Love any fat face orders , arrive quickly well packaged. great quality reasonably priced
Company replied
Location
Switch locationUnit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... See more
Company replied
I'm still waiting for my delivery to arrive in store 😕 It's 2 weeks now since ordering, so I'm a bit fed up. This is the second time deliveries have been delayed, so I won't be using online ordering... See more
Company replied
The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenie... See more
Company replied
Company details
- #276 of 607 best companies in Clothing Shop
- #170 of 281 best companies in Fashion accessories shop
- #132 of 242 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, United Kingdom
- 01756 798862
4.6
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love any fat face orders
Love any fat face orders , arrive quickly well packaged. great quality reasonably priced
2 June 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Came faulty
10 June 2026
Reply from FatFace - SKIPTON
Thank you for taking the time to leave your review. We are sorry to hear that your item arrived in a poor condition. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
Brilliant help from staff at my Skipton…
Brilliant help from staff at my Skipton store for a wedding evening event
16 May 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenient. The staff in the Skipton store are always very nice and helpful.
30 April 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and really helpful staff in my…
Friendly and really helpful staff in my local store, so lucky to shop there!
26 April 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
You get what you deserve and want
Quick and informed thru out. Good packaging and prompt service. And as usual not disappointed in the standard and quality of clothes. You get what you pay for in my opinion as l am a person whom can not to waste money👍🏼
30 April 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleasant helpful staff
Very pleasant helpful staff. Good sale prices and lots of choice.
26 April 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Spring essentials
Great quality clothing in spring colours, lasts well after plenty of washes . Pretty designs one of my favourite places to shop
26 April 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Bess@Skiptonfatface was really helpful and I felt like I was having a personal shopping experience.💕
14 April 2026
Unprompted review
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff allow you to browse without…
Staff allow you to browse without interference. Very knowledgeable about their stock . Helpful about sizes etc. Pleasant with customers
28 March 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered on the date that was issued…
Delivered on the date that was issued easy to order on line good value for money when I got them on sale
20 March 2026
Reply from FatFace - SKIPTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Easy ordering
Easy ordering. Not used the collect in shop before but was kept well informed if my parcels journey and straight forward pickup in store.
14 March 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have Purchased many fatface products over the years and the quality is excellent
Purchased many fatface
16 March 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality and good fit
Great quality and good fit, delivered quickly to our local Fatface shop. Friendly helpful staff at the shop too.
25 February 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Morgan and Charlotte
Morgan and Charlotte
Very friendly and an asset to your company .lovely sales persons
20 February 2026
Unprompted review
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful!
Bought my wife some slippers that were too small. Took them into the shop and they gave our money back and ordered a new pair, which arrive today at Next!!
15 February 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Absolutely amazing customer service
Absolutely amazing customer service. Bought a pair of green trainers and found one was a size 7 and the other a 6.5. As these were in the sale there were none left in a 7 at my local store in Skipton or online. Gemma was brilliant and went the extra mile to find me a pair at the Harrogate store, even offering to pick them up for me when she was going to be there. Can't thank Gemma enough.
17 January 2026
Unprompted review
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They very quickly arrived at my…
They very quickly arrived at my nominated store and on inspection of the goods I was very impressed. The Jumper was slightly big, but it's fine. Very helful and pleasant staff.
11 January 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Although the parcel was delayed
Although the parcel was delayed, the customer service at Skipton store was fantastic.
8 January 2026
Reply from FatFace - SKIPTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.