Every time we visit Clark's village we always go to Fat Face, the girls working there are absolutely wonderful. They are always friendly & very helpful they cant do enough for their customers. The bes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff in Fat Face Clarks village are always super friendly. Lorna is always particularly helpful but Lia, Molly and Lynn are all great too. They always make time to say hello, even when they’re re... See more
Company replied
Good customer service both in the shop and in respect of delivery of dress the next day.
Company replied
First time I have ever visited Clark’s Village Shopping Outlets. A great fun shopping experience. Fat Face store was busy, but tidy and well organized. Found some great bargains and the team were frie... See more
Company replied
Company details
- #274 of 611 best companies in Clothing Shop
- #170 of 285 best companies in Fashion accessories shop
- #132 of 245 best companies in Men's clothes shop
- #118 of 258 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 57 Clarks Village, BA16 0BB, Street, Somerset, United Kingdom
- 01458 446927
4.3
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - CLARKS VILLAGE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Good customer service
Good customer service both in the shop and in respect of delivery of dress the next day.
24 May 2026
Reply from FatFace - CLARKS VILLAGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are great at the Clarks…
The staff are great at the Clarks village store especially Tracey.
29 April 2026
Reply from FatFace - CLARKS VILLAGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No show and poor service
I ordered online and I was informed that I could collect the item next day. I was then told that the item was delayed on 14th January but that I would be contacted with of the new arrival date soon. I have heard nothing since then and I have not received the item. Therefore it is difficult to review. No show and poor service
21 January 2026
Reply from FatFace - CLARKS VILLAGE 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Collect from store
I collected my order from outlet store to save the postage. Showed barcode to staff and parcel brought to me, no problem with collection.
24 December 2025
Reply from FatFace - CLARKS VILLAGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had to return a pair of jeans ordered…
I had to return a pair of jeans ordered on line due to damage in a seam. The returns process at local store was very quick and efficient- thank you!
21 October 2025
Reply from FatFace - CLARKS VILLAGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer experience!
The staff in Fat Face Clarks village are always super friendly. Lorna is always particularly helpful but Lia, Molly and Lynn are all great too. They always make time to say hello, even when they’re really busy. They go above and beyond in their customer service and this is the best experience I’ve had in any Fat Face store.
19 September 2025
Unprompted review
Reply from FatFace - CLARKS VILLAGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I recently visited your store in Clarks…
I recently visited your store in Clarks village and the staff were lovely and friendly, the dress I purchased was beautiful, the material quality was amazing and it washes really well. I have also purchased again online and collected at the same store with another lovely service experience, thanks Fatface for great value for money AND good service- hard to find both at the moment!
25 August 2025
Reply from FatFace - CLARKS VILLAGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CLARKS VILLAGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CLARKS VILLAGE 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the crew in our Clarks Village store to be so helpful. I hope you continue to love our products as much as we do.
All the best, MM
First time I have ever visited Clark’s…
First time I have ever visited Clark’s Village Shopping Outlets. A great fun shopping experience. Fat Face store was busy, but tidy and well organized. Found some great bargains and the team were friendly and helpful
29 May 2024
Unprompted review
Reply from FatFace - CLARKS VILLAGE 2
Good afternoon, Marion.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Clarks Village store.
Take care, JB
The staff were exceptionally helpful I…
The staff were exceptionally helpful I wanted a particular tee shirt and the young lady found it in the new stock and found it for me I was delighted
19 March 2024
Reply from FatFace - CLARKS VILLAGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
I love Fat Face's quality and prices
22 March 2024
Reply from FatFace - CLARKS VILLAGE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat Face wonderful dog friendly staff
Every time we visit Clark's village we always go to Fat Face, the girls working there are absolutely wonderful. They are always friendly & very helpful they cant do enough for their customers. The best thing of all is they genuinely love the dogs that visit our little Jack Russell Holly loves going in there & is given so much fuss & attention it makes her (& our) visit special. Thank you girls
19 March 2024
Unprompted review
Reply from FatFace - CLARKS VILLAGE 2
Good Morning Ian,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Clarkes Village Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Quality clothing. Nice. Thanks guys 😁
27 January 2024
Unprompted review
Reply from FatFace - CLARKS VILLAGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores.
We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Fast delivery great value for money
4 December 2023
Reply from FatFace - CLARKS VILLAGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and collect
Easy to order and collect; always a friendly welcome. My grandson absolutely loves his t shirt and shirt.
18 September 2023
Reply from FatFace - CLARKS VILLAGE 2
Hi Carole, thanks for taking the time to review. It's great to hear that our Clarks Village staff are always friendly and welcoming, and even better that your grandson is such a fan of his new clothes! We can't wait to welcome you back. Take care, CD
Reply from FatFace - CLARKS VILLAGE 2
Hi Alan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I've always found fatface a great…
I've always found fatface a great experience,l love the styles,patterns & prices too,and l always find your a great go too if l need anything.
18 March 2023
Reply from FatFace - CLARKS VILLAGE 2
Hello Stephanie, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - CLARKS VILLAGE 2
Hi Michelle,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy the quality of our items. Take care – KS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.