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FatFace - DUNDRUM Reviews 53

TrustScore 4.5 out of 5

4.7

Unit 14 (Level 2) Leeson Street Upper, Unknown Dundrum, County Down, IE


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See what reviewers are saying

Rated 5 out of 5 stars

A few days ago i went to fatface and was greeted by a lovely girl (Noor) she was very helpful and explained which product was the best to buy for myself i will 100 percent go again as that particular... See more

Company replied

Rated 5 out of 5 stars

The staff in this branch are lovely and always happy to help me out. Misha has helped me a number of times and picked a great outfit for me to wear to my daughter’s graduation. I was in the last weeke... See more

Company replied

Rated 5 out of 5 stars

Just love the style quality and cut of fat face wear. Have tshirts 15 years old and still wearable. Definitely not fast fashion! Their jeans are so well made and hard-wearing. Will continue buying fa... See more

Company replied

Rated 4 out of 5 stars

It was my first time visiting Fat Face in Dundrum Shopping Centre and I was surprised by how much variety there was . The shop was spotless the staff were helpful and engaged and the clothes were fabu... See more

Company replied


Company details

  1. #280 of 615 best companies in Clothing Shop
  2. #169 of 287 best companies in Fashion accessories shop
  3. #127 of 241 best companies in Men's clothes shop
  4. #115 of 253 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 14 (Level 2) Leeson Street Upper, Unknown, Dundrum, County Down, Ireland

  • 00353 1216 4128

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

A few days ago i went to fatface and…

A few days ago i went to fatface and was greeted by a lovely girl (Noor)
she was very helpful and explained which product was the best to buy for myself i will 100 percent go again as that particular staff was very helpful to me

4 April 2026
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff in this branch are lovely and…

The staff in this branch are lovely and always happy to help me out. Misha has helped me a number of times and picked a great outfit for me to wear to my daughter’s graduation. I was in the last weekend and Rachel was very kind and helpful, she was happy to get me more items from their stockroom and even ordered a top they didn’t have in for me. Always great service!

18 April 2026
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely staff

Lovely staff, clean shop and always ready to help.

22 January 2025
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The best staff.

The best staff I've ever dealt with Everytime in.

21 January 2025
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

All good fast delivery

All good fast delivery

5 September 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Good morning, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dundrum store - this is great to hear. Take care, LE

Rated 5 out of 5 stars

I love this brand

I love this brand’s quality! The style is also cool.

9 August 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Great quality clothes

Great quality clothes, customer service and fast delivery!

8 August 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Love Fatface

Love Fatface My go to for lovely clothes

17 June 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hi there,
Thank you for taking the time to leave your 5* review.

Thank you for being a loyal Fat Face customer. We hope you love your order, and look forward to welcoming you back soon!

Take care.- GM

Rated 4 out of 5 stars

Sale returns are not fully refunded to purchase card

Easy purchasing online with fast shipping. My only gripe is that a return-to-store of anything in the sale gets refunded to a Gift card, rather than to the purchasing card. I wasn't aware of that when I ordered. At the end of the day it's not a huge problem, I will unquestionably buy a dress from them again, but it was a hassle I wasn't expecting. The staff in-store were friendly and apologetic.

22 April 2024
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hi there,
Thank you for taking the time to leave us your review.

I am sorry to hear about this, this should not have been the case.
All purchases returned to us (within 30 days for full price items or 15 days for Sale items), are returned to the original payment method.

We apologise for any inconvenience or disappointment caused.

The store may have offered to accept the return, and refund on to a Gift card as a gesture of goodwill, if you were outside of our returns timeframe.

If this was not the case, please feel free to get in touch with our friendly customer service team so we can assist you further.

Take care. -GM

Rated 5 out of 5 stars

I love the selection of clothes on…

I love the selection of clothes on offer and the range of sizes always seems to be available to purchase. Prices seem very reasonable for the quality of the materials. Sales assistant was excellent and personable!!

26 May 2024
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Lovely helpful staff at the store in…

Lovely helpful staff at the store in dundrum shopping centre, Dublin. It's a small shop but well stocked.

31 March 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Managers advice

Managers advice

12 April 2024
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hi there, thank you for your 5* review. I am happy to hear of your good experience with us! I hope you have a great weekend, TS

Rated 5 out of 5 stars

Friendly, helpful, professional and super efficient staff in Dundrum

I went into the store in Dundrum. I am petite so find sizing hard to get in any shop. The staff in Dundrum went above and beyond to get me sorted with the right sizes for a number of different outfits. They didn’t have a hoodie I was looking for in my size but ordered it for me to be delivered to my house.

1 April 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hi Laura, thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD

Rated 5 out of 5 stars

High quality clothing

High quality clothing, true to size

27 March 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Nice shop friendly staff hadn’t got my…

Nice shop friendly staff hadn’t got my size in shop so ordered on line

27 March 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

The young shop assistant with the dark…

The young shop assistant with the dark hair who helped me a lot. She was great

21 February 2024
Unprompted review
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Bought a couple of kids clothesin sale…

Bought a couple of kids clothes in sale as usual for grandchildren no doubt great quality great colours & design got beautiful jacket & body warmer always kept an eye out for fat face bargains well worth it 🥰☺️

23 January 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your new items, and your comments regarding quality. We look forward to welcoming you back soon!

Take care.- GM

Rated 5 out of 5 stars

Good quality and great style for those…

Good quality and great style for those like me who love casual style

20 January 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear your feedback regarding quality. We hope you love your order, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Good quality and fit

4 January 2024
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Good Afternoon Brian,

Thank you for taking the time to leave us a review!

I am happy to hear you are loving your new Fat Face item! We love to hear such positive feedback from our customers, it really means a lot to us!

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars
FatFace - DUNDRUM logo

Reply from FatFace - DUNDRUM

Good Morning Val,

Thank you for taking the time to leave us a review!

I am so happy to hear you are loving our sales (we love them just as much!) We look forward to welcoming you back soon!

Kind Regards, JW

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