Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... See more
Company replied
Location
Switch locationShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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See what reviewers are saying
Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... See more
Company replied
Very easy ordering process and store collection was very quick and easy. I guessed the size wrong so I will now check out the exchange process
Company replied
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... See more
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Company details
- #271 of 600 best companies in Clothing Shop
- #169 of 280 best companies in Fashion accessories shop
- #130 of 237 best companies in Men's clothes shop
- #113 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, United Kingdom
- 01179 500638
4.8
Excellent
233 reviews
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I ordered a sweatshirt.
I ordered a sweatshirt on a Wednesday and I was able to pick it up the following Monday. The sale price was good and the sweatshirt is good too.
28 March 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new sweatshirt and that this arrived quickly in store for collection. I hope you continue to enjoy your shopping experience with us.
Take care, MM
great product love it .
23 March 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Genuine customer service
The woman serving me, I think her name was Lucinda, was so lovely and made some very compassionate comments about my grandads funeral which meant a lot. Due to this customer service I will be shopping here again!
12 January 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Jennie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Made several Christmas purchases
Made several Christmas purchases, choices, quality & prices all good.
18 November 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi June, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful sales assistant …
In store the assistant checked stock and went out of her way to be helpful. The sales assistant ordered both jumpers which arrived over the weekend.
6 December 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon, J Charlick
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
As always nice and simple to shop
As always nice and simple to shop . No assistant constantly asking can I help you. But there if needed .
9 December 2022
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
EXCELLENT - customer service
Received excellent customer service from staff members working on the till.
28 November 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Marion, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always excellent
The store always looks great and is well-stocked, and the customer service is excellent. Staff are friendly and efficient and the clothes are always great quality.
23 November 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Becca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes 😍
I usually shop online but wanted to see what tops were available for hubby for Christmas. Always love Fat Face clothes and I'm like a kid in a candy store walking round the shop! Found far too many clothes I liked but managed to resist and bought hubby a great top ☺️
6 November 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon, Nicky
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
Always a good experience ordering with…
Always a good experience ordering with Fat Face. The correct items arrived for my child to try on at home, and then an easy returns process for any items that didn't fit.
7 October 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly and that you found making your return easy to do. We hope you love your new items and continue to enjoy shopping with us.
Take care, MM
Very helpful kind assistant
11 October 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your review! I will pass this over to our crew in store :) - RS
Love my dress
Love my dress, funky style and good quality fabric. Returned the top as the cut was not flattering, but staff pleasant and polite about it.
17 September 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The perfect breastfeeding dress
I came into the Cribbs Causeway store right at the end of business hours on 15th September and was furiously grabbing many (many) dresses that seemed remotely breastfeeding friendly. Cue the very lovely Emma coming to my rescue! She saw my panic and quickly flew around the store finding me amazing options. Even with such a picky person as myself, she kept finding beautiful designs and patterns until we found the perfect dress for my event the next day (Adele Mono Floral Midi). I was so thankful for her assistance and when we attended the family event everyone raved about my new dress and I felt amazing- as a new mum postpartum I hadnt felt this comfortable in a dress in a long time! And added bonus, it's the best outfit I've found so far for feeding! I cannot thank Emma enough! She even gave me another dress to try out when it came into stock with the new season and I'm coming back in this week to get it!
15 September 2022
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good morning, Antonia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
Friendly and efficient
The staff were very friendly and helpful and didn't mind that I bought and exchanged a few times until I got the sizes right. The online order was prompt in arriving.
30 August 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Good shopping experience
Great postal service and in the shop Cribbs causeway Bristol.
Great sale.
30 August 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Deborah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Can always guarantee it will fit and…
Can always guarantee it will fit and loved the colours they are my favorites.
27 August 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff service
26 August 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very friendly staff
16 August 2022
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always good quality and environment…
Always good quality and environment friendly. Great value for money too.
Staff in shops couldn't be more helpful and always a smile.
15 August 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Lyn, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat Face rewards
I was given a £10. off code online as I had signed up to receive Fat Face emails. I visited Fat Face store, Cribbs Causeway with a printout of the email code & enjoyed choosing a T. shirt so I could use the voucher code. However, when I went to pay the assistants were unable to get the code to work - they said it was the day before the sales started so that was the cause. I showed them a copy of the email but they told me they could only give me 15% off & that £10. wasn't a normal discount. I was in a hurry so took their word for it & assumed I'd read the details incorrectly. When I got home & checked my email closely if definitely said £10. off treat!
I rang the store & the manager kindly said when I next called in with receipts etc. they would make up the difference. A bit of a pain having to make another journey to the Mall but it will give me a chance to look around the store again!
I also purchased a dress online which arrived promptly in time for me to wear to a family gathering. It then appeared in the sales at half price the day after, but that said I was very pleased with the dress & the delivery service. So, thank you, Fat Face.
I visited the store again today & was given a refund of £10. plus a huge apology for the above misunderstanding. As a goodwill gesture they also gave me money off the dress I bought online to reflect its sale price. I'm very impressed with the efficient & prompt action taken by staff to recompense me & thank everyone involved in making me feel a valued customer.
15 August 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Joy, thank you for taking the time to leave your review. I am sorry to hear that you were unable to use your voucher in store - I can understand that this is disappointing.
I have spoken to the store who have apologised for the confusion and they have confirmed that they will refund the difference for you if you are happy to return to the store. If not, please do let us know and we can see what we can do for you.
Take care, LE
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