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FatFace - CHICHESTER 2 Reviews 177

TrustScore 4.5 out of 5

4.5

83 East Street, PO19 1HA Chichester, West Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order and delivered to the local branch within 48 hours. Nice shirt and very good fit. Very pleased with purchase and hoping to look a wow when on holiday shortly.

Company replied

Rated 5 out of 5 stars

Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... See more

Company replied

Rated 5 out of 5 stars

Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... See more

Company replied

Rated 1 out of 5 stars

I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it. I will be contacting you again to r... See more

Company replied


Company details

  1. #277 of 615 best companies in Clothing Shop
  2. #166 of 285 best companies in Fashion accessories shop
  3. #131 of 242 best companies in Men's clothes shop
  4. #117 of 254 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 83 East Street, PO19 1HA, Chichester, West Sussex, United Kingdom

  • 01243 539731

4.5

Excellent

TrustScore 4.5 out of 5

177 reviews

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Rated 5 out of 5 stars

Really nice shirt

Easy to order and delivered to the local branch within 48 hours. Nice shirt and very good fit. Very pleased with purchase and hoping to look a wow when on holiday shortly.

2 June 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Prompt delivery thank you

Prompt delivery thank you. My T shirts were excellent quality and fitted perfectly.

27 May 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

The order was ready as promised

The order was ready as promised. All good.

23 May 2026
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Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly in-store service

Friendly in-store service, helpful, nothing appeared too much trouble.

10 May 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Lovely staff

Lovely staff, clothing fantastic. Can’t wait to go back.

9 May 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Good service throughout

Good service throughout. Prompt delivery and kept well informed of delivery date. Goods ordered were as expected.

29 April 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Nice store with good amount of stock

Nice store with good amount of stock. Staff are great, friendly and helpful.

27 April 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good

Very helpful sales assistant helping me with sizing

21 April 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

So very helpful trying to order correct…

So very helpful trying to order correct jeans. Nothing was too much. Very polite , friendly and knowledgable. And very helpful when I ordered the wrong size. The delivery was extremely fast too. The jeans are very good quality and so comfortable. Very happy with the service and my order.

25 April 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

My order was damaged beyond delivery.

I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it.
I will be contacting you again to request either a full refund or a replacement item.

Please acknowledge receipt. Thank you

18 April 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Stunning Dress

This is a beautiful dress. It was quite creased when I collected my order, but once I’d ironed it the skirt part hung beautifully. It’s fully lined which makes this dress even more elegant. Well worth every penny.

5 April 2026
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Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely fit for my young adult

Lovely fit for my young adult. It can be dressed up or down. Gorgeous.

14 March 2026
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Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff

Friendly staff, I had a collection, returns and shop sale. Dealt with in efficient manner.

6 January 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very attentive store folk

Very attentive store folk in Chichester when I collected my order, thanks

6 January 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars

Good service

Ordered an item in the sale over Christmas and opted to collect from store. Delivery arrived a day earlier than planned which was good. Easy to pick up from store, staff very helpful.

2 January 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I bought a t shirt in the sale that I…

I bought a t shirt in the sale that I am very happy with. Used click and collect. Good service.

2 January 2026
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very friendly staff and my slippers are…

Very friendly staff and my slippers are nice and warm and very good quality

17 December 2025
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery. In store collection is excellent. Staff in the Chichester store were very helpful and polite. The jacket was a perfect fit and the colour is lovely

5 December 2025
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Sparkly cardi

I was able to return an item that was too big and pick up the next size down. I tried it on in the shop and returned the bigger one over the counter. Both were ordered online. Staff were polite and helpful.

6 December 2025
FatFace - CHICHESTER 2 logo

Reply from FatFace - CHICHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

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