Your shop staff were all cheerful, friendly, and so helpful, giving me the best advice. I always enjoy visiting your stores. Also, the dresses I have bought are always really good quality. Thank you!
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Your shop staff were all cheerful, friendly, and so helpful, giving me the best advice. I always enjoy visiting your stores. Also, the dresses I have bought are always really good quality. Thank you!
Company replied
Convenient collection at store, straightforward process Friendly staff Easy ordering Good sale prices The lighting needs addressing at this store, the intense spots are at eye level and blinding,... See more
Company replied
Ordered some underwear on line which was picked up at my local store.Fatface has really good quality comfortable and nice underwear...much better than much of what is in the highstreet.The cotton is s... See more
Company replied
The top is absolutely fabulous. Really thrilled to get it in the sale. Excellent quality. The delivery was delayed by several days but that wasn’t a problem
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
18/20 Bridge Gate, HX7 8EX, Hebden�Bridge, West Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from FatFace - HEBDEN BRIDGE
Helpful staff enabling me to order an unavailable size to be home delivered.
Good quality clothing.
Sizing guide I felt to be inaccurate I ordered jeans on line and length was wrong.
Easy returns however.

Reply from FatFace - HEBDEN BRIDGE
The two sales representatives who served me in your Hebden Bridge store,were very helpful, courteous, and had a pleasant disposition with a sense of humour.
I found my shopping experience today enjoyable & better because of the customer service I received.

Reply from FatFace - HEBDEN BRIDGE
Pleasant, efficient and helpful staff. Enjoyed browsing and shopping there.

Reply from FatFace - HEBDEN BRIDGE
Very helpful customer service and great pair of trousers

Reply from FatFace - HEBDEN BRIDGE
So easy to collect from shop.
And the dungarees are great quality!
V happy 😊

Reply from FatFace - HEBDEN BRIDGE
Absolutely fantastic service from both members of staff in the Hebden Bridge branch today. They kindly checked stock online that I couldn't see in store and ordered it for me.

Reply from FatFace - HEBDEN BRIDGE
Really lovely quality clothing and great people working in their stores.

Reply from FatFace - HEBDEN BRIDGE
Really great quality clothing with lots of lovely people working in their stores. Keep up the great work!

Reply from FatFace - HEBDEN BRIDGE
Quick online order and delivery to store. Friendly helpful staff. I purchased another item in store

Reply from FatFace - HEBDEN BRIDGE

Reply from FatFace - HEBDEN BRIDGE
Yet again I was pleased with my order. Took longer this time. Too arrive.

Reply from FatFace - HEBDEN BRIDGE
I made the purchase online to be collected from my local Fatface store. I felt very assured by the staff that I could try the garment on instore and if it didn't fit or unsuitable, they would deal with the return. That made me more inclined to buy it. The on line purchase was quick and easy with an email letting me know it was ready for collection. Good service from both on line and in store.

Reply from FatFace - HEBDEN BRIDGE
Very nice shop. The lady who served me, sorry I don’t know her name, was very helpful and kind.

Reply from FatFace - HEBDEN BRIDGE
Ordering and pickup straight forward, no issues. Friendly staff in store. Thank you.

Reply from FatFace - HEBDEN BRIDGE
Exceptionally friendly and helpful staff at the Hebden Bridge store
Will definitely be visiting again!

Reply from FatFace - HEBDEN BRIDGE
Very helpful ladies.
Love the fact we have a Fat Face so close to home in such a wonderful location 😊

Reply from FatFace - HEBDEN BRIDGE
Super, friendly, helpful staff.
A pleasure to shop there!
That is the Plymouth City Centre shop and not where the scan through the National list of shops stopped and refused to go any further.
He den Bridge???? Never been there!

Reply from FatFace - HEBDEN BRIDGE
Great service yet again from Alice and Faye at Fat Face - Hebden Bridge, they have an ideal balance between familiarity and professionalism.
They have a good choice of stock and are willing to help wherever possible with any purchases or queries regarding Fat Face products.

Reply from FatFace - HEBDEN BRIDGE
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.