It's always a pleasure to shop at FatFace. The clothes are suitable for all ages, being colourful , well-made and reasonably priced. Browsing there is great, with helpful staff on-hand when needed.... See more
Company replied
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I was given the best experience yesterday at Fat Face Ely. I have felt at a loss of how to dress my thirty something year old mum body for a while and was about to quit my browsing when I asked Daisy... See more
Company replied
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... See more
Company replied
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... See more
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Company details
- #268 of 595 best companies in Clothing Shop
- #167 of 279 best companies in Fashion accessories shop
- #129 of 237 best companies in Men's clothes shop
- #114 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2 Market Place, CB7 4NP, Ely, Cambridgeshire, United Kingdom
- 01353 669125
4.8
Excellent
138 reviews
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Great selection of clothes
Great selection of clothes, staff are helpful and friendly.
20 September 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivery choices
Very slow delivery. Nearest shop closed, so much longer journey to collect parcel. Only one garment worn so far.
29 September 2025
Reply from FatFace - ELY
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great quality & good designs.
Always great quality & good designs.
Plus staff always helpful & cheerful.
Great shop
11 August 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always happy with my FatFace shop wether on line or in store.
The store is always well presented, clean and tidy. The staff are friendly efficient and helpful.
On this occasion, I was actually returning an item for exchange as I had purchased the wrong size 2 days earlier. It was all very straight forward. (And this time I tried it on :)
26 June 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So helpful and friendly
What lovely service I received in here . Friendly and helpful . They were really interested in what I wanted and went out their way to show me items they thought I would like . They took time to ask me my style and colours I liked . 10 out of 10 .
20 June 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ely fatace.
Ely fatace.
Great staff...Dawn...Angharad...Heather..
All worked together to provide me with great service and we all had a laugh too!
Will be calling in again soon x
25 June 2025
Unprompted review
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Terrible experiance
Terrible experiance. I ordered a hoodie on 8th June 2025, meant to be delivered to the shop in a few days but received an e-mail that delivery is delayed. Went to the shop to check in person, the shop assistant checked with the customer service and they don't have that hoodie in a werehouse and they have no idea when it could be shipped from the supplier. We ordered it so we have a present for Father's Day (on 15th June), and we had to buy something else instead. Still no news about our order. Why offer delivery to be ready for a pick up in a couple of days if the item is not even available? Absolute joke and a terrible service. Not the Ely shop's fault. It's the online ordering service that lacks any organisation and knowledge about their own stock.
15 June 2025
Reply from FatFace - ELY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your original order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As expected with style, fit and quality
As expected, pure quality along with the style I like. American flag was my draw but looked even better while on with perfect size fit..
14 June 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Great experience
Great experience, easy process to place order, and collect from store.
23 April 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Excellent service
I saw the trousers I wanted online and bought them, to be delivered to my local store. They were readily available when I went to collect them. Very friendly staff.
19 April 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ELY
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
I bought a batch of shirts
I bought a batch of shirts. These are solid in quite thick fabric, comfy but not soft, and in a unique set of colours : almost pastel reds and pastel blues, and also their check patterns. I really like them.
23 February 2025
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
I had a great experience at the FatFace…
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to help me find what I needed, even assisting with an online order when something wasn’t available in-store. The process was smooth, and the service came with a smile. While there was a small issue with using a discount card in-store, the online deals made up for it. Overall, fantastic service, and I’ll definitely visit again!
1 February 2025
Unprompted review
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ely store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
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