I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirle... See more
Company replied

85 High Street, Meadowhall Shopping Centre, S9 1EN Sheffield, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirle... See more
Company replied
Visited Fat Face store in Sheffield to buy a pair of jeans. Tried the style and size l wanted omly to find the regular length was too short. Informed by the assistant that they don't keep stock of... See more
Company replied
Bought something online with delivery in store. Not only I absolutely love the item bought but also the service in store. Acknowledged with a smile is the perfect customer service in my opinion. (Mead... See more
Company replied
Fantastic, my main reason for clothing order was I wanted a pair of jeans & fatface did a short length. I’ve tried various other stores & ordered short/petite, all the pairs I ordered the inside l... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
85 High Street, Meadowhall Shopping Centre, S9 1EN, Sheffield, South Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality goods, good pricing and easy pick up from one of the fatface stores

Reply from FatFace - MEADOWHALL 2
Excellent sales staff at Meadowhall, my first time in Fatface def will not be my last ,

Reply from FatFace - MEADOWHALL 2
I liked a pair of trousers in the Meadowhall shop, great style in a lovely lightweight material for this hot summer. Sadly, the colour I liked was not in stock in my size. The assistants were very helpful and they provided the details so that I could find them online and which made ordering straightforward. My order arrived quickly and well packaged. No probs.

Reply from FatFace - MEADOWHALL 2
I always buy the majority of my clothes from Fatface I love the designs and the choice of fabrics.
Always a pleasure to deal with the lovely staff at Fatface Meadowhall.

Reply from FatFace - MEADOWHALL 2

Reply from FatFace - MEADOWHALL 2
Had to make a return as I got same item in smaller size on line staff were very friendly and obliging nothing is too much trouble for them they are an asset to the brand

Reply from FatFace - MEADOWHALL 2
Always the best quality and fantastic delivery.
Thank you FatFace.

Reply from FatFace - MEADOWHALL 2
Ordered Sunday for delivery to store Monday. Apparently then delivered to wrong store. Arranged they would be delivered to my address on the Tuesday. Never arrived. Ditto Wednesday. Now after several phone calls at store awaiting my collection. Dreadful service.

Reply from FatFace - MEADOWHALL 2
Very happy with my purchase. A sale item so good bargain. Staff lovely and very helpful. Happy customer 💝

Reply from FatFace - MEADOWHALL 2
Always so easy to collect and return items in store. Lovely friendly helpful staff

Reply from FatFace - MEADOWHALL 2
A lovely lady phoned me to apologise for not having the hoodie I wanted in the next size so explained how I could send it back great customer service I have managed to get one in a large and it’s fits perfect thank you for all your help .

Reply from FatFace - MEADOWHALL 2
Love the quality of the clothes, opportunity to pick the items up in store if purchased online and return them if not wanted with such ease. Staff are always friendly and helpful in store.

Reply from FatFace - MEADOWHALL 2
Really helpful staff in store. Ordered multiple sizes and was easy to return the ones that didn’t fit. Refund for these granted quickly.

Reply from FatFace - MEADOWHALL 2
Great Henley t shirts - excellent quality; but, no communication from FatFace to say they were waiting to be collected from the Meadowhall store!

Reply from FatFace - MEADOWHALL 2
Gorgeous styles and wonderful quality
Staff always helpful friendly and welcoming. Very professional with great knowledge of the products they are selling
Have recommended this store to all my family and friends

Reply from FatFace - MEADOWHALL 2
Easy to find what wanted and the order process was straightforward as expected. I opted to collect from my nearest shop and was given a collection day of Friday. However, on Friday morning I received a message saying that there would be a delay and to wait for a notification. Later on Friday I received another message saying that my order was ready to be collected. Something clearly went wrong. I hope next time I don’t encounter the same issue, as I had to change my plans for the day.

Reply from FatFace - MEADOWHALL 2
Love the shop, it was easy to place the order and it was delivered on time. Will buy from Fatface again.

Reply from FatFace - MEADOWHALL 2

Reply from FatFace - MEADOWHALL 2
I was kept well informed about the progress of my order and fiund Fatface a good company to deal with and order from .Well done!

Reply from FatFace - MEADOWHALL 2
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.