I always find the layout of the shop good, your clothes are a true size fit for me, I find the staff helpful
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are so helpful and friendly at the Bowness store. They provided some useful tips for when I brought a Christmas jumper and even recommended me to go ‘tall’ because I’m over 6ft! They also en... See more
Company replied
Today, whilst on my 2nd visit to Bowness this year, I visited FatFace again. Emily & Zoe were so welcoming and extremely helpful in assisting me with what I was looking for. I really dont like shopp... See more
Company replied
Visited the store in Bowness recently and purchased a couple of items, I’d left the bag in a park and someone returned it to the store I just rang on the off chance it may have been handed in, it w... See more
Company replied
Company details
- #276 of 607 best companies in Clothing Shop
- #170 of 281 best companies in Fashion accessories shop
- #132 of 242 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace Ash Street, LA23 3EB, Bowness�on�Windermere, Cumbria, United Kingdom
- 01539 446732
4.7
Excellent
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always find the layout of the shop…
I always find the layout of the shop good, your clothes are a true size fit for me, I find the staff helpful
23 May 2026
Reply from FatFace - WINDERMERE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great styles and quality…
Always great styles and quality clothing. The staff at the Windermere shop are always extremely pleasant and helpful.
4 May 2026
Reply from FatFace - WINDERMERE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Extremely helpful, welcoming staff
Today, whilst on my 2nd visit to Bowness this year, I visited FatFace again.
Emily & Zoe were so welcoming and extremely helpful in assisting me with what I was looking for. I really dont like shopping but they made the whole experience just fabulous.
Thank you Emily & Zoe
21 October 2025
Unprompted review
Reply from FatFace - WINDERMERE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant experience in the Windermere…
Brilliant experience in the Windermere shop on Saturday afternoon. I was after a men’s hoodie & ladies cap and the ladies working in the store were extra helpful and so lovely to me - such a lovely shopping experience! Thank you, Zoe & Emily for all of your help! X
19 July 2025
Unprompted review
Reply from FatFace - WINDERMERE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Windermere store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
FatFace Bowness on Windermere Store Great Service with a smile
We stayed inBowness on Windermere 11th July 2025. No visit is complete without a browse at one of our favourite shops FatFace. Emily &Maisy we’re so welcoming nothing was too much trouble. My husband bought a shirt which he wanted to wear straight away as he loved it so much but the collar was a little crumpled. Emily immediately offered to whip it upstairs and steam it . I also bought a lovely summer skirt. First class service with a smile they made our day. Be proud of yourselves Emily & Maisy you left a lasting impression on us and we will be back. The store is also beautifully presented. It is clear Emily & Maisy take great pride in the store and customer satisfaction going above and beyond.
Barbara &John
11 July 2025
Unprompted review
Reply from FatFace - WINDERMERE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Windermere store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
We recently visited Windermere shop, Leon and Zoe gave excellent customer service and extra shout out the dogs loved their treats.
26 March 2025
Unprompted review
Reply from FatFace - WINDERMERE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly stadf and good choice
Friendly and helpful staff. Well set out displays with good choice of styles and colours, for women in particular. Important to have a shop like this in the village.
29 March 2025
Unprompted review
Reply from FatFace - WINDERMERE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Amazing friendly staff and clothes
Just been into Fat Face Bowness and purchased a Sussex Heritage Coat in brown cotton with a lovely check lining, a beautiful country style. Staff were so friendly and helpful, we’ll be visiting again soon.
26 March 2025
Unprompted review
Reply from FatFace - WINDERMERE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Windermere store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fat Face items are such great quality…
Fat Face items are such great quality materials and finish every time.
Staff are always helpful and kind.
6 February 2025
Reply from FatFace - WINDERMERE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
AMAZING STAFF, Amazing shop
Amazing shop! Such kind staff who went out of their way to help us.
Thankyou Zoe and Leon! You made our day!
❤️
3 February 2025
Unprompted review
Reply from FatFace - WINDERMERE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Worth a visit
Customer service is excellent.All clothing is of good quality and love the special details the garments have.
14 August 2024
Reply from FatFace - WINDERMERE
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service and very…
Great customer service and very helpful. I was in looking for an item my mam had previously seen and Leon helped me check the store and surrounding stores to find the scarf I wanted. Thankyou!
21 July 2024
Unprompted review
Reply from FatFace - WINDERMERE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WINDERMERE
Good Afternoon Ruth,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Great service and great products
Great service and great products. Our salesperson, Leon, was very helpful and attentive to our needs. We enjoyed the experience.
16 June 2024
Unprompted review
Reply from FatFace - WINDERMERE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase and that you found the crew in our Windermere store to be so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Always friendly helpful service from…
Always friendly helpful service from this shop, the manager remembers my name and makes shopping a pleasant experience- thank you
6 June 2024
Unprompted review
Reply from FatFace - WINDERMERE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Stand out customer care
The team are welcoming, friendly and very helpful indeed. It's a stand out level of customer interaction and care. The shop is always well laid out using limited space well
21 May 2024
Unprompted review
Reply from FatFace - WINDERMERE
Good afternoon, Julie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Windermere store.
Take care, JB
Lovely shop in Windermere
Great experience, Emily was really friendly and helpful. Always a pleasure to visit the Windermere store! Made my dog feel very welcome too 😊
26 April 2024
Unprompted review
Reply from FatFace - WINDERMERE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great visit to our Windermere Store and that the team were so friendly and helpful and that your dog was welcome too! I hope you continue to love your shopping experience with us.
All the best, MM
There was multiple choice of shirts the…
There was multiple choice of shirts the staff were brilliant
12 April 2024
Reply from FatFace - WINDERMERE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep
Fabulously friendly and helpful
The staff are so helpful and friendly at the Bowness store. They provided some useful tips for when I brought a Christmas jumper and even recommended me to go ‘tall’ because I’m over 6ft! They also ensured my shoes I ordered online fitted properly and ensured we got all our shopping secured and protected as it was snowing. Overall, such brilliant service from the team there. Thank you so much.
1 December 2023
Reply from FatFace - WINDERMERE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super quality Cardi..arrived at store…
Super quality Cardi..arrived at store quickly . Collected and I bought another. Bowness a great store.
22 November 2023
Reply from FatFace - WINDERMERE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.