I was shocked recently when I went into fat face and I purchased two pair of underwear and three pair of socks. These were nothing special and just normal apparel. The price came to $58 plus tax. Sorr... See more
Company replied
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I visited a store and had a lovely experience with the help of a kind sales person who offered pointed advice (a young lady). Then I ordered the sweatshirt online, and I love it! It is so cozy and wel... See more
Company replied
Our 2 1/2 yr old grandson loved both alligator shirt and hoodie! It was an immediate hit! Many thanks.
Company replied
Love the quality of the shirt and the help from the local sales person was fabulous. Also, arrived very quickly from UK. Thank you very much!
Company replied
Company details
- #279 of 617 best companies in Clothing Shop
- #168 of 282 best companies in Fashion accessories shop
- #128 of 242 best companies in Men's clothes shop
- #118 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
92 Washington Street, MA 01945, Marblehead, Massachusetts, United States
- 781 476 2410
3.5
Average
9 reviews
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I was shocked recently when I went into…
I was shocked recently when I went into fat face and I purchased two pair of underwear and three pair of socks. These were nothing special and just normal apparel. The price came to $58 plus tax. Sorry, but your prices are just way too high. Comparatively, I didn’t think these items had any better quality than anything that I purchased before. I didn’t think it was worth it and I returned the items. I won’t be making that mistake again. I find it incredibly ironic that the icon that you choose is a VW bus. I grew up with VW buses and I’ll tell you, the people who used them certainly couldn’t afford $58 for underwear and socks! I haven’t been under a rock, and I understand the price of things, but that’s just way too high for those items. Good luck.
15 July 2024
Unprompted review
Reply from FatFace - MARBLEHEAD MA
Good morning,
Thank you for taking the time to leave us this review.
I am sorry to read that this. We will be sure to pass your feedback on to the appropriate department to look into
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care. -LA
Reply from FatFace - MARBLEHEAD MA
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our product's quality.
Have a lovely day!
Take care, SK
Very good service and delivered…
Very good service and delivered promptly and refund sorted promptly.
22 July 2023
Reply from FatFace - MARBLEHEAD MA
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Beautiful clothing!
I visited a store and had a lovely experience with the help of a kind sales person who offered pointed advice (a young lady). Then I ordered the sweatshirt online, and I love it! It is so cozy and well made. Oh, and the sweater I purchased at the store is also wonderful!
3 July 2023
Reply from FatFace - MARBLEHEAD MA
Hi Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the quality of the shirt and the…
Love the quality of the shirt and the help from the local sales person was fabulous. Also, arrived very quickly from UK. Thank you very much!
26 June 2023
Reply from FatFace - MARBLEHEAD MA
Good afternoon, John
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Marblehead store.
Take care, JB
Our 2 1/2 yr old grandson loved both…
Our 2 1/2 yr old grandson loved both alligator shirt and hoodie! It was an immediate hit! Many thanks.
1 May 2023
Reply from FatFace - MARBLEHEAD MA
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I could not believe how quickly my…
I could not believe how quickly my order came, all the to California! I love the clothes at Face Face and travel to the North East (New England) twice a year, and Fat Face is where I buy my entire wardrobe. The clothes are beautifully made and I don’t see myself coming and going in California as the shop isn’t here (yet). I have received so many compliments on the dresses and they are very feminine. I’m so glad I’m a woman and can enjoy dressing up!
7 July 2022
Reply from FatFace - MARBLEHEAD MA
Good Morning Cristina
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Reply from FatFace - MARBLEHEAD MA
Hi there
Glad you found in store ordering was trouble free and our team were able to look after you. Great new dress, like it! MJ
Winter hat
Love the hat. Very soft, not too tight and large enough to fit my long hair inside. Love the soft grey color!
1 April 2022
Reply from FatFace - MARBLEHEAD MA
Good Morning Brigitte
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase.
Enjoy your weekend!
- EP
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