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FatFace - SKIPTON Reviews 

167
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TrustScore 4.5 out of 5

4.7

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The staff were really friendly and even reminded me to use a blue card for discount if I had one, the autumn range was so good I couldn’t decide what I could afford, cannot wait till next pay day to g... See more

Company replied

Rated 4 out of 5 stars

I ordered some shirts for my husband on line in 4XL tall, I was told that the order would be available on Sunday 9th August. I received an email to say they would be delayed by 1-2 days so on Tuesday... See more

Company replied

Rated 5 out of 5 stars

Went in for a look and saw a really pretty dress, I wasn't sure but then I was approached by one the assistants. She was so pleasant and helpful, I wasn't sure about sizes and length but I needn't ha... See more

Company replied

Rated 5 out of 5 stars

Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... See more

Company replied


Company details

  1. #272 of 589 best companies in Clothing Shop
  2. #160 of 273 best companies in Fashion accessories shop
  3. #114 of 250 best companies in Ladies' clothes shop
  4. #127 of 229 best companies in Men's clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, United Kingdom

  • 01756 798862

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.7

All reviews

(167)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were really friendly

The staff were really friendly and even reminded me to use a blue card for discount if I had one, the autumn range was so good I couldn’t decide what I could afford, cannot wait till next pay day to go back

19 September 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love my purple corduroy lace dress

I love my purple corduroy lace dress, it’s so comfy to wear.

26 September 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fatface = quality designs

Fatface = quality designs, materials & excellent customer service
The Skipton branch is fabulous
Hopefully FatFace doesn’t get “swallowed” up by big bro Next ?!

11 September 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service

I am short (5ft) so ordered some jeans online. I was delighted that the jeans were a bit too short so l returned them to the store in Skipton. Libby who served me was excellent. She showed me all the jeans that could work for me and explained the different styles and fits. She was brilliant and so helpful. I came away with a completely different style of jeans and I will be back very soon.

8 September 2026
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff very friendly and more than…

Staff very friendly and more than willing to help me with what I wanted as it was not on the shelf but staff went and found the belt I wanted in the stock room. Very happy with my purchase as always good quality clothing.

26 August 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fat Face clothes always of a high quality

High quality fabrics and stylish easy to wear comfortable designs. Delivery service excellent, great that I can choose a convenient delivery date

28 August 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff are always pleasant and helpful

Staff are always pleasant and helpful. The shop itself always looks good. Quality of clothing etc is excellent. Although, I must admit, I often wait for the sales to purchase!

18 August 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent friendly and efficient staff

Excellent friendly and efficient staff. Quality of clothes very good

11 August 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

mis-communication online to store

I ordered some shirts for my husband on line in 4XL tall, I was told that the order would be available on Sunday 9th August. I received an email to say they would be delayed by 1-2 days so on Tuesday I went into my local store in Skipton. A very nice assistant informed me that they only received orders on Sundays and Thursdays so she apologised that it hadn't been delivered on Sunday and hoped it would come on Thursday which indeed it did. My husband I are delighted with the shirts its just a shame that potentially staff in store have to deal with inaccuracies in delivery times. As far as the staff in Skipton are concerned i always receive great service from them :)

13 August 2026
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Reply from FatFace - SKIPTON

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Let me know when my items were…

Let me know when my items were dispatched and arrived in the store. Love the quality of the linen T shirts. Good prices in the sale. Love that the company is British unlike most other retailers in fashion. Great staff

11 August 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff and good selection of…

Friendly staff and good selection of sale items

7 August 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very helpful store staff.…

I purchased a shirt online and realised that the size was wrong. It was a click and collect order. The staff member at the Skipton store could not have been more helpful.

26 July 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff where very helpful and…

The staff where very helpful and friendly.

15 July 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Amazing customer service

Gemma and the team were super helpful with finding a new top for me. I felt like they couldn’t do enough to help. I will definitely be going back. Thanks

11 July 2026
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful and friendly

Went in for a look and saw a really pretty dress, I wasn't sure but then I was approached by one the assistants. She was so pleasant and helpful, I wasn't sure about sizes and length but I needn't have worried she told me about choices for lengths and ranges of fits then took my choice to a changing room while I further perused the stock. Her colleague also attended and both gave me some good advice about the fit and style on me. I was well looked after by both girls whose names are Bess and Sandie they're a real assett to the firm and I left a very happy customer.
Cheers Bess and Sandie.

24 June 2026
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love any fat face orders

Love any fat face orders , arrive quickly well packaged. great quality reasonably priced

2 June 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Came faulty

10 June 2026
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Reply from FatFace - SKIPTON

Thank you for taking the time to leave your review. We are sorry to hear that your item arrived in a poor condition. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE

Rated 5 out of 5 stars

Brilliant help from staff at my Skipton…

Brilliant help from staff at my Skipton store for a wedding evening event

16 May 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenient. The staff in the Skipton store are always very nice and helpful.

30 April 2026
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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