It is always a pleasure to shop at Fatface or online from them. The products are always value for money. My latest buy was a lovely beaded, sequined pouch. Not too big or too small but just right!
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See what reviewers are saying
After several emails and telephone conversations about a credit note I was finding hard to use, I went into fat face in cowes Isle of Wight. The lady shop assistant in the store was outstanding, she... See more
Company replied
Great looking clothing that lasts and lasts with no signs of wear. Was on a week stay on IOW first half of April this year and dropped the Cowes FatFace store to be greeted by a couple of very friendl... See more
Company replied
Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
Company replied
Company details
- #276 of 606 best companies in Clothing Shop
- #173 of 283 best companies in Fashion accessories shop
- #133 of 240 best companies in Men's clothes shop
- #120 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
126 High Street, PO31 7AY, Cowes, Hampshire, United Kingdom
- 01983 281516
4.7
Excellent
79 reviews
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Great clothes poor customer service
Ordered two items, got an email that night saying they were out of stock and I would get a refund. Ordered two more only to find one of the original items was delivered. Waited 10 days for the refund never showed. Phoned them, to be fare they dealt with it quickly but to summarise they have an issue that tells you it’s all out of stock even if it’s just one item and for some reason they had not dealt with the refund. Good way to keep cash flow for them, frustrating for me. Still I think generally they are a good company just not this time
1 July 2022
Reply from FatFace - COWES
Hi Adrian
Thank you for taking the time to leave your review. I am so sorry to hear that you had troubles with your order but I am pleased to hear that we were able to issue the refund but I am sorry you had to chase this up. Take care, LE
Reply from FatFace - COWES
Hi Katrina, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Rebecca at your Cowes Isle of Wight…
Rebecca at your Cowes Isle of Wight store went above and beyond to help me get the top i wanted. Customer service at its best. Thank you.
18 April 2022
Unprompted review
Reply from FatFace - COWES
Hey June,
Thank you for taking the time to leave your feedback regarding your recent visit to our Cowes store. It sounds like Rebecca gave excellent service and was able to help you with your purchase. Please be assured your lovely comment will be fed back to Rebecca and the team. We look forward to welcoming you back very soon.
Have a fab day!
Take care, CT
Very helpful shop staff
Very helpful shop staff, unfortunately size was not available, suggested try on line which was successful and arrived very shortly after ordering.
20 March 2022
Reply from FatFace - COWES
Hi Ron
Thank you for rating us as 5 stars, we really appreciate it. I will feedback to our Cowes store your comments. Great that you were able to acquire the right size online. Enjoy your Sunday. MJ
Reply from FatFace - COWES
Hi Mark,
Thank you for your 5* review. Many thanks-AB.
Great wardrobe addition
This cardigan is a welcome addition to my wardrobe as it can be worn over a dress or any other outfit. It is a great fit and good quality, so would recommend it.
6 March 2022
Reply from FatFace - COWES
Hi Jennifer, thank you for the 5-star review and great to read that your happy with the new cardigan. Take care, LM
Good friendly service.
28 February 2022
Unprompted review
Reply from FatFace - COWES
Hi Alison,
Thank you for your review.
I'm really pleased that you are happy with the service you received from us. We hope you enjoy your items!
Have a great day!
JH
Reply from FatFace - COWES
Hi Nicolas, Thank you for your recent 5* star review, apologies we don't stock a huge amount in Cowes store but we do stock more menswear option online. Take care, LM
Great product and great service as always.
Great product, quick delivery, great prices for the quality of the goods.
27 January 2022
Reply from FatFace - COWES
Hi Jeanie,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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