Staff in the Shrewsbury store , are attentive ( whilst not overbearing ) and strive to get the best option to you, if not in store stock on the day . Thanks especially to the young man who helped o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Online order very straightforward and delivery as expected Have since been into Shrewsbury store and purchased other items, nice well kept store with very friendly staff with good customer service s... See more
Company replied
I had a fabulous experience shopping in store. Since having my baby my body has changed and I couldn't find anything that fitted/looked right in any other shop. The ladies in Fatface were incredible a... See more
Company replied
Ordered two holiday shirts, really nice quality, and excellent value too, as they were reduced by 20% in the sale. Ordered online, and delivered quickly and collected in store. Only gripe is why oh... See more
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
4 The Square, SY1 1LA, Shrewsbury, Shropshire, United Kingdom
- 01743 272975
4.7
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service lovely staif Nothing is…
Great service lovely staif Nothing is too much trouble I do online shopping but have it delivered to the shop.It's safer that way , staff always Pleased to see you.
23 February 2026
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Would recommend
Sweatshirt was bought as a gift and recipient was very happy with it.
16 February 2026
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful prompt service
9 February 2026
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Happy with my new PJ bottoms
Happy with my new PJ bottoms, very nice and especially at sale price. Good service by and nice long-lasting products from Fat Face for a number of years.
7 February 2026
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pain free and even joyful 😁 clothes shopping experience
The convenience of being able to order to the store, try on and then return any things that didn’t fit or weren’t as expected, straight away. It really is a joy
17 January 2026
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The best you can get
Everything about FatFace is excellent from the customer service in shops to on line delivery. Especially the efforts made in the Shrewsbury shop to make you feel welcome as soon as you enter by just greeting you with a smile. Again great product with a great service to back it up.
6 January 2026
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Got a lovely coat
Got a lovely coat - the store assistant in Shrewsbury store helped me try it on it was the last one in my size but I wanted to go away and think about it. The next day mum said she would like to get me the coat as a gift - wondering if it would still be there I realised I was able to call the Shrewsbury store directly the next day and speak to a store assistant who helped to get it put aside for me to collect the following day. All of the staff were so lovely and helpful and I came away with the lovely coat and a fabulous customer experience- thank you all.
24 December 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good
All good, quick delivery, all together no having to wait for the odd thing.pleased with everything.
4 December 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Highly recommended.
Ordering on line is very easy. Delivery was prompt. Staff in shop where we collected the order were very friendly and efficient.
4 December 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Good service
Good service. Item ordered was available in my chosen store exactly of the day I had chosen.
Staff were very friendly and helpful when I came to collect the item.
4 December 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - SHREWSBURY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Great service
Great service especially Glenda who went well out of her way to help. Many thanks 👍
2 December 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service from Glenda and Emma…
Great service from Glenda and Emma today. I appreciated the help whilst purchasing a scarf as a gift
19 November 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful customer service…
Wonderful customer service…. as always! Emma and Glenda are just marvellous.
19 November 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Supposed to be dog friendly but staff scared of dogs!! Ridiculous.
Called in to buy a couple of warm shirts for winter at the Shrewsbury branch, we are regular customers and our dog drags us in there as she loves a cuddle and treats from the staff. Today however as we entered the branch our dog Tilly fussed a member of staff but I was told not to go near the till area as the member of staff there didn't like dogs. We walked out and bought the shirts elsewhere. Maybe if you're advertising a dog friendly company you should recruit dog freindly staff.
8 November 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Good morning, David
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your recent visit wasn’t as warm as usual. We know how much our regulars (and their dogs!) mean to us. While we always aim to create a welcoming environment for everyone, we also respect the wishes and comfort of our team members. We hope you can understand that balance, and we’d love to welcome you and Tilly back soon.
Thank you, LE
Lovely jacket
Lovely jacket. Perfect fit. Staff in store very helpful when I collected it. The same great quality we expect from Fat Face.
23 October 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Having seen the Hoodie last year
Having seen the Hoodie last year, I was delighted to find it on-line, in stock, in my size and in the sale. A Great purchase all round!
7 September 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast delivery to shop
Fast delivery to shop, good communication, easy pickup, helpful staff
3 September 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Outstanding Quality
Absolutely fantastic service. Quality of the goods are very high. My favourite shop of all time. Thank you.
31 August 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.