I love the service I got at the store in Kings Cross Station. Wish they had one near me in the US. Online will do. Unique prints and patterns. Great quality, and eco friendly. The only thing is their... See more
Company replied
Location
Switch locationUnit 11 Kings Cross Station, Euston Road, N1 9AL London, London, GB
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This relates to the store at Kings Cross station. The staff were very helpful. They processed my refund quickly and easily, were knowledgeable about the products helping me to select something that I... See more
Company replied
Online Orders arrived really promptly. I chose to make necessary return to FatFace at St Pancras station, as sadly my Brighton branch closed. Staff so helpful and friendly.
Company replied
always a pleseure to shop in Fatface stores very lovey and helpful staff, whatever is online shopping or store shopping always willing to go an extra mile, thanks you soo much
Company replied
Company details
- #280 of 620 best companies in Clothing Shop
- #169 of 285 best companies in Fashion accessories shop
- #130 of 242 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 11 Kings Cross Station, Euston Road, N1 9AL, London, London, United Kingdom
- 020 7833 5786
4.6
Excellent
40 reviews
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Reply from FatFace - KINGS CROSS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful and friendly staff
Very helpful and friendly staff. Great clothes. I just wish you had a large store in central London.
26 February 2026
Reply from FatFace - KINGS CROSS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience and good service.
22 November 2025
Reply from FatFace - KINGS CROSS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
always a pleseure to shop in Fatface…
always a pleseure to shop in Fatface stores very lovey and helpful staff, whatever is online shopping or store shopping always willing to go an extra mile, thanks you soo much
14 August 2025
Unprompted review
Reply from FatFace - KINGS CROSS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGS CROSS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGS CROSS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
I love clothes quality and efficient…
I love clothes quality and efficient service in deliveries. Good service overall
10 December 2024
Reply from FatFace - KINGS CROSS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy customer
Very happy with the item, speedy delivery and it's so helpful to be able to do click and collect from a store.
Happy customer
3 December 2024
Reply from FatFace - KINGS CROSS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely blouse and trouser
Lovely blouse and trousers, right size, perfect fit and very flattering.
Ordered online picked up from store tried it on, easy peasy. Friendly staff.
15 July 2024
Reply from FatFace - KINGS CROSS
Hello Lorna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KINGS CROSS
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Tiny little shop in the station
Tiny little shop in the station , service was fine, picked up a online order, all went well, no probs 👍
2 June 2024
Reply from FatFace - KINGS CROSS
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Easy to order and easy to pick up
Easy to order and easy to pick up. Good quality clothing.
20 April 2024
Reply from FatFace - KINGS CROSS
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Strange staff.....
My refund experience was unpleasant and strange. I brought an item to refund and the staff refunded a wrong item on the receipt. So they refunded me an amount less than what I actually brought back. So far it is not unsusal. Everyone makes a mistake.
But when I spotted the error and asked them to fix it, the staff showed
obvious annoyance during the
process it as if I was wasting their
time for bringing up something totally fine. They did not say sorry or show
any signs of an apology for their mistake throughout the whole time.
Rather showed their irritation towards me.
I was quite baffled to work out what is going on and left.
When I turned my back I heard them talking about me not showing gratitude.
Again, I am baffled.
Correcting one's own mistake is not something deserves a gratitude from someone whose time was wasted from his mistake?
Expecting thank you as a social gesture requires a prerequisite of offering a simple sorry for their mistake beforehand I fear...!
I am not sure what had gotten them but may I suggest Fatface offer some stress management support or workload management to their employees so that they have less impact on them...let alone discussing about service quality.
Anyway I liked the location of the shop. Very convenient!
20 April 2024
Reply from FatFace - KINGS CROSS
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear about this experience instore. We apologise for any disappointment, or inconvenience caused.
We appreciate you making us aware of this. Please be assured we will pass your feedback on for review, and further consideration.
Our apologies again, take care. -GM
Easy to order and collect goods.
Easy to order and collect goods.
Easy and convenient to return goids
25 April 2024
Reply from FatFace - KINGS CROSS
Hi there,
Thank you for taking the time to leave us your review.
I am pleased to hear you have found our service to be convenient.
We hope to welcome you back soon.
Take care. -GM
super fast delivery and great quality…
super fast delivery and great quality stylish clothes! LOVE Fatface, hands down my favourite brand!
24 March 2024
Reply from FatFace - KINGS CROSS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent online and in-person service
Online Orders arrived really promptly. I chose to make necessary return to FatFace at St Pancras station, as sadly my Brighton branch closed. Staff so helpful and friendly.
10 October 2023
Reply from FatFace - KINGS CROSS
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Staff were welcoming
Staff were welcoming, helpful and polite. The shorts I purchased for my grandson was very well made I was very pleased with the quality, excellent. I would like the company to stock children's clothes in the shops.
17 July 2023
Reply from FatFace - KINGS CROSS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely shop at King's Cross
Lovely shop at King's Cross. Staff is helpful and friendly.
5 July 2023
Unprompted review
Reply from FatFace - KINGS CROSS
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - KINGS CROSS
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Fantastic service
This relates to the store at Kings Cross station. The staff were very helpful. They processed my refund quickly and easily, were knowledgeable about the products helping me to select something that I would enjoy, and then tried to help find the product nearby in my size. Could not have asked for better service, all with good humour and professionalism.
2 June 2023
Reply from FatFace - KINGS CROSS
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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