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FatFace - WEXFORD Reviews 18

TrustScore 4.5 out of 5

4.5

50 Main Street North, Ferrybank South, Unknown Wexford, Wexford, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Thank you Tara in the Wexford store. When the item I was looking for wasn't in the shop, she ordered it online for me. Fatface, can you open a store in Kilkenny? We have lots of tourists and stylish... See more

Company replied

Rated 5 out of 5 stars

Loving my clothes, they are well made and interesting styles, good quality fabrics. Wash well. I recently bought a dress online, and returned to my local store ... no hassle, refund issued immediat... See more

Company replied

Rated 5 out of 5 stars

Delighted with shopping at Fatface Wexford on this and other occasions; polite and efficient attendant in shop. Think this franchise would also work in Waterford. Count me in!

Company replied

Rated 3 out of 5 stars

Easy to order and arrived fairly quickly. Unfortunately the fit of the jeans are not like the ones in the store, I had to order L leg as R leg not quite long enough ( not availabile in store). Will se... See more

Company replied


Company details

  1. #276 of 607 best companies in Clothing Shop
  2. #170 of 281 best companies in Fashion accessories shop
  3. #132 of 242 best companies in Men's clothes shop
  4. #118 of 255 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 50 Main Street North, Ferrybank South, Unknown, Wexford, Wexford, Ireland

  • 00353 539 126674

4.5

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Thank you Tara in the Wexford store

Thank you Tara in the Wexford store. When the item I was looking for wasn't in the shop, she ordered it online for me.
Fatface, can you open a store in Kilkenny? We have lots of tourists and stylish locals!

19 December 2024
Unprompted review
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fat Face, one of my favourite brands

Love Fat Face clothes, especially their polo shirts and Hoodies!!
The staff is very helpful and will guide you to the online shop if size is an issue.

10 August 2024
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Delighted with shopping at Fatface…

Delighted with shopping at Fatface Wexford on this and other occasions; polite and efficient attendant in shop. Think this franchise would also work in Waterford. Count me in!

20 August 2024
Unprompted review
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The shop is great & staff very friendly

The shop is great & staff very friendly

1 July 2024
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello Jacinta
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great customer service

Great customer service

30 March 2024
Unprompted review
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

I just love your clothing

I just love your clothing. The website is easy to use. Sizes are good.

19 March 2024
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Love it love it love it

18 February 2024
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD


Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your purchase. I hope you continue to love our products as much as we do.

All the best, MM

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy ordering. Needed to return items and staff in store were very helpful.

13 February 2024
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Good afternoon, Sharon.

Thank you for your feedback regarding your recent online order.

I am so pleased to hear that your order arrived quickly and our returns was easy and hassle free. We hope you continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Wonderful Customer Care

Really lovely shop on Wexford Main Street near the Corn Market. Very nice staff, you could not ask for better. So welcoming and friendly, it was a real pleasure to shop here. And they have really nice clothes too.

13 January 2024
Unprompted review
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello Clare

Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Wexford store - this is great to hear.

Tale care, RL

Rated 5 out of 5 stars

Great service

3 November 2023
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Excellent service

The lady (sorry I didn't catch her nqne) was so helpful and has a great eye for clothes that suit without being pushy. Excellent service and I will definitely be back

24 October 2023
Unprompted review
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 3 out of 5 stars

Easy to order and arrived fairly…

Easy to order and arrived fairly quickly. Unfortunately the fit of the jeans are not like the ones in the store, I had to order L leg as R leg not quite long enough ( not availabile in store). Will sending back

15 September 2023
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Good afternoon, Sarah

Thank you for taking the time to leave your feedback.

I am so sorry to learn that the sizing of these jeans were not quite right for you on this occasion. I trust you found our returns process easy and hassle free?

If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB

Rated 5 out of 5 stars

Happy with FatFace

My first dealings with FatFace was in their department store. Great selection of clothes and footwear and great customer service. I am very happy ordering online enjoying browsing through the selection on the website.

28 August 2023
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hello Kathleen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery and easy returns to store.

6 May 2023
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Hi Maria
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Loving my clothes

Loving my clothes, they are well made and interesting styles, good quality fabrics. Wash well.
I recently bought a dress online, and returned to my local store ... no hassle, refund issued immediately.
The staff member was engaging and enthusiastic, friendly and knowledgeable about the company.

15 March 2023
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. Thanks for the lovely feedback about our team, too! Take care – LB

Rated 5 out of 5 stars

Great quality clothes and quickly…

Great quality clothes and quickly despatched.

17 March 2023
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Good afternoon, Elizabeth

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wexford store.

Take care, JB

Rated 4 out of 5 stars

Nice style, but quality issues

I really like their products, between the design and the choice of fabrics, but there is a lot to be said about the quality. The life span of the clothes is shorter than it should be before holes and tears show up, but I keep going back, so that's something I guess

27 December 2022
Unprompted review
FatFace - WEXFORD logo

Reply from FatFace - WEXFORD

Good Evening Alan

Thank you for your review and for taking the time to pass on your feedback to us regarding the quality of the items.

I can confirm that I have flagged this with the appropriate department for future consideration.

I hope you have a good Evening.

EP

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