Great quality Henley, Fat Face kept me updated throughout the process and I had it within 48hours. Excellent service, thank you.
Company replied
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See what reviewers are saying
I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... See more
Company replied
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... See more
Company replied
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, United Kingdom
- 01245 266696
4.7
Excellent
153 reviews
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Helpful service on a product that…
Helpful service on a product that needed to be returned
28 July 2023
Reply from FatFace - CHELMSFORD 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Holiday Wear
Bought Grandchildren T shirts on line for their up and coming holiday. Really easy procedure and arrived on time. The quality is second to none and the colours are gorgeous. The flamingo design and the turtle marine conservation are very original and kids loved them all.
22 July 2023
Reply from FatFace - CHELMSFORD 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
I understand fatface and its style has…
I understand fatface and its style has suited mine for over 25years and if I make a mistake, they correct it. I don't want to shop for anything anywhere else. It's been that way for a long time. X
13 July 2023
Reply from FatFace - CHELMSFORD 2
Good morning, Martin
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chelmsford store.
Take care, JB
So helpful at this store
I went to change an item (a gift) at this outlet, discovered it hadn’t been purchased there but they couldn’t have been more helpful and changed the item anyway. So kind and attentive, I certainly didn’t feel like a nuisance, although I obviously was!
13 July 2023
Reply from FatFace - CHELMSFORD 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Not particularly helpful staff
Not particularly helpful staff - one member is staff agreed to do an exchange and then another disagrees as the item had been bought online - really could have been more helpful and polite - not great! Chelmsford branch.
2 June 2023
Reply from FatFace - CHELMSFORD 2
Hello, thanks for taking the time to leave a review.
I'm so sorry to hear that you've had this experience in store - I've passed your feedback on to the area manager for the Chelmsford store, and this will be fed back to the store accordingly.
If there is anything else we can assist with regarding this matter please email us at: customerservices@fatface.com.
All the best, LB
Reply from FatFace - CHELMSFORD 2
Hello Alison - thank you for taking the time to leave a review. Upon checking this I can see that your parcel arrived at the Chelmsford store on 06/05 so is ready for you to collect now!
You were sent an email to alert you of this on 06/05, and then a reminder email today, 11/05. We would always advise to check your junk folders as sometimes our emails can end up there!
I hope that helps and that you love your new items. All the best, LB
Reply from FatFace - CHELMSFORD 2
Good morning Stuart,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a great day!
JH
Staff in the shops are always very…
Staff in the shops are always very friendly and helpful
21 April 2023
Reply from FatFace - CHELMSFORD 2
Hello Rosalie, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
I’ve bought FF clothes for many years…
I’ve bought FF clothes for many years now, mostly tops and knitwear I’ve never been able to wear dresses as I can’t find them to fit. However, this past year I have purchased four from FF, all the same style but different colours and patterns. I love them so much
18 April 2023
Reply from FatFace - CHELMSFORD 2
Hi Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELMSFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Still awaiting confirmation of delivery to store
Haven’t received an email telling me it’s ready to collect from store yet. So as far as I know it’s not been delivered.
Virtual Assistant said to wait 3-5 days but as bank holidays could take another 2 days so will find out Tuesday no doubt..
31 March 2023
Reply from FatFace - CHELMSFORD 2
Hello Teresa,
Thank you for your feedback. I am so sorry to hear that you were not notified that your order arrived instore. I can confirm that your order is ready for collection from the store. Please again accept my apologies for any inconvenience this has caused for you. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS
Great ordering and collection from store
26 March 2023
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase and our click and collect service.
Have a lovely day!
Take care, SK
Ordering on line wad brilliant and east…
Ordering on line wad brilliant and east and on returning some of the item the lady at the shop inChelmsford this am was professional and friendly
12 March 2023
Reply from FatFace - CHELMSFORD 2
Hello Cathy, Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Take care – KS
Clothing is great quality
Clothing is great quality, better than most on the high street.
26 October 2022
Reply from FatFace - CHELMSFORD 2
Thank you so much for your kind review. We really appreciate your comments and we are thrilled that you are happy with your order :) - RS
Staff in chelmsford store were…
Staff in chelmsford store were excellent at sorting out an admin problem
10 November 2022
Reply from FatFace - CHELMSFORD 2
Hi Susy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like FatFace clothes
I like FatFace clothes. Specially for my office garments.
The materials and the design meets my taste. The service is friendly.
5 November 2022
Reply from FatFace - CHELMSFORD 2
Good Morning Fatema
Thank you for your review.
I am so pleased to hear of your recent experience with us.
I hope you enjoy your new purchase.
Have a lovely weekend.
EP
Helpful and friendly
The ladies in Chelmsford Fatface always go over and above to help. One lady (Debbie?) packaged up and filled in the return for me when she couldn’t do the refund in the shop as I’d paid with PayPal. Very helpful and friendly
29 October 2022
Reply from FatFace - CHELMSFORD 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CHELMSFORD 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Evi had lost my parcel for 7 days still…
Evi had lost my parcel for 7 days still hadn’t received it called your query help line and the call handler was extremely helpful and reassuring she re ordered my items and she kindly fast tracked them and items received in just a couple of days I’m really sorry but can’t remember her name but thank you so much
31 October 2022
Reply from FatFace - CHELMSFORD 2
Thank you so much for your review. We are deeply sorry to hear that you had an issue with receiving your order the first time around, but we are happy to hear that we were able to turn this round. I have fed this back to our wonderful team in store for you :) - RS
Lovely friendly staff in Chelmsford…
Lovely friendly staff in Chelmsford branch. I’m a walking advert for Fatface !
5 November 2022
Reply from FatFace - CHELMSFORD 2
Thank you for your wonderful review! We are thrilled to hear you love our products. Your comments will be fed back to our lovely crew in store - RS
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