Had amazing customer service from Charlie and Pam at Monmouth FatFace. I had stupidly lost my giftcard and they went above and beyond - making calls and finding all solutions to help me successfully r... See more
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The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... See more
Company replied
Very efficient despatch, easy to order and easy to collect from store. Love my crochet top.
Company replied
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... See more
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Company details
- #271 of 604 best companies in Clothing Shop
- #171 of 280 best companies in Fashion accessories shop
- #133 of 239 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
81 Monnow Street, NP25 3PS, Monmouth, Gwent, United Kingdom
- 01600 775648
4.7
Excellent
79 reviews
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Lovely store
Lovely store, helpful staff, lots of genuine sale items at half the price, very happy customer
21 August 2022
Reply from FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent staff at Cardiff & Monmouth…
Excellent staff at Cardiff & Monmouth shop, so helpful & friendly. The clothing are excellent quality, even my husband was impressed & loved the mens clothes.
24 July 2022
Unprompted review
Reply from FatFace - MONMOUTH
Good afternoon,
Thank you for leaving us this review about your recent visits to our Cardiff and Monmouth Stores. Please be assured that this feedback will be passed on to the stores.
Have a great day!
Take care, EG
Excellent service
23 July 2022
Reply from FatFace - MONMOUTH
Good afternoon,
Thank you for your 5* review. It is great to hear how happy you with the service you received.
Have a great day!
Take care, EG
Returned an item purchased online to a…
Returned an item purchased online to a store - v v helpful staff
16 July 2022
Reply from FatFace - MONMOUTH
Hi Janine, thank you for your 5* review on your recent visit to Monmouth. I am so pleased to hear you had a positive visit and the Crew were able to help you. This will be passed onto them. Take care, LE
Love the clothing
Love the clothing. Always happy staff in our local store in Monmouth. Lots of choice for adults. The children's range is fantastic but not as much choice in the Monmouth store, but it's not too far to the Hereford store for extra choice.
19 June 2022
Reply from FatFace - MONMOUTH
Good afternoon Jess!
I am so happy to read what a positive experience you had in the Monmouth store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend - DW
Love the guy that served us
Love the guy that served us. Friendly, professional and competent 😁
18 June 2022
Unprompted review
Reply from FatFace - MONMOUTH
Hi Jo
thank you for your 5* review on the Monmouth store - this is really wonderful to hear! LE
Reply from FatFace - MONMOUTH
Good afternoon, Gynette
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Monmouth store.
Take care, JB
Excellent customer service
Excellent customer service from the Monmouth store when I needed to exchange online purchases.
Great 20% off deal too.
25 April 2022
Reply from FatFace - MONMOUTH
Good afternoon,
Thank you for your 5* review. It is lovey to hear that our Monmouth store were so accommodating. I will make sure that your feedback is passed onto the store directly. Many thanks-AB.
Brilliant staff member in Monmouth
Brilliant staff member in Monmouth. Helped me above and beyond. Love the clothes. Lasting quality and always look good.
23 April 2022
Reply from FatFace - MONMOUTH
Hi Penny, thank you for your lovely review on the Monmouth Store - this is wonderful to hear! Take care, LE
Very large for the size ordered.
Ordering and delivery was perfect.
I like jumpers to be big so I got the size I normally buy. Sadly this jumper was far too big. I could do with at least 2 sizes smaller.
21 April 2022
Reply from FatFace - MONMOUTH
Good morning, Mary
Thank you for the review, I am sorry to hear that you are unhappy with the sizing of the Katy Jumper. By all means feel free to return the jumper to our warehouse for a refund or one of our stores who will be able to assist in either a refund or exchange. JB
Reply from FatFace - MONMOUTH
Good Morning Carol
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Monmouth store. Please be assured that this will be passed onto the crew members involved for you.
Happy Easter. - EP
Reply from FatFace - MONMOUTH
Hi Thank you for your review and I am pleased to read that you received such good service from the staff in our Monmouth Store. Have a lovely weekend, LM
Reply from FatFace - MONMOUTH
Hi Sandra,
Thank you for your 5* review. I will make sure that your comments are passed onto the store. Many thanks-AB.
Good quality clothing
Good quality clothing. Friendly, helpful and courteous staff. Thankyou
3 February 2022
Reply from FatFace - MONMOUTH
Hiya,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about service and clothing. LM
Always excellent
Always excellent. Items sent out really quickly. I forgot to add my postage discount and after emailing them they replied quickly and refunded me the difference. Great service and great goods.
1 December 2021
Reply from FatFace - MONMOUTH
Hi Lyn,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items and the service you received. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Birthday gift much appreciated
Bought jumper for my son in law who is very tall and slim. Jumper is lovely and very soft. He is very happy with it.
28 November 2021
Reply from FatFace - MONMOUTH
Hi there, Thank you for your 5* review - I am really pleased to hear that your son in law is happy with the jumper that you bought. That's really great to hear :)
All the best - LE
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