I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station) I have bought many item... See more
Company replied
Location
Switch locationUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
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See what reviewers are saying
I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... See more
Company replied
Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... See more
Company replied
Lovely trousers , beautiful colour , fits / sizing great . Staff at Fatface shop in Waterloo , London are all helpful and professional in their interactions .
Company replied
Company details
- #287 of 622 best companies in Clothing Shop
- #167 of 281 best companies in Fashion accessories shop
- #131 of 240 best companies in Men's clothes shop
- #120 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, United Kingdom
- 020 7620 3044
4.7
Excellent
102 reviews
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All as expected
16 May 2025
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect from a store
Easy to order and collect from a store. Very quick process.
Nice bag, proving very useful.
2 March 2025
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Easy to order. Email updates sent. Quick to collect in store. Good quality product.
19 December 2024
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and easy ordering process
Quick and easy ordering process. Great sales and great products
8 December 2024
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to buy online and collect
Bought a sweater online and was able to collect from a shop in London on my last visit there.
26 November 2024
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best bag ever
Best bag ever. Waited for years to buy it. Leather is beautiful and the sales associates in waterloo are so lovely. Thanks
12 November 2024
Reply from FatFace - WATERLOO 2
Hello Manuela
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Waterloo store - this is great to hear. Take care, LE
Speedy delivery and kept updated on…
Speedy delivery and kept updated on delivery via emails
7 August 2024
Reply from FatFace - WATERLOO 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Lovely quality
I recently bought stripe linen blend trousers and a linen blend vest top. Both super cute and stylish and well made.
26 July 2024
Reply from FatFace - WATERLOO 2
Hi Jessica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from an Italian lady
Great service from an Italian lady. She advised me well.
Good quality clothing.
26 July 2024
Reply from FatFace - WATERLOO 2
Good morning
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so happy to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -SM
Very friendly staff quickly helped me…
Very friendly staff quickly helped me with my online return.
7 July 2024
Reply from FatFace - WATERLOO 2
Hello Ella
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WATERLOO 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave us your review.
I am so pleased to read your feedback regarding service and delivery. We look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - WATERLOO 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great quality clothing
The quality of Fatface clothing is great!
The staff are always helpful. Thank you!
8 May 2024
Reply from FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -SW
Reply from FatFace - WATERLOO 2
Hi Ali,
Thank you for your 5* review. Pleased to hear that you loved your new dress. Have a great day-Many thanks-AB.
Superb customer service at Waterloo…
Superb customer service at Waterloo station FatFace. I bought footwear and the super helpful man who rang up my purchase reminded me I was eligible for a discount. He was really lovely and i’m a very happy customer. Thank you!
11 May 2024
Unprompted review
Reply from FatFace - WATERLOO 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Waterloo store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Refunds
I’m normally size L but it’s fitted me more like XXL!
However on returning it there was no problem and refund was next day
I’ve since re ordered it in size S as medium is out of stock but I’m hopeful as the large was so oversized
29 April 2024
Reply from FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear sizing was not quite right on this occassion. We will be sure to pass your feedback on.
I am pleased the return was efficient for you.
Take care. -GM
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