Website easy to find products, and it’s always helpful to go into a store to see the item so you know exactly what you’re ordering in size needed if not in store! Products delivered are of an excellen... See more
Company replied
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See what reviewers are saying
I always buy fat face clothing and it’s so easy to order on line as it’s always a quick and efficient service
Company replied
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... See more
Company replied
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... See more
Company replied
Company details
- #287 of 623 best companies in Clothing Shop
- #168 of 283 best companies in Fashion accessories shop
- #133 of 243 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom
- 01392 982018
4.7
Excellent
272 reviews
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Easy ordering on website
Easy ordering on website. Info on delivery clear and precise. Collection at store was straightforward and as stated.
Customer service friendly and helpful. Would recommend.
15 April 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Reply from FatFace - EXETER 2
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Great service and offer of help …
Great service and offer of help to get an item that wasn’t in store
8 March 2025
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Emailed delivery to store information…
Emailed delivery to store information was great.
Shorts fit to size and are a great colour and quality fabric.
23 February 2025
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Easy ordering process
Easy ordering process. Quick delivery to shop. Friendly staff when i collected the order.
21 February 2025
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Item good, delivery substandard
The top was fine, as expected. Delivery to local store left something to be desired. Was meant to arrive next day. On the day it was due I got an email to say it was delayed. Then nothing until it arrived days later. Inconvenient as I had chosen a day I was available to collect it.
21 December 2024
Reply from FatFace - EXETER 2
Hello Stephanie
Thank you for your review.
I am sorry to hear that you were left feeling disappointed after you placed your order. I am sorry that your delivery didn't arrive on the date that you requested, however please note as per our terms and conditions that this is an estimated date, not a guaranteed date.
Thank you, LE
Nice clothing, shame about the recent delivery delays.
I like the quality and design of the clothes.
Unfortunatly on the three occasions that I have ordered online recently I have have been informed that there was going to be a delay, on the last occasion it had been delivered to the wrong store!
5 December 2024
Reply from FatFace - EXETER 2
Good morning Sally
Thank you for taking the time to leave your review and for providing your feedback. I will ensure that this is passed to the correct team.
Thank you, LE
Reply from FatFace - EXETER 2
Thank you for taking the time to leave your review and for providing your feedback. We look forward to serving you again soon. Take care, LE
Easy to navigate website where I…
Easy to navigate website where I collected from my local store after ordering. Great texts from Fatface regarding order updates, great company.
18 November 2024
Reply from FatFace - EXETER 2
Hello Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great long sleeve T shirt
Great long sleeve T shirt . I have two in white and one in the green . The green one has come up a little tight ! Also I brought two long sleeve check shirts , one is fantastic, but the blue one has come up big , both 14 I’m taking the blue one back 😕
12 November 2024
Reply from FatFace - EXETER 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought underwear online and picked up…
Bought underwear online and picked up in store with ease. Helpful to be notified by email about delivery delay.
15 November 2024
Reply from FatFace - EXETER 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Hello Brian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic shorts
Fantastic shorts, at a great price and very easy for me to collect in store. Thank you.
21 August 2024
Reply from FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Collection from the store was very easy
Placing my order was very straight forward and collecting from the store is easier for me so all was good
16 August 2024
Reply from FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Mawes Shorts another pair for my collection
Purchased yet another pair of Mawes shorts with 12 inch leg. As ever really pleased with them and with FatFace.
19 August 2024
Reply from FatFace - EXETER 2
Hi Nigel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
All sale goods ordered online arrived to my home quickly and efficiently. Royal Mail so much better than Evri. Was easy to return some items to shop.
6 August 2024
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
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