Just bought sandals in a sales online, got them delivered to my local Fat Face shot to avoid the delivery. Had a look around, the prices are on the high side even though the quality is good. You can g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I hate shopping and found myself needing an entire new wardrobe for my next adventure which has specific clothing requirements. I went to Fatface in Tavistock and spent THE BEST two hours trying on al... See more
Company replied
Lovely service always . I love the clothes and only shop at fatface. I love the sale esp online . I order what I want send it to the shop for free then try it on in the changing rooms. If its not sui... See more
Company replied
Since my last review I did decide to purchase online again and no issues with collecting my order from store at all this time, Thanks guys! I just love FatFace for quality items and I am very pleas... See more
Company replied
Company details
- #273 of 603 best companies in Clothing Shop
- #170 of 279 best companies in Fashion accessories shop
- #132 of 238 best companies in Men's clothes shop
- #119 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
84 West Street, The Cornmarket, PL19 8AQ, Tavistock, Devon, United Kingdom
- 01822 618472
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - TAVISTOCK
Hi Nick
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - TAVISTOCK
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always Love Fat Face
Love Fat Face, sizes always true, never had a bad experience with staff and clothes good value. Quality generally very good and always comfortable. Good experience wether in store or online.
9 June 2024
Reply from FatFace - TAVISTOCK
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Reply from FatFace - TAVISTOCK
Good afternoon, Jo.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Tavistock store.
Take care, JB
Saw skirt in shop but no short length.
Saw skirt in shop but no short length.
Staff suggested website and gave me ordering code and product details, very helpful.
Looked on line, found item and placed order.
Delivery was prompt.
Overall very impressed with the service provided.
3 June 2024
Reply from FatFace - TAVISTOCK
Hello Rose,
Thank you for sharing your recent experience in our Tavistock store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
A very specific new wardrobe.
I hate shopping and found myself needing an entire new wardrobe for my next adventure which has specific clothing requirements. I went to Fatface in Tavistock and spent THE BEST two hours trying on almost everything in the shop. Vicky, Harry and Jazz were so helpful - putting outfits together, making suggestions, checking for more things out back, ordering long length trousers and generally just being so very lovely. We all laughed so hard and I came away feeling like a million dollars with all the clothes I needed. Honestly the best afternoon shopping I’ve ever had. Thankyou.
29 May 2024
Unprompted review
Reply from FatFace - TAVISTOCK
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great experience during your recent visit to our Tavistock store and that you found Vicky, Harry and Jazz to be so helpful and friendly during your visit. Please be assured that your lovely comments will be passed on to the team and I hope you continue to enjoy your experiences with us.
All the best, MM
Pricey but good quality. (Sales bargains)
Just bought sandals in a sales online, got them delivered to my local Fat Face shot to avoid the delivery. Had a look around, the prices are on the high side even though the quality is good. You can get some great deals with the sale items. I order 2 sizes as I had not had foot wear from FF before and needed to return one. To complicate matters I paid with a online gift card. But it went very smoothly and the staff in the store were very helpful and friendly
17 May 2024
Reply from FatFace - TAVISTOCK
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service
Fast and efficient service. Excellent standard of customer service in Tavistock store.
12 May 2024
Reply from FatFace - TAVISTOCK
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Bought a beautiful dress in the…
Bought a beautiful dress in the Tavistock Fatface. I was served by Daisy who was nothing but helpful and super friendly. I really enjoyed my experience
15 May 2024
Unprompted review
Reply from FatFace - TAVISTOCK
Hi there,
Thank you for taking the time to leave your 5* review.
We are happy to hear you had a great experience instore! We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - TAVISTOCK
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Quality clothing…
Both the trousers I bought were just great. They are soft and comfortable and a perfect fit. I really love the quality of Fatface. Everything washes so well and carries on looking lovely for a very long time.
25 April 2024
Reply from FatFace - TAVISTOCK
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful and friendly staff
Always a pleasure shopping in my local branch in Tavistock, the staff are always friendly, knowledgeable of products, helpful and very patient 😀
8 April 2024
Reply from FatFace - TAVISTOCK
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - TAVISTOCK
Good afternoon, Ade.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Tavistock store.
Take care, JB
Efficient and helpful.
24 March 2024
Reply from FatFace - TAVISTOCK
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your positive comments. I hope you love your purchases!
Take care.- GM
Lovely friendly environment at the…
Lovely friendly environment at the Tavistock store today! Every member of staff greeted me with a smile and were extremely helpful. A big thank you in particular to Harry, who was extremely warm, professional and full of humour. All in all a very pleasant experience.
4 April 2024
Unprompted review
Reply from FatFace - TAVISTOCK
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Love FatFace for its style and fit
Love FatFace for its style and fit. I love the colours for their clothing lines which you can wear around the year.
28 March 2024
Reply from FatFace - TAVISTOCK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff were extremely helpful when I…
Staff were extremely helpful when I visited Tavistock store, as always. I was helped by Issey who attended to my needs and made my experience very pleasant, thank you. Goods were neatly packed and as always were of good quality.
13 March 2024
Reply from FatFace - TAVISTOCK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great experience in FF at Tavistock
Great experience in FF at Tavistock. Store full of the spring clothes. The team as friendly as always, special thanks to Milly, great advice and help finding what I needed
25 March 2024
Unprompted review
Reply from FatFace - TAVISTOCK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful Tavistock branch.
I have always found the Tavistock branch of Fatface welcoming, the staff are very friendly and helpful. I visited the store today and Vicky was particularly helpful in pointing out that the dress I was trying on was available in petite but would need to be ordered online, which she proceeded to do for me.
9 March 2024
Unprompted review
Reply from FatFace - TAVISTOCK
Hello Nick
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Tavistock store - this is great to hear. Take care, LE
A perfect purchase!
I had spotted a sun dress in the Tavistock shop at an excellent sale price but when a day later I went in I found that none of the dresses were there! However,though Ella told me that these sale items were being sent back she quickly found me three to try on and my purchase was complete. What could have been a most disappointing day turned out to be most successful! Ella brought me two size 10s to try on as she had spotted some small differences in the pattern ,which I was totally unaware of, so I was really delighted with the one I chose. Thankyou Ella!
5 March 2024
Unprompted review
Reply from FatFace - TAVISTOCK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.