My favourite shop, not just for the warm welcome but the variety and quality of the clothing, my mum used to say you get what you pay for. The quality us always the best, clothes keep shape and colour... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience at Fatface Hebden Bridge served by Jayne! She helped me find what I was looking for, was really friendly and also helped me with my bluelight discount. A really great service -... See more
Company replied
Convenient collection at store, straightforward process Friendly staff Easy ordering Good sale prices The lighting needs addressing at this store, the intense spots are at eye level and blinding,... See more
Company replied
Ordered some underwear on line which was picked up at my local store.Fatface has really good quality comfortable and nice underwear...much better than much of what is in the highstreet.The cotton is s... See more
Company replied
Company details
- #280 of 619 best companies in Clothing Shop
- #168 of 282 best companies in Fashion accessories shop
- #128 of 242 best companies in Men's clothes shop
- #118 of 258 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18/20 Bridge Gate, HX7 8EX, Hebden�Bridge, West Yorkshire, United Kingdom
- 01422 843035
4.7
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service.…
I made the purchase online to be collected from my local Fatface store. I felt very assured by the staff that I could try the garment on instore and if it didn't fit or unsuitable, they would deal with the return. That made me more inclined to buy it. The on line purchase was quick and easy with an email letting me know it was ready for collection. Good service from both on line and in store.
21 September 2023
Reply from FatFace - HEBDEN BRIDGE
Hello Manya
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Professional and kind
Very nice shop. The lady who served me, sorry I don’t know her name, was very helpful and kind.
13 September 2023
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hello Rosemary
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Hebden Bridge store - this is great to hear. Take care, LE
Ordering and pickup straight forward
Ordering and pickup straight forward, no issues. Friendly staff in store. Thank you.
29 August 2023
Reply from FatFace - HEBDEN BRIDGE
Hi Maureen
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptionally friendly and helpful…
Exceptionally friendly and helpful staff at the Hebden Bridge store
Will definitely be visiting again!
25 August 2023
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Thank you for your review. We are thrilled to hear of your received service by our amazing team in store. We will pass this over to them, and we look forward to seeing you again soon! - RS
Very helpful ladies.
Very helpful ladies.
Love the fact we have a Fat Face so close to home in such a wonderful location 😊
12 August 2023
Reply from FatFace - HEBDEN BRIDGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
Super
Super, friendly, helpful staff.
A pleasure to shop there!
That is the Plymouth City Centre shop and not where the scan through the National list of shops stopped and refused to go any further.
He den Bridge???? Never been there!
11 August 2023
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hi John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat Face - Hebden Bridge - Highly Recommended
Great service yet again from Alice and Faye at Fat Face - Hebden Bridge, they have an ideal balance between familiarity and professionalism.
They have a good choice of stock and are willing to help wherever possible with any purchases or queries regarding Fat Face products.
2 July 2023
Reply from FatFace - HEBDEN BRIDGE
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The ladies in the Hebden Bridge store…
The ladies in the Hebden Bridge store today were utterly delightful! Customer service at its best, thankyou.
From the birthday girl, Mr Camo shorts & Ginny 🐶
20 July 2023
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Thank you for your feedback regarding your recent visit to our Hebden Bridge store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - HEBDEN BRIDGE
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
Such an amazing group of ladies who…
Such an amazing group of ladies who work there. Alice, Ella and Jayne are always so helpful such a value to the company
10 June 2023
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love Fat Face clothes
Love Fat Face clothes, lovely cuts and materials , easy to order and return if necessary, 5/5
Staff in the shop at Hebdon Bridge are so friendly, helpful its a pleasure shopping there.
23 May 2023
Reply from FatFace - HEBDEN BRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Love FatFace clothes
Love FatFace clothes. Good quality and last for....ever! I wish they were slightly cheaper though. Great sale options... when there's a sale.
Best jeans fit for me too.
I would happily recommend.
26 May 2023
Reply from FatFace - HEBDEN BRIDGE
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Easy and clear ordering process
Easy and clear ordering process. I like the reminder email. Collection easy and quality of product great.
19 April 2023
Reply from FatFace - HEBDEN BRIDGE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - HEBDEN BRIDGE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Helpful cheerful staff ,nice store
25 March 2023
Reply from FatFace - HEBDEN BRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - HEBDEN BRIDGE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely comfy pyjamas
Lovely comfy pyjamas, washes well and maintains shape even after drying in the dryer. Top marks!
17 March 2023
Reply from FatFace - HEBDEN BRIDGE
Hello Stephanie, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of your new pyjamas. We hope you continue to enjoy shopping with us.
Take care – KS
Reply from FatFace - HEBDEN BRIDGE
Hi Victoria
Thank you for your feedback regarding your trip to the Hebden Bridge store. It is so wonderful to read such lovely feedback!
Best Wishes DW
Hebden Bridge birthday visit
Denise and I were welcomed by Jayne and Faye. They allowed us to browse the range of clothes and listened to our comments about clothes we were interested in. They both encouraged us to try on different clothes and gave us honest feedback.
It was a pleasure to meet such helpful staff...we bought far more than we anticipated....but we are both delighted with our new clothes!
15 March 2023
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Jane at FatFace :)
I recently visited FatFace and was pleased by the outstanding customer service provided by Jane. From walking into the store, Jane greeted me with a warm smile and made me feel welcome. She took the time to understand my needs and preferences and helped me find exactly what I was looking for.
Not only was Jane incredibly helpful, but she also was able to answer all of my questions and provided valuable advice on the best styles and fits for my body type.
Jan has a wonderful personality that made my shopping experience truly enjoyable. She has a great sense of humor and a warm, friendly demeanor that instantly put me at ease.
Thank you!!
8 March 2023
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hello Bethany, Thank you for your amazing feedback regarding your experience instore. It's so wonderful for us to know that our crew were able to Tailor your experience and find just the right items for you! We do hope you continue to enjoy your visits to store. Take care - KS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.