivery whereby somebody ha removed an item on transit, this was resolved promptly.
Please open more stores :) high street stores in Wales.
6 January 2023
Unprompted review
Reply from FatFace - CARDIFF 3
Thank you so much for this review. We are so pleased to hear of your extremely positive experience when shopping with us. Your comments will be fed back to the appropriate team for future consideration! :) - RS
Love lounge suits for children
9 December 2022
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Most helpful and pleasant service .would defiantly shop there again .
The staff at the shop were very helpful and pleasant .
Would defiantly shop there again .
2 November 2022
Reply from FatFace - CARDIFF 3
Good afternoon, Joan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cardiff store.
Take care, JB
Staff helpful & friendly
Staff helpful & friendly. item wasn’t in stock but ordered for home delivery .
Looking forward to new pjs .
4 November 2022
Reply from FatFace - CARDIFF 3
Thank you for your lovely review. I am sorry that the item that you were after was not in stock at the time of your trip. It may be worth looking on our website for any items that you may want specifically just in case! I will forward this information over to our team in store :) - RS
Lovely staff in FF Cardiff
Lovely staff in FF Cardiff. Helped me choose my outfit and it looks great ☺️
1 October 2022
Reply from FatFace - CARDIFF 3
Hi Peter
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great delivery (box was a bit torn up)…
Great delivery (box was a bit torn up) but all arrived in great condition and refund experience in store great too
3 September 2022
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
I Buy a lot of shirts from Fatface
I Buy a lot of shirts from Fatface. Quality is always great and easy to purchase online knowing the sizing is spot on. Keep up the good work.
4 September 2022
Reply from FatFace - CARDIFF 3
Hi Chris, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff and amazing…
Lovely helpful staff and amazing quality clothing, love fat face.
I order stuff for my sister and send it to Australia for birthday & Christmas, just send her the ladybug pyjama leggins and shirt T-shirt set, she absolutely loved it and she now is a fan 🥰
4 August 2022
Reply from FatFace - CARDIFF 3
Hi Sharon
Thank you for your 5 star review. Glad your sister likes our stuff. PW
Good service
Good service, staff very helpful, bought a lovely dress good fit etc. Pleased with purchase.
30 July 2022
Unprompted review
Reply from FatFace - CARDIFF 3
Hi Tracey, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cardiff store - this is great to hear. Take care, LE
Reply from FatFace - CARDIFF 3
Hi Lesley, thank you for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon! Take care, LE
Honest kind helpful staff
This store stocks all the fat face range. The staff are so helpful. Genuinely give opinion when I wasn’t sure of a dress I tried on they agreed not right for me and helped me find something that suited me better. That honestly made me a regular shopper.
11 July 2022
Reply from FatFace - CARDIFF 3
Hi There, thank you so much for your lovely review on the Cardiff store, I am so pleased to hear that you had a wonderful shopping experience and your feedback will be passed on! Take care, LE
Lily Cardigan in White .
The rating for this review is not for the store but for the information provided on your website!. The store is so helpful in every way. I had been into the store to find the Lily cardigan an in white but unfortunately it was not available. I tried on another colour just to find out if it suited me and also what size I may need.
It looked very nice and also a useful item to have in my wardrobe.
The lady in the shop said she could order a white one for me, but I w anted to think about it fir a day or two. I eventually ordered one in white online. When it arrived, very quickly I must say , I opened the well wrapped parcel to find it was not white!. It wasn’t not even Ivory. It looked like a cream cardigan. Your description is totally inaccurate and misleading on your website. This was very disappointing to me and also time wasting.
I returned it to the store and have been given a refund.
Not a happy customer!.
2 June 2022
Reply from FatFace - CARDIFF 3
Hi Bernice,
Thank you for your review.
I am sorry to hear that you were disappointed with your recent purchase. I will ensure that your feedback will passed onto the relevant department to take your comments on board.
Thank you for taking the time to leave your review. Have a great day. Many thanks-AB.
I love Fatface
I love Fatface. The clothes are always unique, the variety, value for money and designs are fab. Wish they had more stores near me but it’s worth the journey but I do buy so much online.
Love a fat face purchase
26 May 2022
Reply from FatFace - CARDIFF 3
Good morning Emma,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I am pleased to read that you're looking forward to shopping instore again-we can't wait to see you!
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
Lovely attentive staff.
26 April 2022
Unprompted review
Reply from FatFace - CARDIFF 3
Good Afternoon Paul
Thank you for your 5* review.
I am so pleased to hear of the recent service you received in our Cardiff store.
I hope you have a lovely Afternoon!
- EP
First class items and service being
18 April 2022
Reply from FatFace - CARDIFF 3
Good afternoon,
Thank you for your 5* review.
Enjoy your new purchase!
Have a lovely day!
Take care, CT
Disappointed.
I found these jeans not suitable for my shape at all. To make matters worse when I took them back to a Fat Face shop for a refund I was turned away because I paid through PayPal. None of this is stated on the returns slip. Very disappointed.
14 April 2022
Reply from FatFace - CARDIFF 3
Hi there
Thank you for spending the time to leave a review. I am sorry that the jeans were not suitable on this occasion. We currently don't accept Paypal refunds in store and I am sorry it was not on the return slip but we do let customers know this on our website.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
My sister recommended and I'm not…
My sister recommended and I'm not disappointed.Two gorgeous scarves I could use as shawls and a fine,soft jumper.I will be looking again.
30 March 2022
Reply from FatFace - CARDIFF 3
Good Afternoon Ann,
Thanks for taking the time to write a review. We are happy to hear you sister's recommendation did not disappoint. Have a great day! -KC
Love fat face clothing
8 March 2022
Reply from FatFace - CARDIFF 3
Hi Jill,
Thank you for your 5* review. Have a great day! All the best-AB.
Brilliant
Brilliant. My order arrived on time and was as expected. I am very happy with my new clothes.
4 March 2022
Reply from FatFace - CARDIFF 3
Hi Oriel
So glad to hear your new wardrobe additions are what you hoped for.
Have a great weekend. MJ
Fantastic service and products.My…
Fantastic service and products.My favourite store by a mile. Staff are really helpful.Always something new in stock.
7 February 2022
Reply from FatFace - CARDIFF 3
Hi Alison, Thank you for your 5* review.
I am so glad to hear that you were happy with the service from the staff in the Cardiff store and pleased to read it is one of your favourites stores. Have a great day, LM
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