Everything about this shop. The clothes ,the price the ease of buying on line and particularly the staff in uyour Lincoln shop where I collected my parcel.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I saw a beautiful Summer dress which I liked the look of but thought that it would no longer suit me, now being of a certain age! I tried it on and showed it to assistant May who encouraged me... See more
Company replied
I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more
Company replied
The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... See more
Company replied
Company details
- #276 of 607 best companies in Clothing Shop
- #174 of 283 best companies in Fashion accessories shop
- #133 of 240 best companies in Men's clothes shop
- #119 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom
- 01522 589230
4.8
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Super friendly and helpful staff in the Lincoln store today. Making a return was easy and very happy with my new purchase. Will be back.
17 December 2023
Unprompted review
Reply from FatFace - LINCOLN
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Lincoln store to be so helpful and friendly. I will be sure to pass on your lovely comments to the team.
Take care, MM
I was able to talk to a staff member…
I was able to talk to a staff member (Hatty) at the Lincoln store with regards to this purchase. She happily talked me through the details of this coat. I needed something warm and longer than a typical coat for my daughter. She suggested this one. Once I checked with my daughter she liked it when I got home, I ordered online and it arrived the next day. So so happy and my daughter has had lots of comments about how nice it is. It’s lovely quality and will last to pass on to another child. Great sustainable fashion
6 December 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - LINCOLN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Was aided today by Mae in Lincoln who…
Was aided today by Mae in Lincoln who was really helpful, friendly, patient and succeeded in finding me the perfect pair of jeans after rooting through the stock upstairs. Thanks very much Mae and Merry Christmas.
8 December 2023
Unprompted review
Reply from FatFace - LINCOLN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great coat
Great coat, very warm, great fit, very comfortable, nice colour and very practical, exactly what I wanted
22 November 2023
Reply from FatFace - LINCOLN
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Reply from FatFace - LINCOLN
Good Afternoon Madeleine,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience in our Lincoln store! I will make sure this feedback is passed on, we cannot wait to welcome you back!
Kind Regards, JW
Easy smooth purchase and a great pair…
Easy smooth purchase and a great pair of trousers!
30 October 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful
My shop in Lincoln has a wide choice of goods and the staff are always very helpful
5 November 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Everything was really simple
Everything was really simple, I ordered the item it arrived in the time specified and I picked it up without a problem
22 October 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great Staff
Stopped in to have a look about, Jemma helped me and was really lovely!
2 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
No email received to advise order was ready.
No email received to advise order was ready at the store. Just a reminder email saying if I don’t collect within fourteen days from when the store received my order they will issue a refund. ????? When did they receive my order? Do you not have a tracking number that automatically sends me a notification?
23 October 2023
Reply from FatFace - LINCOLN
Hello Crissie
Thank you for your email,
I am so sorry to hear of your recent experience with us.
I can confirm that your parcel arrived on the 25th October.
EP
I ordered the wrong size jacket via…
I ordered the wrong size jacket via internet and the return service and reorder service was second to none
21 October 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Excellent products and staff! …
I was served by Hatty at the Lincoln store and she was incredibly helpful and friendly. I needed some help firstly finding my size and secondly seeing the product in different colours, Hatty gave me excellent customer service and helped me with a smile on her face. She is chatty, helpful and truly a credit to their staffing team!
23 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - LINCOLN
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Love the colour and quality of this…
Love the colour and quality of this tunic. Item was delivered on time.
16 October 2023
Reply from FatFace - LINCOLN
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great service
Thanks to Mae at FatFace Lincoln! Great service and lovely store
14 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lincoln FatFace
Last minute dash to find a new coat before a trip away. Really helpful staff, lots of options and plenty of sizes available to try. Couldn’t decide but very attentive shop-floor staff able to help me by detailing which coats were fully waterproof etc.
Maria at the till was very friendly and warm, and helped me with my BlueLight Card discount and voucher that I had to spend.
Fab shopping experience!
15 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hi Ruth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience
Great experience.
The staff in the store were helpful and worked out my length etc and gave me the details for ordering on line
The order came very quickly,
The dress was perfect and I wore it to a special occasion yesterday
This is my first buy from Fat face I will use again.
17 September 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Affordable style at Sale prices
Ordered a couple of holiday essentials in the summer sale. Ordered online, and picked up and tried on in store. Great style, and very good value for money in the Sale. Wish I could afford to browse regular priced items...! Lovely shop and nice staff.
9 September 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - SK
Autumn boots
Saw these boots in store. Wished I had bought them, so ordered on line. Super fit and quick delivery.
31 August 2023
Reply from FatFace - LINCOLN
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.