I ordered a dress online and picked it up at the Lymington shop. Decided to take it home and try it on. Unfortunately even though it was a size 8 petite it was far too wide and would have made a good... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The quality of advice at the Lymington store is fantastic. They guided me through the fit options for my body shape resulting in me being able to get cloths that fit.
Company replied
FatFace Henley T-shirts will always be my favourites! And the Lymington branch of FatFace is the friendliest shop I've ever been in - and my dog agrees! :-)
Company replied
Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store. Tall fit was ordered a... See more
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 1 34/35 High Street, SO41 9AF, Lymington, Hampshire, United Kingdom
- 01590 672887
4.5
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. I’ve now bought these shorts for my son, husband and brother. They love them!!
11 August 2023
Reply from FatFace - LYMINGTON 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Great quality + superb customer service to deal with dual pricing online sale vs instore
Hi - very happy with all items ordered online and in store. Great quality: men's casual shorts, women's denim shorts and a zip-through hoodie.
Update: Also followed up with fantastic service after my review here.
I gave 3 stars as the sale email landed the same afternoon as I had shopped in-store paying full price for items that were in the sale. Very disappointing that the staff didn't (couldn't?) mention the sale and price-match it.
BUT, on seeing my review FatFace replied and got in touch, offering to price match! Within a week that's all sorted so I have had my price-match refund and am now impressed not just by the quality of products and ethics & approach of FatFace, but also by their Customer Service team too. Thank you, great service.
9 August 2023
Reply from FatFace - LYMINGTON 2
Hi Karen,
Thank you for your feedback.
We are more than happy to offer to price match sale items if they were purchased within 72 hours of the change of price. I have emailed you directly to ask for your proof of purchase so that this can be arranged.
Take care - KS
Reply from FatFace - LYMINGTON 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - LYMINGTON 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - LYMINGTON 2
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Rose cardigan
Quick and easy ordering and delivery. Very pleased with Rose cardigan. Helpful staff in shop.
20 July 2023
Reply from FatFace - LYMINGTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found ordering to be easy and that the delivery was quick. I am so glad that you have had such a great experience when you visited our Lymington store.
Take care, MM
Quality, well made, excellence...
Great packaging. High quality materials used. Excellent sewing standards, impeccable!
I bought this as a gift and sadly, it wasn't the right size.
Yet returns are no problem due to returns label given... keep up the good work FatFace...!!
19 June 2023
Reply from FatFace - LYMINGTON 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased, and that you found the returns process to be straight-foward. We hope you continue to enjoy shopping with us. Take care – LB
Great Shorts!
Just great shorts. I had bought two pairs at the FatFace in Lymington to take with me to France. They were so good - great fit, and for a bloke, great pockets - that I bought two more pairs online when I got back.
14 June 2023
Reply from FatFace - LYMINGTON 2
Hi Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great pair shorts
Great pair of shorts, good quality finish and loving the choice of lengths and colours.
31 May 2023
Reply from FatFace - LYMINGTON 2
Good afternoon, Graeme
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Easy ordering on line and quick…
Easy ordering on line and quick delivery to my local store
8 May 2023
Reply from FatFace - LYMINGTON 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality as per usual
Lovely customer service in store for collection, great quality item and a really good price.
3 May 2023
Reply from FatFace - LYMINGTON 2
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered for collection from a shop
Ordered for collection from a shop. Had to wait as two orders placed within minutes of each other were delivered on different days to my selected shop.Went to the shop to collect and try on in shop. Shame there were 3 assistants in the shop all busy talking with each other and ignoring me trying to get their attention. Not impressed. I ended up returning all items due to lack of help from the staff.
19 April 2023
Reply from FatFace - LYMINGTON 2
Hi Sam,
Thank you for taking the time to leave your review.
I am sorry to hear that you had a disappointing visit to our store - I will be in touch with to investigate this further.
If you need any further help with anything, please do reach out to us on 03301240000.
Take care, LE
Good choice of quality clothing .
Good choice of quality clothing .
Good Delivery time.Shame I couldn’t do pick up from store app wouldn’t let me choose the option.
18 April 2023
Reply from FatFace - LYMINGTON 2
Hi there, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, LE
A repeat experience
A repeat experience. I loved the first item. Perfick fit. Soft and comfortable. Lovely tone of colour. So I ordered two more the same in the sale in different colours. So delighted.
Staff are friendly.
12 April 2023
Reply from FatFace - LYMINGTON 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The staff in Lymington were…
The staff in Lymington were approachable, friendly and helpful.
1 November 2022
Reply from FatFace - LYMINGTON 2
Good afternoon!
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lymington store.
Take care, JB
Easy to order
Easy to order, delivered within 2 days, perfectly packaged, beautiful product...
21 October 2022
Reply from FatFace - LYMINGTON 2
Thank you for your amazing review. We are thrilled to hear that you are happy with your order :) - RS
Shopping
Helpful staff, friendly, efficient,and selling great quality clothing
Nothing is too much trouble for them. Fab team !
15 October 2022
Reply from FatFace - LYMINGTON 2
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very nice customer service very…
Very nice customer service very friendly too I will go agian plus I got a good bargain too had extra 20% off which I liked . Defo going agian to shop soon
3 September 2022
Unprompted review
Reply from FatFace - LYMINGTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Lovely service
Lovely service, all the ladies were very friendly and cheerful & products were fab!! I’ll definitely be back 😊
27 August 2022
Unprompted review
Reply from FatFace - LYMINGTON 2
Hi Adele, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful staff - love the shop
Always nice to visit Fatface - friendly helpful staff always on hand. very helpful with stock availability if they dont have it in store.
25 August 2022
Reply from FatFace - LYMINGTON 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.