Emma and kieran were fabulous - v helpful and polite - went over and above! Highly recommend x cheers guys!
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I had a fabulous experience shopping in store. Since having my baby my body has changed and I couldn't find anything that fitted/looked right in any other shop. The ladies in Fatface were incredible a... See more
Company replied
I originally ordered jeans online but went into Shrewsbury to exchange them as they didn’t fit. As ever the staff in town were super helpful. I always leave that shop with a smile. A lot of retailers... See more
Company replied
Ordered on line, click and collect from Fat Face, local branch in Shrewsbury. Staff are lovely and always helpful. Loved the scarf, bought as a present, colours were gorgeous, beautiful fabric and c... See more
Company replied
Company details
- #272 of 600 best companies in Clothing Shop
- #168 of 278 best companies in Fashion accessories shop
- #131 of 236 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
4 The Square, SY1 1LA, Shrewsbury, Shropshire, United Kingdom
- 01743 272975
4.7
Excellent
154 reviews
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Great service from Glenda and Emma…
Great service from Glenda and Emma today. I appreciated the help whilst purchasing a scarf as a gift
19 November 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful customer service…
Wonderful customer service…. as always! Emma and Glenda are just marvellous.
19 November 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Supposed to be dog friendly but staff scared of dogs!! Ridiculous.
Called in to buy a couple of warm shirts for winter at the Shrewsbury branch, we are regular customers and our dog drags us in there as she loves a cuddle and treats from the staff. Today however as we entered the branch our dog Tilly fussed a member of staff but I was told not to go near the till area as the member of staff there didn't like dogs. We walked out and bought the shirts elsewhere. Maybe if you're advertising a dog friendly company you should recruit dog freindly staff.
8 November 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Good morning, David
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your recent visit wasn’t as warm as usual. We know how much our regulars (and their dogs!) mean to us. While we always aim to create a welcoming environment for everyone, we also respect the wishes and comfort of our team members. We hope you can understand that balance, and we’d love to welcome you and Tilly back soon.
Thank you, LE
Lovely jacket
Lovely jacket. Perfect fit. Staff in store very helpful when I collected it. The same great quality we expect from Fat Face.
23 October 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Having seen the Hoodie last year
Having seen the Hoodie last year, I was delighted to find it on-line, in stock, in my size and in the sale. A Great purchase all round!
7 September 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast delivery to shop
Fast delivery to shop, good communication, easy pickup, helpful staff
3 September 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Outstanding Quality
Absolutely fantastic service. Quality of the goods are very high. My favourite shop of all time. Thank you.
31 August 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy buying experience
Easy buying experience, swift delivery to local store and helpful staff at the store.
28 August 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have been a loyal customer of FatFace…
I have been a loyal customer of FatFace in Shrewsbury for years and after the service I received from Dan on Saturday I won’t be returning!, I returned a sweatshirt and my receipt had been emailed to me when I purchased it the previous Saturday, the internet in the town centre is shocking, I was ordered by Dan to go outside and walk around until I got signal, so rudely, I tried this still didn’t work, I then asked for the Manager who apologised and refunded my purchase, also a top I had seen online was cheaper than in store, Dan advised well that’s the price, he put it through the till and it came up at the reduced price!, no apology. I would recommend that Dan had a non customer contact role?, as I won’t be shopping in store if he’s working.
23 August 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello there,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the service you received in our Shrewsbury store. This isn’t the warm and welcoming experience we want any of our customers to have. We’ll be sharing your feedback with the store team so this can be addressed and improved upon.
We’re glad the manager was able to resolve your refund on the day, but we completely understand your disappointment and frustration with how the situation was handled. We really value your loyalty over the years and would love the chance to welcome you back with the level of service you should always expect from us.
If you’d like to discuss this further, please do reach out to our customer service team.
Thank you, LE
It just went all smoothly
22 August 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great range of quality clothes
Great range of well made quality clothes. Easy to order on line and if you're not happy a simple returns system.
19 August 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Tall men’s shirts are a great idea.
Tall men’s shirts are great! Very good quality. This range is an excellent idea. Prompt delivery to local shop, the staff are very pleasant & helpful.
11 May 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely good quality clothes
Lovely good quality clothes. Good service and shop staff really helpful. Thank you!
7 June 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shrewsbury Fatface - a personal shopper experience.
I have just come home from Fatface in Shrewsbury where I had a truly fabulous shopping experience!
Glenda was so helpful in looking at my choices for a summer party and without being pushy in any way, suggested ideas I wouldn’t have considered (one of which I bought!). She was sensitive to my concerns about what suited me and honest about what didn’t work. It was just like having a personal shopper and now I’m home and have tried my dress with my own accessories I’m even more thrilled, but love knowing it would have been easy to return. Thank you, Glenda.
4 June 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great style and quality at a good…
Great style and quality at a good price.
Brilliant staff always so very helpful.
28 May 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CM
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Kieran and Emma were amazing and very…
Kieran and Emma were amazing and very supportive in making my decisions. Thank you. Your help meant the world to me!
17 May 2025
Unprompted review
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are always so helpful and…
Staff are always so helpful and friendly in the Shrewsbury store.
Great quality products. Love the sizing.
Brilliant sales!!!
13 April 2025
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SHREWSBURY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
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