Bought a lovely sea green collared top and matching necklace as birthday gifts. Delighted with the items as was the recipient. Very positive in store experience, well layed out, easy to navigate my wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
- easy ordering - fast delivery for collection to the shop - no-fuss handover in the shop - superfriendly staff For me as coming from abroad regularly it's a must to visit the Perth FF shop each... See more
Company replied
Very prompt delivery after ordering. Staff in shop always extremely pleasant and helpful. The tops I purchased in sale are lovely, very good quality as always.
Company replied
Welcoming, friendly, and helpful staff, who appear to be interested and enjoy their work. Good quality product, good colour. Had to take a size bigger, xl, as I found the large fitted a bit neat. This... See more
Company replied
Company details
- #287 of 622 best companies in Clothing Shop
- #168 of 282 best companies in Fashion accessories shop
- #130 of 239 best companies in Men's clothes shop
- #120 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 2 52/108 High Street, PH1 5TH, Perth, Perthshire, United Kingdom
- 01738 622446
4.8
Excellent
137 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - PERTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - PERTH
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order and that you found the service you received to be great even with refunds.
All the best, MM
Reply from FatFace - PERTH
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Reply from FatFace - PERTH
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - PERTH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful staff
I was unable to collect my order in person so I called the Perth store. The assistant was so helpful ......a pleasure to talk to. Certainly encourages me to shop there again. Full marks.
10 December 2023
Reply from FatFace - PERTH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Perth store to be so helpful with your click and collect order. I will be sure to pass on your lovely comments to the team and I hope you continue to enjoy your experiences with us.
Take care, MM
Always the best service when shopping…
Always the best service when shopping or collecting in store.
Great staff who seem happy at work.
10 December 2023
Reply from FatFace - PERTH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Perth store to be so helpful and happy. I will be sure to pass on your lovely comments to the team.
Take care, MM
lovely staff, great service, quality producty
The staff are always lovely and friendly and I love the style of everything- I would buy the whole shop if I could. Service is always easy in store and online.
4 December 2023
Reply from FatFace - PERTH
Hello Alex
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Extremely helpful staff
Extremely helpful staff. Good quality clothing. Couldn’t fault.
28 November 2023
Reply from FatFace - PERTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - PERTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
What more do you want!
Product delivered quickly to local store and staff friendly and efficient.
Good price too!
What more do you want 😀
21 November 2023
Reply from FatFace - PERTH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Didn't plan to buy anything else when I…
Didn't plan to buy anything else when I collected my boots but spotted a beautiful jacket and couldn't resist. Easy to order and delivery ahead of schedule. Quality purchase
21 November 2023
Reply from FatFace - PERTH
Hi Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
Great quick delivery of my dress. Easy to pick up at the shop in Perth. Thank you.
30 October 2023
Reply from FatFace - PERTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Your member of staff was friendly
Your member of staff was friendly, polite and helpful.
24 October 2023
Reply from FatFace - PERTH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great fit leggings
Placed my order on the website which was extremely easy to navigate.
Unfortunately I had to return 1 item but that was down to my shape rather than any quality issue. Staff in the Perth branch were extremely helpful when I went in to the store to return.
1 October 2023
Reply from FatFace - PERTH
Good afternoon, Moira
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon online or at our Perth store.
Take care, JB
Quick and simple process
Quick and simple process, and speedy delivery to shop, staff in shop always polite and welcoming
30 September 2023
Reply from FatFace - PERTH
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful in store service.
Collected my item from Perth the other day. Really helpful assistant, allowed me to try the item on before I took it home to save a potential return journey. Great service alround.
20 September 2023
Reply from FatFace - PERTH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - PERTH
Good afternoon, Sandra
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - PERTH
Thank you for your 5* review regarding your recent visit to our Perth store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - PERTH
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.