Good efficient service,staff at pickup store friendly and helpful.Returned t shirt as embroidered sleeves a bit scratchy.Shame as it looked lovely.
Company replied
Location
Switch locationUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
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See what reviewers are saying
Staff are friendly and helpful. The layout of the store is attractive and well organised. In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materi... See more
Company replied
My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... See more
Company replied
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... See more
Company replied
Company details
- #271 of 612 best companies in Clothing Shop
- #169 of 286 best companies in Fashion accessories shop
- #132 of 245 best companies in Men's clothes shop
- #116 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, United Kingdom
- 01213 547786
4.8
Excellent
162 reviews
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Very good customer service
My item was delivered to store very quickly and it was free to have this service. Also very good communication throughout.
20 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Tristan was very helpful polite and…
Tristan was very helpful polite and professional and went above beyond to ensure my shopping was a complete and pleasant experience, thank you Tristan.
24 August 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love the styles especially the dresses
14 August 2023
Reply from FatFace - SUTTON COLDFIELD
Good Morning Mrs Lambert
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Every time I go to this store the staff…
Every time I go to this store the staff is very friendly and support you with the items.
8 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Sales item!
I bought a cross body bag in the FatFace sale for almost half price. This was an excellent saving on a pretty, canvas summer bag which can hold basic essentials.
I had it delivered to store which saved p&p and it arrived for collection in a few days.
I am very happy with my purchase and the sale price.
9 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Two staff members worked as a team and…
Two staff members worked as a team and they could not have been more helpful. Excellent customer service, thank you.
7 August 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for your amazing comments. We are super pleased to hear of your positive shopping experience with us! Your feedback will be shared with our wonderful team in store! - RS
Excellent value in the sale.
7 August 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Their best sale ever
I wanted a casual shirt for a holiday.
Great choice and I settled on a blue one. Just the shade I needed at the right price.
There was plenty to choose from and a reasonable selection of sizes.
7 August 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for your review. We are so happy to hear that you found your perfect holiday shirt with us! - RS
Love FatFace
Love FatFace. Gorgeous clothes, boots, bags and accessories. Staff always friendly, stores are clean and nicely laid out.
Why only 4 stars? Simply the prices. Always been a little bit pricey but above plus points made that worth it. But recently I’ve been mortified by the prices. One dress I loved, long, summer, brown print dress, £90. I understand it’s eco and using green eco methods etc but sometimes the prices are just too much. The sales are good and make it more palatable but that’s only issue. Otherwise I love FatFace.
15 August 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Thank you for your comments! We deeply appreciate your feedback! 🤩
Staff are always polite and helpful...
Staff are always polite and helpful in my local Sutton Coldfield Branch.... Quality clothing at reasonable price... what more can I say
6 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great shop
Great shop. Always looks clean and tidy. Great displays and well set out so you can see everything properly
Staff are always friendly, knowledgeable and helpful it’s always a pleasure to shop here , knowing you’ve got lovely well made clothes and fab customer service
Sale items are easy to browse and are timely. Other clothes shops in this location have ‘sales’ pretty much every week. It makes you think they just sell old stock all the time
29 July 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Fab summer dress
Good website to navigate. Clothes are excellent quality and made from sourced fabrics. Great choice and best thing for me at 5ft tall, dresses come in shorter lengths. Fab!!! Delivery and packaging very good. Can’t fault.
22 June 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Just the best
Excellent quality product always buy my clothes from fat face would highly recommend.
27 June 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us . Take care – KS
Lydia served me and was friendly and…
Lydia served me and was friendly and polite.
I
12 June 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Thank you for your review. We are pleased to hear that you had a wonderful experience in our store. We will share this with our team 🥰 - Ryan
Really good quality clothes
Really good quality clothes, environmentally sound, and served by friendly staff
26 April 2023
Reply from FatFace - SUTTON COLDFIELD
Hi David,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received and with our products and ethos. We hope you enjoy your new clothes.
Have a great day!
JH
Great quality clothing
Quick delivery. Good quality clothing. One item returned to local store in Sutton Coldfield. Helpful staff. Ended up buying a couple of other items whilst there :-)
25 March 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback the crew at the Sutton Coldfield store. It is so wonderful to read about the great experience you had instore.
Take care - KS
Amazing customer service
The ethos of Fatface is one of extreme professionalism and people are experts at bring able to guide customers. Nothing is ever too much trouble. Clothes fit really well. The manager at the sutton Coldfield store, is one of the nicest people, friendly, kind and compassionate. Able to connect with people really well, and always offers good ideas.
6 November 2022
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for this amazing review. We really try our best to make sure our customers have the best experience when shopping with us, whether it be online or in store, so to hear this is thrilling to us. Your lovely comments will also be fed back to our amazing crew in store and we look forward to welcoming you back with us soon :) - RS
The manager Lydia is excellent
The manager Lydia is excellent. Very friendly and professional. She is always looking for ways to improve customers shopping experience. Store also has a good balance of both mens and womens clothing
5 November 2022
Reply from FatFace - SUTTON COLDFIELD
Good Morning Mike
Thank you for sharing your recent experience in our Sutton Coldfield Store with us. Please be assured that I will pass this onto the crew members involved for you.
EP
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