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FatFace - ST NEOTS Reviews 127

TrustScore 5 out of 5

4.9

45 Market Square, PE19 2AR St�Neots, Cambridgeshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff at my local branch are always helpful and friendly. Most recently, I took my time deciding which of two canvas shoes to purchase, eventually making up my mind. I am (to date) always happy... See more

Company replied

Rated 4 out of 5 stars

The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... See more

Company replied

Rated 5 out of 5 stars

Any visit I make to fatface is always a delight ! Have been shopping with you for years and still have dresses that go back years , still look like new and always get compliments when I’m wearing my... See more

Company replied

Rated 5 out of 5 stars

Extremely lovely store to shop, the staff are very friendly and helpful. The layout of the shop inspires me and it is always very clean. They have a great range of the Fatface clothing for sale and... See more

Company replied


Company details

  1. #277 of 614 best companies in Clothing Shop
  2. #166 of 284 best companies in Fashion accessories shop
  3. #131 of 242 best companies in Men's clothes shop
  4. #115 of 252 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, United Kingdom

  • 01480 476162

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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Rated 5 out of 5 stars

On line order exchange

Excellent service

29 March 2022
FatFace - ST NEOTS logo

Reply from FatFace - ST NEOTS

Hi Tim
Really pleased to hear everything went well with this. Thank you for rating us so highly. I hope you have great day. MJ

Rated 5 out of 5 stars

Staff at St Neots are very friendly and…

Staff at St Neots are very friendly and helpful

15 March 2022
FatFace - ST NEOTS logo

Reply from FatFace - ST NEOTS

Hello Janet,

Thank you for your 5* review.

It's great that you have had a positive experience whilst shopping in our St Neots store.

Have a great day!

Take care, CT

Rated 5 out of 5 stars

Best shop going!

I have been ordering from FatFace for over a year now and I love it! There's so much to choose from, it's got a diverse range of classic Bretons and jeans as well as all sorts of dresses and jumpers. Honestly, if ever I need anything, I look on FF first to see if they have it.
The prices are on the higher side, but the quality and fit is fantastic - I find getting clothes the right size hard (it's always either too tight or too big and baggy), but FF tends to be pretty accurate. I never have to grumble about the quality, unlike some high street shops that I used to go to.

21 February 2022
FatFace - ST NEOTS logo

Reply from FatFace - ST NEOTS

Hi Hanna, It is lovely to read that you are such a loyal customer and that we are your go to store for anything. Have a great rest of your day, Take care, LM

Rated 5 out of 5 stars

Excellent

Excellent, staff couldn’t have been more helpful.
Will definitely shop there again

15 December 2021
Unprompted review
FatFace - ST NEOTS logo

Reply from FatFace - ST NEOTS

Good afternoon Barbara,

Thank you so much for your review, this is exactly what we love to hear from our wonderful customers!

Have a lovely day! -CA

Rated 5 out of 5 stars

help in time of need

I was struggling to try on some boots as I have an injured thumb and the assistant could not have been more helpful, pulling them on/off etc..The boots were great and I purchased them.

27 November 2021
Unprompted review
FatFace - ST NEOTS logo

Reply from FatFace - ST NEOTS

Hi Gillian, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES

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