Great quality Henley, Fat Face kept me updated throughout the process and I had it within 48hours. Excellent service, thank you.
Company replied
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See what reviewers are saying
I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... See more
Company replied
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... See more
Company replied
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, United Kingdom
- 01245 266696
4.7
Excellent
153 reviews
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Great staff
Great staff, very easy to exchange Xmas present for gift card to go on line and buy clothing in my size
14 January 2026
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cardigan
I ordered a winter cardigan which was very good value, material is lovely and soft and sizing good too.
From order to arrival very quick! Good service.
6 January 2026
Reply from FatFace - CHELMSFORD 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Very good than you
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range in the longer length & possible a bit longer than comes down to the calf, as I'm just under 5ft 0ins.
26 December 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
The jacket that I purchased online was picked up instore and the staff were very cheerful.
The Jacket fits perfectly and is of good quality
30 November 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order and collect
10 December 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I saw the blouse on line first
I saw the blouse on line first - went into store to try on to check fit and quality - I liked both so bought the blouse - great result … the staff were really helpful and recognised me from previous shopping expeditions - even nicer.
4 December 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Nice as usual
30 June 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online and collect in…
Easy to order online and collect in shop
Shirt fitted well and just what I wanted
12 September 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful shop staff.
3 August 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELMSFORD 2
Hello, thank you for your 5* review. We are so pleased to hear this and hope you enjoy your new items! Take care, CM
Beautiful prints, wish I could have them all!
I used click and collect which was quite convenient although obviously I had to drive to the nearest Next to get my delivery. I was surprised that there was a charge for delivery when I spent over £100. Returning was very convenient as I could return to store straightaway.
Fatface items are generally quite expensive at full price and seem to have increased in price generally. I would not be inclined to buy them at full price as I doubt it reflects the quality. I am a loyal Fatface supporter as my wardrobe is full of Fatface but I do find items shrink in the wash. Beautiful prints though on the majority of Fatface clothes.
3 July 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
LOVE these sandals!
Picked these up in store with no problems, very friendly staff.
The sandals are so comfy and fit perfectly. The cushioned sole is life changing.
Great quality and a bargain for real leather.
I've been wearing these constantly since buying.
31 May 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful shopping experience
Wonderful shopping experience. Staff exceptional, friendly and extremely helpful. Will see you soon!!!
5 June 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great company
Easy ordering,great customer service, you can actually phone and get to speak to a real helpful person ! good experience
30 April 2025
Reply from FatFace - CHELMSFORD 2
Hello Carol, thank you for your review. I am pleased to hear your experience with our team has been a positive one. Have a great day, CM
Friendly and quick service.
28 February 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Lovely socks arrived in store to pick…
Lovely socks arrived in store to pick up, very cute
4 January 2025
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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