I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred... See more
Company replied
Your order to store service is a shambles. 3rd time I have used it and problem every time with delays and misinformation. Will not use this service again.
Company replied
Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to... See more
Company replied
Company details
- #286 of 620 best companies in Clothing Shop
- #167 of 285 best companies in Fashion accessories shop
- #133 of 243 best companies in Men's clothes shop
- #121 of 260 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20/22 High Street, RH2 9AY, Reigate, Surrey, United Kingdom
- 01737 243103
4.6
Excellent
83 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have always had good experience with…
I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I have had occasion to return an on line purchase and have always found them helpful and honest dealing. I recommend this brand.
5 March 2026
Reply from FatFace - REIGATE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Easy to use website
Easy to use website, quick delivery to a local store.
Good communication throughout process.
Friendly staff when I went to collect items
8 January 2026
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff, good prices
Great staff, always so helpful and nothing is too much trouble
5 January 2026
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Product bought in sale
Product bought in sale. Order process easy, delivery to local shop reasonably prompt. Product in good order and an attractive style.
2 January 2026
Reply from FatFace - REIGATE 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Great shopping experience
On line ordering easy as is returns process. Shop experience in Reigate always great, excellent customer service from knowledgeable staff.
6 January 2026
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficient service
Item arrived on time for collection.
T shirt looks good quality. Happy with the purchase.
20 December 2025
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service just works
Order placed on line for delivery into my local branch - worked perfectly. Very happy with the item ordered, excellent quality and well priced.
15 November 2025
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Went to the Reigate Store and was…
Went to the Reigate Store and was helped by Robert the manager there who was so helpful with my gift receipt exchange!
Great service! Will definitely go back!
24 November 2025
Unprompted review
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My order has not been delivered
24 October 2025
Reply from FatFace - REIGATE 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Easy to order, and order was on time.
Easy to order, and received my order quickly, staff were very helpful in the Reigate store.
18 August 2025
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy return and exchange!
Easy return and exchange!!
Friendly and informative service. Fast delivery.
1 June 2025
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely dress.
Lovely dress.
Size just perfect, not too voluminous and the colour is lovely, more coral than orange.
Collected from store.
Glad they are doing click and collect again.
3 May 2025
Reply from FatFace - REIGATE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order on line and get delivered…
Easy to order on line and get delivered to store. Good quality product
19 December 2024
Reply from FatFace - REIGATE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
order to store service is a…
Your order to store service is a shambles. 3rd time I have used it and problem every time with delays and misinformation. Will not use this service again.
2 November 2024
Reply from FatFace - REIGATE 2
Hello Lisa
Thank you for taking the time to leave your review.
This doesn't sound right, and not the experience we want our customers to receive. Please email fatfacereviews@mail.fatface.com for help.
Thank you, LE
Excellent service from start to finish
Excellent service from start to finish. Easy to order, delivered to local store and a beautifully made product. I will be shopping at Fatface again.
22 August 2024
Reply from FatFace - REIGATE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - REIGATE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Everyone is kind and always smiling…
Everyone is kind and always smiling make shopping there a good experience 🥰👋👍
6 August 2024
Reply from FatFace - REIGATE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.