Ordered 3 blouses in the sale for click and collect. Arrived promptly. Was able to try them on in the shop where the sales assistant was really helpful. Couldn’t resist keeping 2 of them. Lovely b... See more
Company replied
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Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... See more
Company replied
Shopping at fat face was a really enjoyable experience with so many good options to choose from, thankful y Amelia helped me pick the right outfit for a nice day out!! Thank you Amelia.
Company replied
I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
23 Mill Lane, B91 3AR, Solihull, West Midlands, United Kingdom
- 01217 092903
4.7
Excellent
150 reviews
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Reply from FatFace - SOLIHULL 2
Hi Irene
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOLIHULL 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – BP
Reply from FatFace - SOLIHULL 2
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. Take care – BP
Reply from FatFace - SOLIHULL 2
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Straightforward
Walked in with code and left with my order a few minutes later. Plus service with a smile
25 March 2023
Reply from FatFace - SOLIHULL 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great company with high quality…
Great company with high quality products. Would recommend.
17 March 2023
Reply from FatFace - SOLIHULL 2
Good afternoon, Nyla
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Good quality items all round and staff…
Good quality items all round and staff are both friendly and helpful
4 January 2023
Reply from FatFace - SOLIHULL 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Nice friendly staff
5 November 2022
Reply from FatFace - SOLIHULL 2
Hello
Thank you so much for your 5* rating and review! It's really appreciated.
Take Care, TG
Reply from FatFace - SOLIHULL 2
Hi Mrs Ali
Really pleased to hear that you are impressed with our clothes.
Your feedback is appreciated. MJ
Fab Fatface Visited the Solihull shop and was…
Visited the Solihull shop and was served by Carrie who was amazing - so helpful, great customer service, thank you 😊
8 August 2022
Unprompted review
Reply from FatFace - SOLIHULL 2
Good Afternoon Joanne
Thank you for your review.
I am so pleased to hear of your recent experience in our Solihull store. Please be assured that I will pass this onto the crew members involved for you.
Have a good Afternoon.
EP
Fab staff and fab clothing
I've never shopped at Fatface before, just when I thought it was all over shopping for clothes and finding nothing I went into Fatface. All those lovely clothes! The lady who was serving me was brilliant, finding the next size down for me then trying to locate online when none available. Brilliant service . Left with a smile on my face and a customer for life. Thank you Touchwood, Solihull.
4 August 2022
Reply from FatFace - SOLIHULL 2
Hi Rachelle
Thanks for the review. Its good to hear that you were well looked after. PW
Fat Face Solihull
Love this store visit regularly, on a recent visit the Assistant with the pink and blue hair helped me in store with sizes and my purchase, she was very polite and helpful.
28 July 2022
Unprompted review
Reply from FatFace - SOLIHULL 2
Hi Karen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Man working in Fatface today (26th July) was lovely
Man working in Fatface was lovely. Unfortunately I was returning an item that didn’t fit well.
26 July 2022
Reply from FatFace - SOLIHULL 2
Hi Katherine, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Solihull store - this is great to hear. Take care, LE
Super quality coat excellent price…
Super quality coat excellent price ,well packaged and prompt delivery so pleased
Thankyou 👍
20 June 2022
Reply from FatFace - SOLIHULL 2
Good afternoon Helen,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! Enjoy your coat :)
Have a great day!- DW
Lovely clothes
I recently purchased a top for myself and a shirt for my husband, the quality of them is lovely
I’ve had lots of comments about the top .
The clothes from fat face are quality, well done.
The staff member in the shop was very polite and helpful, I can’t fault a single thing
14 June 2022
Reply from FatFace - SOLIHULL 2
Good Morning Sally
Thank you for your 5* review.
I am so pleased to hear that you are happy with your new purchase and you received great service in our Solihull store. Please be assured that I will pass this onto the crew members involved for you.
Have a lovely day.
EP
Reply from FatFace - SOLIHULL 2
Hi Thomas,
Thank you for taking the time to leave us a review. I do apologise that you were missing a bracelet from your order. I have processed your refund for you due to this, which you will receive the funds in the next 3 - 5 days. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care, EG
Excellent customer service
I had to exchange an item in Solihull branch, item was not on the shop floor, sales assistant checked the stock room and had exactly what I wanted. Excellent customer service from a friendly and polite sales assistant.
2 June 2022
Unprompted review
Reply from FatFace - SOLIHULL 2
Hi Heather,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Solihull store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Staff are helpful and lovely
Staff are helpful and lovely.
Clothes are good quality.
Really pleased with the delivery service.
13 May 2022
Reply from FatFace - SOLIHULL 2
Hi Tracey,
Thank you for leaving us this review about your instore shopping experience at Solihull. It's great reading such positive comments about the quality and service you received.
Take care, JB
Helpful friendly staff
Lots of returns to make today from online purchasing, and it was made so easy thanks to the lovely friendly staff at FF Solihull. Excellent customer service- well done guys! Other companies take note…..
23 April 2022
Reply from FatFace - SOLIHULL 2
Hi Valerie, what a lovely review for the Solihull team! That is great to hear! Your comments will be passed on. Take care, LE
Online Order
Really efficient service. The staff in Solihull are always friendly and helpful.
31 March 2022
Reply from FatFace - SOLIHULL 2
Hi Lisa,
Thank you for your 5* review. I am pleased to hear that our Solihull made you feel so welcome. Have a great day! Many thanks-AB.
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