Always good to collect something from the FatFace store in Plymouth. I often end up buying more when I’m there. Lovely styles, well made and well finished.
Company replied
Location
Switch locationUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
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See what reviewers are saying
I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... See more
Company replied
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... See more
Company replied
Quick delivery of order. Up to date notifications of progress of order. Friendly helpful staff always. Important to try items as sizing can sometimes vary depending on product
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #170 of 280 best companies in Fashion accessories shop
- #129 of 236 best companies in Men's clothes shop
- #116 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, United Kingdom
- 01752 601589
4.7
Excellent
279 reviews
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Great customer service
Emma and Jake were really helpful and friendly in store. Emma saw me struggling with multiple items to try on and offered to take them to the changing room for me. She then went above and beyond in offering further assistance in finding the items I needed to buy. This was actually really appreciated, because I have trouble in standing for long periods of time and her help enabled me to come away with what I needed. Emma and Jakes customer service stood out and provided me with a fantastic shopping experience!
1 August 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Pull your finger out Plymouth store!
I would love to give a 5 star review but seeing as I’m still waiting - again - for the Plymouth store to tell me my order is ready for me to collect it, I can’t.
10 July 2023
Reply from FatFace - PLYMOUTH 2
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear that you did not receive an email letting you know your order was ready to collect. Upon looking into it, I can see that the Plymouth store received your order and marked it as ready to collect on 14/07. They'll hold it for two weeks, so you have until 28/07 to collect it.
I'd advise checking your junk emails just in case the email went there, but if you didn't get a confirmation email please let us know and we can look into it right away. You can email us on customerservices@fatface.com.
All the best, LB
All of the team were helpful
All of the team were helpful, happy and could not do enough to make my experience a good one.
15 July 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Millie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Kyra
Kyra, the lady managing the changing rooms was very helpful and happy, fetching a different size for me.
4 June 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care, KS
Staff were really helpful.
5 May 2023
Reply from FatFace - PLYMOUTH 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this fat face store in Plymouth
I love this fat face store in Plymouth, the staff are warm friendly helpful and knowledgeable
1 May 2023
Reply from FatFace - PLYMOUTH 2
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy with service
Very happy with service. Used click and collect service to Plymouth store. Staff very helpful and friendly and helpful.
29 April 2023
Reply from FatFace - PLYMOUTH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Quick and stress free pick up
I ordered online for collection at the store. My product arrived within the stated date and collection was quick and stress free
1 May 2023
Reply from FatFace - PLYMOUTH 2
Hi Tony,
Thank you for leaving us this 5* review!
I'm glad that you had a good online shopping experience and that the collection process was easy. I hope you enjoy your new purchase.
Have a great day!
JH
Love fat face clothes
Love fat face and the Plymouth store where I shop. Staff are always friendly and helpful. Store is always tidy and looking good. Love fat face clothes as they fit well and suit my style.
18 April 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Items ordered arrived very quickly
Items ordered arrived very quickly. I needed to return 2 items which I did using the Plymouth store - staff were very helpful and friendly.
18 April 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The website was easy to navigate
The website was easy to navigate. I was kept informed about the progress of my order and the staff at the chosen store were very attentive and helpful
21 April 2023
Reply from FatFace - PLYMOUTH 2
So happy to hear of your easy shopping experience with us! We look forward to welcoming you back soon! - RS
Lovely friendly staff and very helpful
20 April 2023
Reply from FatFace - PLYMOUTH 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Plymouth store - this is great to hear. Take care, BP
Reply from FatFace - PLYMOUTH 2
Good afternoon, Julie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Reply from FatFace - PLYMOUTH 2
Hello Sarah, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - PLYMOUTH 2
Hello Sarah,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our product's fit and size.
Have a lovely day!
Take care, SK
Reply from FatFace - PLYMOUTH 2
Hello Jane,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Helpful friendly staff
22 March 2023
Reply from FatFace - PLYMOUTH 2
Good afternoon, Sally
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Reply from FatFace - PLYMOUTH 2
Hello Sue,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received and that you find the ordering system easy.
Have a great day! DW
Customer service assistant was rude,i…
Customer service assistant was rude,i waited for ages whilst she talked to a colleague about that evening plans.
She signed when i said i was returning items and then was abrupt
9 March 2023
Reply from FatFace - PLYMOUTH 2
Hi, I am very sorry to hear this. I will certainly feedback your comments. In the meantime if you have not received your refund, then please get back in touch with our Customer Services Team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Awful customer service
Awful customer service. Employees are very rude.
11 March 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Jenna,
Thank you for leaving us your review and we are sorry to learn of your experience. We have sent an email requesting some further information so that we can look into this further for you. Thank you, SC
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