Staff are friendly and helpful. The layout of the store is attractive and well organised. In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materi... See more
Company replied
Location
Switch locationUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
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See what reviewers are saying
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... See more
Company replied
First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visitin... See more
Company replied
My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... See more
Company replied
Company details
- #268 of 595 best companies in Clothing Shop
- #167 of 279 best companies in Fashion accessories shop
- #129 of 237 best companies in Men's clothes shop
- #114 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, United Kingdom
- 01213 547786
4.8
Excellent
172 reviews
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Fast and efficient service
Fast and efficient service, great range of products made with quality,
2 July 2025
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Recent order and visit
First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visiting a store. The only thing I regret is the Corby Cargo trousers that I loved and can't find anymore :). Please, please consider renewing that model!
14 May 2025
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very fast delivery to my local store…
Very fast delivery to my local store and great service
7 May 2025
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Order not at store when requested
I received a text saying order ready for collection from store. When I arrived at store the assistant was expecting a bar code on an email. She diligently checked for my order but it had not arrived. She said others had also received texts and their orders were not at store. I was advised to wait until next delivery to store that Thursday and if not received, would be refunded. I received an email on the Thursday, with barcode and my order was in store. The assistant spent a great deal of time trying to find out what happened and was extremely helpful even though baffled as to why I received a text. She contacted customer services on my behalf. This was not her fault and Sophie is a credit to your organisation.
29 April 2025
Reply from FatFace - SUTTON COLDFIELD
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Prompt and friendly service!
6 April 2025
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and simply a great…
Easy to order and simply a great product what ever we buy
4 March 2025
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Sutton Coldfield Shop
Sutton Coldfield Shop. OMG. Soooo Cold in there. Couldn't spend more than 10 minits in there. Terrible. Thank you for your, quick reply. Have been in since and yes. Little bit wormer and staff very nice and helpful. Thank you.
15 February 2025
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hello Mark,
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the relevant team. Take care, LE
An example to other retailers
Quality products and good customer service.
Just always done well and other retailers should take note of how it should be done.
17 December 2024
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Long delay in delivery!
It’s nearly two weeks since I ordered the coat and it still hasn’t been delivered to the store.
8 December 2024
Reply from FatFace - SUTTON COLDFIELD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Bought 2 shirts - excellent buy
Bought 2 shirts at a sale and material, look and feel was excellent, definitely look to buy again.
19 August 2024
Reply from FatFace - SUTTON COLDFIELD
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - SUTTON COLDFIELD
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and efficient staff
Friendly and efficient staff. Excellent presentation of clothes and accessories. Good quality clothes, very pleased with my purchases.
10 August 2024
Reply from FatFace - SUTTON COLDFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The shop presentation is always…
The shop presentation is always attractive. The Sales Staff are knowledgeable andattentive. I always get escorted to the Disabled cubicle and my items carried to the cubicle. Emily m akes it a pleasure to shop in Fat Face.
7 August 2024
Reply from FatFace - SUTTON COLDFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very friendly and helpful staff
The staff in this store are always very friendly and helpful.
6 August 2024
Reply from FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - SUTTON COLDFIELD
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Problem solved perfectly
I had bought a summer top in May and put it away until the sun came out. I finally had a chance to wear it this week and was surprised to find that the security tag was still on it!! I did not have the receipt but took it to the shop and told them my story. They were able to check out my profile and found the purchase. They then apologised and refunded my money and sold it back to me at the sale price as some compensation for having to go back to the store. Excellent service!! In fact the staff are always friendly and helpful in my local shop.
9 August 2024
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hi Alison, Thank you for your 5* review. I am sorry to hear that your item still had the security tag still attached. I am happy that the Sutton Coldfield store managed to get this sorted for you. I will pass your comments onto the store and their area manager. Many thanks-AB.
Fab Fat Face
Great quality clothing. Fantastic shops. Absolutely wonderful helpful staff. I struggle to find some not to love about Fat Face!
15 July 2024
Reply from FatFace - SUTTON COLDFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer! We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Shorts was great nice fit just didn’t…
Shorts was great nice fit just didn’t like the way they are packaged spoils the moment you open them you have to iron to try on
5 July 2024
Reply from FatFace - SUTTON COLDFIELD
Hi Raymond
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience. I will be sure to pass your comments regarding packaging to the correct departments.
Take care, LE
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