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FatFace - LONDON BRIDGE Reviews 

87
TrustScore 5 out of 5

4.8

Unit 118 London Bridge Station, SE1 9SP London, London, GB


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Rated 5 out of 5 stars

I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... See more

Company replied

Rated 3 out of 5 stars

Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... See more

Company replied

Rated 5 out of 5 stars

I went in to the store and was helped by Valentina and Evalena. Both were fantastic at helping me find the right clothes. They found the right size and style to suit me and offered authentic customer... See more

Company replied

Rated 5 out of 5 stars

Staff at London Bridge very helpful and professional and very patient. Outfits are great and quality.

Company replied


Company details

  1. #267 of 596 best companies in Clothing Shop
  2. #168 of 278 best companies in Fashion accessories shop
  3. #130 of 237 best companies in Men's clothes shop
  4. #113 of 254 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 118 London Bridge Station, SE1 9SP, London, London, United Kingdom

  • 020 7620 3044

4.8

Excellent

TrustScore 5 out of 5

87 reviews

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4.8

All reviews

(87)

12,773 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff at London Bridge very helpful and…

Staff at London Bridge very helpful and professional and very patient.
Outfits are great and quality.

28 July 2026
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Thanks you Evalena!

23 July 2026
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Thank you both so much!

I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meeting, but make me feel comfortable as well. You both SAVED my day thank you so much!!!

2 July 2026
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beatles t shirts

We went in to fat face clothing store to change two Beatles shirts bought for me for Father’s Day I wanted to change size they could not have been more helpful or funny and friendly a special mention to Evelena and Gemma brilliant. With thanks and best wishes. Mark and Laraine

30 June 2026
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service at Fat Face in London Bridge.
The team were warm, welcoming, patient and genuinely keen to attend the customer.
It is the third time I visit the store; the items I have bought are really good quality. Today I bought a lovely jean jacket.

Thank you to Valentina, SaFa and Evalena!

13 May 2026
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Fantastic service

I was served by a lovely woman named Evalena, who went above and beyond to help me. The dress I was interested in had only arrived earlier that day and hadn’t even been put on display yet, but she kindly searched through the boxes to find it for me. I tried it on and bought it immediately. Everyone was so friendly and welcoming!

7 May 2026
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

27.4.26

27.4.26, 13.07- I Just bought some clothes in the fatface London Bridge train station and I received excellent customer service from a young lady called Alison who could not do enough for me. She was so polite, warm and engaging. Thank you Alison, you’re an asset to the team.

27 April 2026
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Fast delivery

Fast delivery, item came back into stock very quickly even though in the sale. Packaged lovely with an eye mask in a pyjama case

7 March 2026
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fantastic service by Zainab and Evalena…

Fantastic service by Zainab and Evalena today at the London Bridge shop. They went above ( literally climbing over delivery boxes) and beyond to help today.

15 October 2025
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service and great products

Great service and great products. I had to return something as the size wasn't right and it couldn't have been easier and I got a refund within a couple of days.

9 October 2025
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Expand London bridges Fatface

The staff at London Bridge are very friendly helpful and give honest opinions when serving customers

7 July 2025
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent Service from Alison!

I walked into Fat Face (London Bridge) with a bit of a Friday evening dinner crisis from having picked up a bad stain on my shirt. I was in search of a good replacement to match my trousers and lo and behold I was blessed by the service of Alison! She showed such great people skills and empathy in not only understanding the desperateness of my situation, but also helping me choose a great quality shirt to match the rest of me. She was also kind enough to allow me to use the office to change in to make it in time for my dinner since there was rightfully long queue for the chanting room at fat face. Wouldn't recommend Fat Face and their wonderful employee Alison enough! What an asset to have for any organisation 😊

27 June 2025
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love FatFace

29 May 2025
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Met with two fantastic sales…

Met with two fantastic sales consultants at the London Bridge ' branch, Alison and Zainab. They helped me pick up a jumper which was on sales and the way they dealt with me, made me feel a valuable customer at Fatface. Alison and Zainab keep 😃.

8 May 2025
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A good delivery

Great delivery and amazing item

7 May 2025
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM

Rated 5 out of 5 stars

They are doing well the clothes fit as…

They are doing well the clothes fit as mentioned and of good quality.

5 May 2025
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM

Rated 5 out of 5 stars

Came in to get a last minute gift for…

Came in to get a last minute gift for my wife and Safa was serving and she as just so helpful and even wrapped the gift for me. 5 stars to Safa!

4 May 2025
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Alison at Fatface London Bridge is fantastic

I popped in to browse around Fatface London Bridge. Was fortunate to be served by Alison - who was exceptionally good in handling my questions, making suggestions and pointing me to sales items. I bought three items that I very likely would not have done, had it not been for Alison. What a lovely attitude she has to her work. Well done Alison, and thank you!
Vivienne Gordon -Turner

5 May 2025
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Thanks

Thanks! I’m very happy.

30 April 2025
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I wasn't planning on shopping for…

I wasn't planning on shopping for anything specific as I am a plus size woman and geneeally feel that I can't shop in the regular clothing shops. Today however both staff members of London Bridge FatFace were so kind and friendly and helpful. I found something that fit me comfortably as well as a lovely handbag. I left feeling happy and well taken care of and also the demeanor of the 2 staff members was respecful amd extremely positive. I WILL return to this location again.

1 May 2025
Unprompted review
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Reply from FatFace - LONDON BRIDGE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

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