I bought this for my wife’s birthday and she LOVES it. No dramas about the order in fact it was excellent
Company replied
Location
Switch locationUnit 39 Queensgate Shopping Centre, PE1 1NH Peterborough, Cambridgeshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fatface usual quality. Despatched very quickly. Collected at Peterborough store. Staff pleasant & friendly. I ordered two childrens items a sweatshirt & leggings. Both really nice. Purchased with dis... See more
Company replied
Ordered several items in the Sale and unfortunately had to return a couple of item as not suitable. The two members of staff who assisted me with refund and then an additional purchase were both f... See more
Company replied
Myself and my husband use Fat face a lot. My husband was given a gift card for christmas, and ordered online two shirts, one full price and one in the sale paying the extra , both XL. The delivery was... See more
Company replied
Company details
- #276 of 607 best companies in Clothing Shop
- #170 of 281 best companies in Fashion accessories shop
- #132 of 242 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 39 Queensgate Shopping Centre, PE1 1NH, Peterborough, Cambridgeshire, United Kingdom
- 01733 565696
4.7
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought this for my wife’s birthday…
I bought this for my wife’s birthday and she LOVES it. No dramas about the order in fact it was excellent
27 January 2026
Reply from FatFace - PETERBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the quality and range of…
I love the quality and range of clothes. Delivery is so quick and any returns easy.
19 August 2025
Reply from FatFace - PETERBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good value and well made everyday…
Good value and well made everyday underwear. Quick and easy to collect. Would recommend
11 May 2025
Reply from FatFace - PETERBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really quick delivery service from…
Really quick delivery service from ordering your items to receiving them.
8 May 2025
Reply from FatFace - PETERBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Best shopping experience
I have never had such a happy shopping experience like today. I arrived to the store unsure of what to get for a date, I didn’t know where to start.
Hannah approached me, she was so friendly, and when I told her I was gonna have a date and needed an outfit, she took the job seriously, not only she gave me options, she helped me find my perfect size, which surprised me as it was many sizes smaller than what I thought I was. I left the store feeling so good about myself.
Hannah was so nice, welcoming and friendly, it felt like I was shopping with a friend, and I know if I ever need to buy anything else, she will be the one I will go to!
This is an example of excellent customer service!!
Thank you Hannah! x
3 April 2025
Unprompted review
Reply from FatFace - PETERBOROUGH 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Peterborough store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Casual comfortable elegant cap
24 February 2025
Reply from FatFace - PETERBOROUGH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CT
Dly was very efficient
Dly was very efficient. Quality not go good just looked and felt poor quality so I am returning this item.
5 December 2024
Reply from FatFace - PETERBOROUGH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - PETERBOROUGH 2
Hello Susan
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff the…
Really helpful staff to locate the cardigan size on line as not in store. Lovely product. Sizing varies a lot from style to style so on line not so good to judge.
12 August 2024
Reply from FatFace - PETERBOROUGH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and collect
12 August 2024
Reply from FatFace - PETERBOROUGH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service
Excellent service. Staff in shop where I collected were very friendly too.
11 July 2024
Reply from FatFace - PETERBOROUGH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Reply from FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
Reply from FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave us your 5* review.
We are pleased to hear your positive feedback regarding one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - PETERBOROUGH 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – CD
Lovely clothes
Easy to order on line and good service in the store, with fast delivery and quality clothes
13 June 2024
Reply from FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Fantastic customer service in your…
Fantastic customer service in your Peterborough store today. Shelley & Beth were so helpful and friendly. I bought three lovely pairs of trousers that I would not have considered looking at without their help. Thank you
18 June 2024
Unprompted review
Reply from FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores, and received such great customer service. We look forward to welcoming you back soon!
Take care. -GM
Michelle was excellent in helping me…
Michelle was excellent in helping me decide on my red dress. Thank you great service.
5 June 2024
Unprompted review
Reply from FatFace - PETERBOROUGH 2
Good Afternoon,
Thank you for sharing your recent experience in our Peterborough store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
Take care, ED
amazing service at Peterborough…
amazing service at Peterborough Queensgate Store, from Beth and Shelly.
Amazing and great customer service, and pointed me in the directiin of what I needed, great service. Thank you.
4 June 2024
Unprompted review
Reply from FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read you have received such great customer service in one of our stores! We hope you love your purchases and look forward to welcoming you back soon.
Take care. -GM
Beautiful top
Beautiful top. Very well made. Think it will be in my wardrobe for a long time. Also returned one top to shop. Nothing wrong with it just “wasn’t me” lovely staff very friendly.
14 May 2024
Reply from FatFace - PETERBOROUGH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing staff
The staff were amazing! Needed to return items but e-receipt from another store not received due to a typo. Katie found the receipt on the system and sorted it all. They couldn’t have been more helpful or reassuring. Thank you so very much
18 May 2024
Unprompted review
Reply from FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We are pleased the crew were able to assist you with this, and look forward to welcoming you back soon.
Take care. -GM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.