Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to chec... See more
Company replied
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See what reviewers are saying
It is such a lovely atmosphere walking into FatFace in Godalming High Street. The staff are always friendly, welcoming and extremely helpful. The shop has been set-up really nice and I love the style... See more
Company replied
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... See more
Company replied
Easy online and helpful, friendly in store service. I bought the dungarees (baggy, easy to wear soft denim and deceptively feminine,) which are a great price and my usual purchase of three for the p... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
54/56 High Street, GU7 1DY, Godalming, Surrey, United Kingdom
- 01483 527549
4.7
Excellent
138 reviews
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Fabulous experience in Fat Face Godalming
Popped into the store today and had such a positive experience. The Manager, Jessie was so helpful and friendly. Would definitely recommend xx
28 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jessie is amazing!
Jessie is amazing! She made my experience in the store so much more pleasurable! She was welcoming and always had a bounce in her step! Great asset to your company! Will definitely visit again! Thank you x
28 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous service at Godalming ...
Staff so helpful at Godalming FatFace Left holiday shopping to last minute, just called the store and Jessie found exactly what I was looking for in my size. Thank you so much. Fabulous service.
22 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hi Jackie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely atmosphere in store with the…
Lovely atmosphere in store with the best staff. Really attentive and knowledgeable. Especially Jessie and Kelly.
15 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hi Samuel,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Always lovely…
It is always lovely to go into Godalming FatFace!! The staff are lovely and super helpful. It is an all round wonderful
Experience!!! xxx
6 August 2024
Reply from FatFace - GODALMING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and fit. We hope you love your order!
Take care.- GM
My local branch did not have what I…
My local branch did not have what I wanted in my size so the Manager (?) checked availability online. I ordered and all went smoothly. I collected the item from my local store, Godalming.
7 July 2024
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Always a great purchase from fat face
Always a great purchase from fat face. Friendly staff always
13 July 2024
Reply from FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still hasn’t arrived in store…
27 June 2024
Reply from FatFace - GODALMING
Good morning, Arron.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your order.
I've taken a further look into this for you and can see that you have already contacted us at customer services regarding this.
Please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Good quality clothes for a reasonable price
My experience at this Fat Face is always positive. Friendly, helpful staff. Good range of clothing at reasonable prices. Store is always neat and organized. Frequent sales.
12 June 2024
Reply from FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love FatFace cloths and very happy with…
Love FatFace cloths and very happy with the online services as I don't always get a chance to get to our local store- but the staff are always friendly when I do. Love the new trouser ranges - and would love to see more cropped trousers for summer like there were a few years back !
29 May 2024
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We
hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
Wonderful shopping experience in Godalming FatfaceI shop in different branches of Fatface…
I shop in different branches of Fatface but Godalming is special. Jessie and the team are all so friendly, cheerful and helpful. I always feel they have time for you and are so happy to help advise and make suggestions. When I was in on Saturday I had seen their lovely interactions with other customers and it is a joy to behold when so often staff in other retail outlets can make you feel as if you are an inconvenience to their day! I look forward to my next visit.
25 May 2024
Unprompted review
Reply from FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Godalming store - 10 stars !
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable.
Jessie knows the stock so well, & showed me pieces I’d not noticed and helped me put a fabulous outfit together
The merchandising is really beautiful too, with pieces they know look really good together, on the same rail to help their customers see outfit choices.
Absolutely first class -thank you ladies! I’m walking on air ! I’ll be back!
21 May 2024
Unprompted review
Reply from FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I always enjoy shopping with FatFace
I always enjoy shopping with FatFace, quality is good and I love their dresses. I especially like shopping in my local store in Godalming! Customer service is great, the team are very helpful. Jessie and Ali are always so welcoming and friendly and go out of their way to help.
20 May 2024
Unprompted review
Reply from FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to hear you have received excellent service instore. We hope you love your order!
Take care. -GM
Experience great and company great …
Experience great and company great Great fast service
23 April 2024
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
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