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FatFace - HARROGATE Reviews 114

TrustScore 4.5 out of 5

4.7

8 Princes Street, HG1 1NH Harrogate, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I love my 2 tops I bought from Fatface not cheap but very well made with lovely details especially at the back like Monsoon used to do! My only disappointment is that I paid £49-50 for 1 top that was... See more

Company replied

Rated 5 out of 5 stars

I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... See more

Company replied

Rated 3 out of 5 stars

Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... See more

Company replied

Rated 5 out of 5 stars

Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... See more

Company replied


Company details

  1. #286 of 620 best companies in Clothing Shop
  2. #167 of 285 best companies in Fashion accessories shop
  3. #133 of 243 best companies in Men's clothes shop
  4. #121 of 260 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, United Kingdom

  • 01423 538773

4.7

Excellent

TrustScore 4.5 out of 5

114 reviews

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Rated 5 out of 5 stars

Just what I wanted

Arrived quickly, free to collect from the store. Very pretty sunhat, not too heavy and the brim isn't too wide. Exactly what I wanted.

7 May 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 4 out of 5 stars

Shopping made easy

Easy-to-use and order on line
Collected from my local shop
Plesant staff member

5 May 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Well made clothes

I love my 2 tops I bought from Fatface not cheap but very well made with lovely details especially at the back like Monsoon used to do! My only disappointment is that I paid £49-50 for 1 top that was £28 in the sale the week after
I used click and collect which was very quick and the staff in the Harrogate store are lovely

16 April 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Visited the Harrogate branch today

Visited the Harrogate branch today, to buy a pair of socks,l was served by Grace. Even though it was just a pair of socks, Grace was welcoming and very friendly. Made a quick visit for a mundane item, a very good experience. Thank you Grace, will visit again.

18 March 2026
Unprompted review
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service …

Customer service at FatFace is excellent.
The top I ordered in the sale was far too big, but the process of returning it and ordering a smaller size was smooth and efficient.

22 January 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great sale prices on Harwick full zip bomber

Great sale prices on the Harwick Navy Zip Through Bomber and Khaki green. They are different garments which is not that easy to see in the pictures, but explains the price difference. I ordered each one size larger than normal and it was the right thing to do. Shoulder/arm seams are still on the shoulder.
I really like both of them

2 January 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Efficient service

7 January 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Harrogate store

Staff always pleasent, happy and helpful .
The store is always busy and very relaxed and well stocked with stock and sale items.

12 January 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly and helpful staff.

Friendly and helpful staff.
Had my size in stock, even in the sale items.

10 January 2026
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

All round satisfaction with Fat Face.

I was happy to be able to order garments online which were not in the local store, due to its restricted space. I think the quality of clothing / fabrics is excellent. The sizing is accurate, so I can be confident that I am unlikely to need to return anything. Online communication is good, e.g. my order was delayed by a day, but I was made fully aware of it as I had opted to collect it in store. The staff are always very helpful and friendly.

6 January 2026
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Reply from FatFace - HARROGATE

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Return of cardigan

I bought a cardigan online and returned it to the Harrogate store where I received my refund immediately. Great service!

26 December 2025
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff

It’s nice to be recognised as a regular customer- staff friendly even though they were very busy

25 December 2025
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Pj bottoms

Lovely soft material, great sizing and colour. Arrived in store on time. Easy collection and happy to help staff.

27 December 2025
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Bought two scarves online

Bought two scarves online - were exactly as described, and arrived promptly at the shop. Sales assistant very welcoming.

23 December 2025
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always great service online and in our…

Always great service online and in our local branch!

23 October 2025
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent item

Excellent item. Staff always willing to help.

3 November 2025
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent Service …

Recently I purchased quite a few items from the Harrogate branch a lovely guy called Morgan. He was helpful l, he listened and delivered an excellent service from memory. I think he was covering from another branch. Thanks again fatface great service as always

20 August 2025
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality

Great quality clothes with an easy click and collect system.

16 August 2025
Unprompted review
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Reply from FatFace - HARROGATE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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